I had a great customer service experience. I spoke with a gentleman who helped me open a warranty claim, and the process was incredible easy. He also provided a UPS label so I could send my laser devi... Ver mais
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Veja o que dizem as avaliações
I recently had an issue with damaged shipment and contacted Hairmax for assistance. I spoke with Carlos, who was incredibly courteous and made the entire process quick and easy. It’s rare to come ac... Ver mais
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Terrible product. Makes shedding and hair loss worse. Makes shredding worse. Info from company: Expected Hair Growth Timeline: Months 1–3: Possible temporary shedding as new growth cycles be... Ver mais
A empresa respondeu
The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in address... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de produtos para cabelo
- Serviço de Tratamento para a Queda de Cabelo
- Centro de Saúde e Beleza
- Fabricante de tecnologia medicinal
Escrito pela empresa
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Informações de contato
1040 Holland Drive, 33487, Boca Raton, Estados Unidos
- 561-417-0200
- info@hairmax.com
- hairmax.com
4,3
Excelente
395 avaliações
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I’ve repeatedly missed the delivery of…
I’ve repeatedly missed the delivery of my order because a signature is required by Haimax. UPS provides a 4 hour delivery window but consistently delivers outside that timeframe. Unfortunately, I cannot remain at home for 12 hours a day waiting for the package.
Hairmax should offer the option to authorize UPS to deliver the item without a signature.
17 de outubro de 2025
Avaliação não solicitada
Resposta da Hairmax
Dear Robert,
Thank you for taking the time to share your feedback.
We completely understand how demanding and unpredictable daily schedules can be, and we’re sorry to hear about the inconvenience you've experienced with your delivery. HairMax requires a signature upon delivery to ensure your order arrives securely, especially given the value and importance of our devices.
That said, if you're unable to be home to provide a signature, there are a few options available to help make the process smoother:
Leave a signed note on your door authorizing UPS to release the package without a signature.
Redirect the delivery to a nearby UPS Access Point for pickup at your convenience.
Schedule a pickup directly at your local UPS facility.
As always, we’re here to assist you. If you'd like help managing your shipment or adjusting your delivery preferences, please don’t hesitate to contact our Customer Care Team directly at 561-314-2430. We're more than happy to support you.
Thank you again for your feedback and for being a valued HairMax customer.
Terrible product. Makes hair loss worse
Terrible product. Makes shedding and hair loss worse.
Makes shredding worse. Info from company: Expected Hair Growth Timeline:
Months 1–3: Possible temporary shedding as new growth cycles begin
( ha ha ha!!)
Months 4–6: Shedding stabilizes; early signs of regrowth may appear
… so it might make hair loss WORSE for 6 months 😱
Months 12–18: Peak results with noticeable improvements in density and thickness.
Hardly the case if you have long hair.
16 de outubro de 2025
Avaliação não solicitada
Resposta da Hairmax
Dear Miss Buck,
Thank you for sharing your experience—we’re truly sorry to hear that the results did not meet your expectations, and we completely understand how distressing hair loss can be.
We’d like to clarify that what you’re describing is actually a known and temporary phase that some users may experience when beginning low-level laser therapy (LLLT). This initial shedding is a sign that dormant follicles are being stimulated and transitioning into a healthier growth cycle. While it can understandably be alarming, it is typically short-lived and followed by improved hair retention and regrowth for most users.
That said, every individual responds differently, and your comfort and satisfaction are very important to us. We'd welcome the opportunity to speak with you directly to better understand your experience and explore how we can help.
Please feel free to reach out to our Customer Care team at info@hairmax.com or call us at 561-314-2430
We appreciate your feedback, and we’re here to support you every step of the way.
Excellent customer service
Excellent customer service! I recently purchased a charger and didn’t realize that it was the European version, I called customer service and talked to a Andrea and explained what I had ordered and that I needed the US version, she put me on a brief hold and the next thing I knew she was shipping me out the part I needed no questions asked.
14 de outubro de 2025
Avaliação não solicitada
Resposta da Hairmax
Dear Steve,
Thank you so much for sharing your experience with us. We're thrilled to hear that Andrea was able to assist you quickly and efficiently — she truly represents the level of service we aim to provide every day.
We're glad we could get the correct charger sent your way without delay. If you need anything further or have any questions, please don’t hesitate to reach out.
Thanks again for being a Hairmax customer — we truly appreciate your support!
Warm regards,
Hairmax Customer Service Team
Great customer service
I called Hairmax today and told them that I bought their product off of Amazon and would like to know if they could verify that my product was actually from Hairmax. I told the young lady Andrea who was helping me that I felt like an idiot, but this was a big purchase for me and I didn’t do a lot of that on Amazon. I told her I done a lot of research on Hairmax all the good reviews clinical trials and everything directed me to buy one of their products. The young lady on the phone Andrea was very kind and helpful and got my question answered very quickly. Totally ecstatic that I made a good decision when I bought it and it is legitimately from Hairmax. She told me that I could do my warranty while she was on the phone with me and I said yes absolutely thank you. She was very sweet very kind and professional. She gave me great confidence to know if I ever have to call Hairmax they will take care of me!!!
8 de outubro de 2025
Avaliação não solicitada
Resposta da Hairmax
Dear April,
Thank you so much for taking the time to share your experience — your kind words truly mean a lot to our team.
We're thrilled to hear that Andrea was able to assist you and provide the clarity and reassurance you needed. At Hairmax, we take pride in delivering not only effective products but also a level of customer service that makes every customer feel valued and supported — especially when making a significant purchase like yours.
Rest assured, we’re always here if you need anything in the future, and we’re so happy to have you as part of the Hairmax family.
Wishing you all the best on your hair wellness journey!
hairmax International
Customer Service Department
Knowledgeable people
Since my doctor had given me information on Hairmax, I wanted to do some research on this product. I went to their website for some answers. I still had questions and entered into a chat. Andrea was very knowledgeable and responsive and I made the decision to purchase. Thank you!
8 de outubro de 2025
Avaliação não solicitada
Resposta da Hairmax
Dear Kathryn,
Thank you for sharing your experience — we’re so glad to hear that Andrea was able to provide the information and support you needed to feel confident in your decision.
At Hairmax, we strive to offer both clinically backed products and a knowledgeable team to guide you every step of the way. It’s wonderful to know that your doctor recommended us and that our team helped make your research process a smooth one.
Should you have any additional questions or need support during your journey, we’re always here to help. Welcome to the Hairmax community!
hairmax International
Customer Service Department
I recently spoke with a gentleman…
I recently spoke with a gentleman (unfortunately, I forgot his name), but I just wanted to say he was absolutely amazing. He answered all my questions thoroughly and was incredibly helpful — in fact, he’s the one who convinced me to purchase the LaserBand 82.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for your wonderful review! We're delighted to hear that one of our team members provided such a great experience and helped guide you in your decision to purchase the LaserBand 82. Even if his name slipped your mind, we'll be sure to pass along your kind words to the team. We’re excited to be part of your hair growth journey and are always here if you need anything!
Love this company!
I spoke with a customer service rep named Andrea and she was incredibly helpful! She was able to resolve all my concerns and answer all my questions promptly and courteously. The product is working really well and the company really cares about your hair growth journey!
1 de outubro de 2025
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Andrea was able to assist you so well—she truly is a valued member of our team. It's also wonderful to know that the product is working well for you. Supporting your hair growth journey is at the heart of what we do, and we're so glad you feel that care. If you ever need anything else, we're here for you!
Resposta da Hairmax
Thank you so much for your review and for taking the time to share your experience with Andrea.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
The customer service is great
The customer service is great. Human answering calls or if it goes to voicemail they get back to you very quickly.
29 de setembro de 2025
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for your review and for taking the time to share your experience with the customer service department.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Outstanding customer service 😊 Carlos…
Outstanding customer service 😊 Carlos in particular was very helpful, knowledgeable and patiently answered all my questions regarding the questions I had about using hair max device and how to charge the device properly. I am very happy with my purchase. Looking forward purchasing more items from Hairmax as you can trust their service.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for your kind words and for taking the time to share your experience with the customer service department.
We’re thrilled to hear that Carlos provided the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Amazing personal service from this…
Amazing personal service from this company. Especially miss. Andrea :-) Thanks.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for your review and for taking the time to share your experience with us!
We’re thrilled to hear that Andrea provided the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Customer Service Needs Improvement
Customer Service Needs Improvement - I ordered a Laserband 82 and a Density 3 pc Bio Active Therapy Starter Set. My shipment contained only the band. When I called customer service, after being on hold forever mind you, the woman basically stated that they shipment weight indicated that the box contained the Density 3 pc set. So what? As a first time customer you are calling me a liar? The Density 3 pc set weighs 5 ounces per their website, and even the AI review results state this company is known for inconsistent order fulfillment. Great way to treat a brand new customer. I'll make sure the dermatologist who recommended this company knows how Hairmax treats their clients. Maybe the company needs to account for all the little half-ounce free samples someone places in the boxes. Ridiculous! This company won't be in business long if it treats people this way.
19 de setembro de 2025
Avaliação não solicitada
Resposta da Hairmax
Dear Jennifer,
We sincerely apologize for the frustration and inconvenience you experienced with your recent order.
Please know that it was never our intention to question your integrity. While we do use shipment weight as part of our internal verification process, we fully understand that errors can happen — and we are truly sorry that this impacted your first experience with us.
As soon as your concern was brought to our attention the same day of your call, we issued a replacement for the missing items completely free of charge, which has since been already process. We hope this resolution reflects our commitment to making things right and providing the level of service our customers deserve.
We appreciate your feedback and will be using it to improve our customer experience moving forward. Should you need any further assistance, please don’t hesitate to reach out directly — we’re here to help.
I'm a 37 year old male with mild/ early…
I'm a 37 year old male with mild/ early hair loss. I've used HairMax consistently for around 1 year. I haven't really found it effective - it doesn't seem to be slowing hair loss for me. Also, the battery doesn't beep when the 1 hour session is done - this stopped working after about 6 months. I'd expect better from such an expensive device. The medication that affects DHT (finasteride etc) probably works better; I just don't want to mess around with my hormones.
EDIT: Can you please share a UK phone number I can contact about the battery not beeping? I'm in the UK.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Hairmax
Dear Michael,
Thank you for taking the time to share your experience with HairMax. We’re sorry to hear that you haven’t seen the results you were hoping for and that you've had an issue with the beeping function on your device.
Hair growth is a gradual process, and results can vary based on individual factors like genetics, stress, medications, individual health issues, the degree of hair loss, and consistency of use. While many users do see improvements with a 93% overall success rate, we understand that not every solution works the same for everyone.
Regarding the issue with the beeping indicator, that’s definitely not the experience we want for our customers. We'd love the opportunity to troubleshoot this with you or explore a solution — please contact our Customer Care team at 1-800-973-4769 and/or UK ,+44 1625 533 588 - info@hairmax.co.uk
Thanks again for your feedback — it helps us improve and better serve our customers.
Best regards,
Human answers the phone in about 3-4…
Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Although, I'm new to using it, I see results - less hair fall out and transplants seem to be doing well. Independent reviews I read gave the Hairmax 272 cap excellent ratings. I'm happy
12 de setembro de 2025
Avaliação não solicitada
Resposta da Hairmax
Daar Du Wayne,
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re thrilled to hear that the customer service team the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Warm regards!
Customer service.
I purchased a laser cap back in Feb.2025. It was working fine until it wasn't. I called Hairmax and spoke to a lovely person named Yaritza. She asked me some questions, and I sent pictures of the device. I was very anxious that it was not going to get replaced she assured me she was going to help resolve the issue. Within a couple days they figured out the issue and told me the replacement was on its way. She explained everything every step of the way. She was very helpful and kind.
I live in Canada and was told I'd get in 7-10 days.
Great customer service.
Thank you.
L.V.
9 de setembro de 2025
Avaliação não solicitada
Resposta da Hairmax
Dear Lisa,
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re thrilled to hear that Yaritza provided the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Amazing Company with amazing company…
Amazing Company with amazing customer service!!!
8 de setembro de 2025
Avaliação não solicitada
Resposta da Hairmax
Dear Customer,
Thank you so much for taking the time to share your experience with us!
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Warm regards.
Product is easy to use.great product
Product is easy to use.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Hairmax
Dear David,
Thank you for your review and for choosing Hairmax!
We're glad to hear you're finding the device easy to use, and we're excited to be part of your hair growth journey. Stay consistent, and remember—results take time, but many users see great progress with continued use.
If you ever have questions along the way, our team is always here to help. Wishing you the best as you move forward!
Overcoming Challenging Hair Loss
I am a breast cancer survivor, and I have been struggling with hair loss since I started chemotherapy in December 2022. I tried many other hair loss products that didn't work well.
I have been a Hairmax customer since 8/2024. I have the LaserBand 82, and I use all the products (shampoo, conditioner, Acceler8 and scalp serum). My hair is growing very well, despite being on Exemestane. In an effort to boost my hairline further, I just moved from Nutrafol to Actonis. I'm excited to see what it will do.
29 de agosto de 2025
Avaliação não solicitada
Resposta da Hairmax
Dear Kathy,
Thank you so much for sharing your journey with us. We are truly honored to be a part of your recovery and hair regrowth experience.
Your strength and resilience as a breast cancer survivor are deeply inspiring, and we're so glad to hear that the LaserBand 82 and our products have been making a positive difference for you.
We’re excited for you as you explore new ways to support your hair health, and we look forward to hearing more about your progress with Actonis. If you ever have any questions or need support, please don’t hesitate to reach out — we’re always here for you.
Wishing you continued health, healing, and hair success!
Just got started, easy and hopeful
I just started. Like the reviews, easy to use and hopeful for good results.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Hairmax
Hi Mary,
Thank you for your review and for choosing Hairmax!
We're glad to hear you're finding the device easy to use, and we're excited to be part of your hair growth journey. Stay consistent, and remember—results take time, but many users see great progress with continued use.
If you ever have questions along the way, our team is always here to help. Wishing you the best as you move forward!
Laserband 82 und Pflegeprodukte
Habe das Laserband 82 und die komplette Pflegeprodukte bestellt. Bestellung und Versandt waren top. Die Pflegeprodukte riechen einmalig gut. Schade dass es nicht als Parfum gibt. Das Hairbooster ist etwas stark für eine sensible Kopfhaut.
Meine Kopfhaut hat sich mit der regelmäßigen Nutzung des Laserbands beruhigt. Neue Haare wachsen nach. Ein Hinweis hatte ich überlesen und zwar dass man anfangs vermehrt Haarausfall haben kann. So war es bei mir der Fall also nicht aufgeben es lohnt sich. Unterstütze aber das ganze seit einiger Zeit mit einem Dermaroller
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hairmax
Hi Maggie,
Thank you so much for sharing your detailed experience with the LaserBand 82 and our Hair Care products!
We're glad to hear your ordering and shipping process went smoothly, and we love that you enjoyed the unique scent of the care products—your comment about turning it into a perfume made us smile! 😊
You’re absolutely right—initial shedding can occur as part of the natural hair cycle when beginning treatment, and your message is an encouraging reminder not to give up too soon.
Thank you again for your thoughtful review and for choosing Hairmax. We’re here to support you on your hair growth journey every step of the way!
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