I have been using their Acceler8 Hair Booster for a couple of months now and nothing has changed. Although I thought there would be minimal changes in the first few weeks, which is understandable, but... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had a great customer service experience. I spoke with a gentleman who helped me open a warranty claim, and the process was incredible easy. He also provided a UPS label so I could send my laser devi... Ver mais
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I recently had an issue with damaged shipment and contacted Hairmax for assistance. I spoke with Carlos, who was incredibly courteous and made the entire process quick and easy. It’s rare to come ac... Ver mais
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I been using my Hairmax since July 30 2025 and the results is amazing, 🥹🙏🏻, how can I send the pictures of the results of my hair?
A empresa respondeu
Detalhes da empresa
- Loja de produtos para cabelo
- Serviço de Tratamento para a Queda de Cabelo
- Centro de Saúde e Beleza
- Fabricante de tecnologia medicinal
Escrito pela empresa
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Informações de contato
1040 Holland Drive, 33487, Boca Raton, Estados Unidos
- 561-417-0200
- info@hairmax.com
- hairmax.com
4,3
Excelente
397 avaliações
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
HairMax is an EXCELLENT company!
HairMax is an EXCELLENT company! The customer service is top notch, and they very much want happy customers. I’ll be a customer for life!
I bought the LaserBand 82 three years ago and bought a second one for my vacation home so I would never be without it. I’ve used it faithfully 3x per week and see a visible difference where I had noticeable thinning hair from a thyroid issue.
I’ve recommended the LaserBand to several friends, and everyone seems to love this device as much as I do—both men and women.
Before I purchased my device from HairMax three years ago, I looked into making a purchase from one of their competitors. I went with HairMax because their customer service was better, and for me, great customer service is a deal breaker. Special thanks to Josh Soto for going above and beyond to help me. THANK YOU SO MUCH!!
5 de maio de 2024
Avaliação não solicitada
Resposta da Hairmax
Dear Tara,
Thank you so much for your glowing review and for sharing your experience with HairMax! We're thrilled to hear that you consider us an excellent company and that our customer service has made such a positive impact on you.
It's wonderful to know that the LaserBand 82 has been effective for you over the past three years, and we're delighted that it has helped address your hair thinning due to a thyroid issue. Your commitment to using the device faithfully and the visible improvements you've noticed are exactly what we aim for with our products.
We're also grateful for your recommendations to your friends and for choosing HairMax over our competitors due to our customer service. Special thanks to Josh Soto for his dedication and support, and we'll be sure to pass along your kind words to him.
Your satisfaction and loyalty mean the world to us, and we're honored to have you as a lifelong customer. If you ever have any questions or need further assistance, please don't hesitate to reach out.
hairmax Customer Support Team
The customer representative Emmily G
The customer representative Emmily G. was kind, and empathetic, knowledgeable, and to the point! Thank you Emmily
3 de junho de 2024
Avaliação não solicitada
Resposta da Hairmax
Thank you for your wonderful feedback! We're delighted to hear that Emmily G. provided you with such a positive customer service experience.
Her kindness, empathy, and knowledge are qualities we highly value, and we're pleased to know she was able to assist you effectively and efficiently. We'll be sure to pass along your kind words to Emmily.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
hairmax Customer Support Team
The customer service experience from Emily was a blessing and informative. A true asset to the Hair Max organization!
The customer service experience from the gentleman that answered my initial call and advising Emily in Customer Service to call me at my request.
Emily was very patient, compassionate and informative! She answered my questions (several) and advised on the best product type and what to look for etc. as far as the Laser Band 41.
3 de junho de 2024
Avaliação não solicitada
Resposta da Hairmax
Thank you for taking the time to share your positive experience with our customer service team. We're delighted to hear that both Emily and the gentleman who initially assisted you provided such outstanding service.
Emily's patience, compassion, and thorough knowledge are indeed invaluable assets to our team. We're pleased to know she was able to answer all your questions and guide you in selecting the best product for your needs. Your feedback reaffirms our commitment to providing exceptional customer support and ensuring our customers feel informed and confident in their decisions.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
hairmax Customer Support Team
Customer service is amazing!
28 de maio de 2024
Avaliação não solicitada
Resposta da Hairmax
Thank you for your kind words! We're thrilled to hear that you had an amazing experience with our customer service team.
Providing exceptional service is our top priority, and it's always rewarding to hear when we've succeeded in meeting our customers' expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help!
Beware of the Company!
Update: Don't fall for the nice comments they add after complaining. These are just words with no action - they told me they were reviewing my complaint but never heard anything back.
I recently had a highly disappointing experience with Hairmax that I feel compelled to share. I purchased a product from them with the expectation of a smooth transaction and adherence to their stated policies, but my experience was far from satisfactory.
1. Misleading Return Policy: According to their website, a 20% fee is supposed to cover return shipping and handling. However, when I requested a return shipping label, they refused to provide one, contradicting their own policy. I was forced to supply my own return shipping label, which added unnecessary hassle and expense.
2. Dishonored Discount Agreement: Initially, I was informed that a 10% discount would be applied. But upon receiving my order, the discount was incorrectly adjusted to 20%. Despite multiple attempts to contact them via phone and voicemail, I received no response.
3. False Claims About Return Timeline: I contacted them before returning the product and referenced their terms listed on the website. Josh Soto agreed to reduce the fee to 10%, but then sent me an email stating that additional charges were applied because the product was returned after six months. This is incorrect, as I returned the unit well within the six-month period.
4. Shady Practices: As soon as I received the product, they asked me to share positive feedback in exchange for a free gift, even before I had a chance to use the product. This seems like an attempt to garner good reviews under false pretenses.
5. Poor Customer Service: Despite multiple attempts to resolve these issues directly with the company, their responses were slow and unhelpful. It appears they are more interested in avoiding accountability than in providing good customer service.
Based on my experience, I would caution potential customers to be wary of Hairmax. Their misleading policies, dishonored agreements, and questionable practices make it difficult to trust them. I hope this review helps others make informed decisions.
27 de maio de 2024
Avaliação não solicitada
Resposta da Hairmax
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered with hairmax, and we truly appreciate your candidness in highlighting these issues.
We deeply regret any confusion regarding our return policy.
Providing a smooth and hassle-free experience for our customers is paramount to us, and we apologize for any inconvenience caused by the discrepancy in the return shipping label process. We'll take your feedback into account to improve clarity and adherence to our policies.
Extra great customer care!
I had a lot of questions about which device would work for my situation and Emmily was so very helpful! She listened to my concerns and kindly gave me good guidance and direction. She educated me on what I can expect & made great recommendations. Additionally, she followed up with me to make sure I knew there was a product special so I could get the most benefit possible. I am really looking forward to my purchase arriving so I can begin my journey of restoration!
24 de maio de 2024
Avaliação não solicitada
Resposta da Hairmax
Dear Amanda,
Thank you so much for sharing your experience with us! We're thrilled to hear that Emmily provided you with such helpful guidance and assistance in choosing the right device for your needs.
Ensuring that our customers receive personalized recommendations and have a clear understanding of what to expect from our products is incredibly important to us. We're delighted that Emmily was able to educate you on the options available and make recommendations tailored to your situation.
If you have any further questions or need assistance along the way, please don't hesitate to reach out to us. We're here to help and support you every step of the way.
Pleasantly surprised
I started using my Hairmax Dual Actonis 18 in January. I marked my calendar to check for growth in May but in March my hairdresser mentioned on her own that she noticed a lot of hair growth. I was so surprised because I never mentioned to her that I was using anything .
I have received compliments from my husband lately about how full my hair looks and I myself notice the growth. I can see all the hairs when I wear a pony tail. This is a game changer for me and will be using it forever. Simple to use and 8 minutes goes by quick.
22 de maio de 2024
Avaliação não solicitada
Resposta da Hairmax
We appreciate your positive feedback and are thrilled to hear that the Dual Action 18 Laser Comb is delivering excellent results for you. We look forward to even more significant improvements in the future. Love Your Hair again, Bring back the Joy in every strand.
Emily was very helpful with my issues.
Emily was very helpful with my issues. I've had a VERY successful experience with my Laser 272 cap and was disappointed when I could no longer turn it on. She assisted me in fixing the issue. Now I can go back to using it. My hair is no longer shedding and I want to keep it that way. I recommend this product to all my friends!
10 de maio de 2024
Avaliação não solicitada
Resposta da Hairmax
Dear Lois,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Emily provided exceptional assistance in resolving the issue you encountered with your Laser 272 cap.
Ensuring that our customers can use our products effectively is a top priority for us, and we're delighted to hear that Emily's support allowed you to resume using your cap without any difficulties. It's wonderful to hear that you're experiencing positive progress with your hair and that you're no longer shedding. We're truly delighted to be a part of your journey toward healthier hair.
Your recommendation means the world to us, and we appreciate you spreading the word about the effectiveness of our products and the exceptional customer service we strive to provide.
I am getting some new hair growth. Good customer service.
I am getting new hair growth at the front along the hairline, though the new hairs are all extremely fine.
Unlike some other sellers, I believe their HairMax laserbands are brand new, not re-conditioned.
I bought my Hairmax laserband 41 in Jan 23, and in May 23 the comb started to come away from the band. They replaced it under the guarantee. In April 24 it happened again, and this time it was well outside warranty. Nevertheless, they again replaced it very quickly and without quibbling. I hope they develop a stronger way to attach the combs to the band but I can’t fault the customer service.
4 de maio de 2024
Avaliação não solicitada
Resposta da Hairmax
Dear Avril,
Thank you for sharing your positive experience with us! We're delighted to hear that you're experiencing new hair growth with your HairMax laserband and that you're satisfied with our customer service.
It's fantastic to hear that you're noticing new hair growth along your hairline, even if the new hairs are fine. Consistent progress is key, and we're thrilled to be a part of your journey toward healthier hair.
We take pride in providing our customers with brand new HairMax products, and we're glad to hear that this aspect of our service stood out to you.
While we're sorry to hear about the issue you encountered with your HairMax laserband, we're pleased that we were able to promptly address it for you, both within and outside of the warranty period. Your feedback regarding the comb attachment is duly noted, and we're continuously working to improve our products based on customer input.
Thank you for recognizing our commitment to excellent customer service. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us.
Warm regards
Hairmax Customer service Team
I was sent someone else’s order
I was sent someone else’s order that was a battery pack instead of mine which was a Laserband (around $1000 not including import and customs fees). I called their customer service line and had amazing service from a lovely girl named Emmily. They asked me for a few details and then promptly sent me a replacement unit. They had the whole situation resolved in a matter of 2-3 hours and also included a nice gift to remediate the error they had made. They also ensured that I won’t pay additional customs fees and followed up with the tracking number in an email. Such a pleasant experience/resolution to a really stressful/expensive situation!!! It’s always good to know a business will make it right when making expensive purchases, and they definitely did.
3 de maio de 2024
Avaliação não solicitada
Resposta da Hairmax
Hello Zee,
Thank you so much for taking the time to share your recent experience with our customer service team, particularly highlighting Emmily's exceptional service. We are thrilled to hear that Emmily was able to swiftly resolve the issue you encountered with your order.
Ensuring our customers receive the correct items in a timely manner is of utmost importance to us, and we apologize for any inconvenience caused by the initial mix-up. We're delighted to hear that Emmily not only provided a prompt resolution but also went above and beyond to include a thoughtful gift and ensure you wouldn't incur additional customs fees.
Your kind words reaffirm our commitment to delivering outstanding service and making things right for our valued customers, especially when it comes to significant purchases like yours. We truly appreciate your trust and support.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help.
Warm regards,
hairmax Family
EMMILY
Emmily was WONDERFUL in helping me to better understand my new hair and 82. 1 had an old one that I apparently miss used/over used the past 4 years! I think I get it now! Thank you EMMILY! 😊🥰
11 de abril de 2024
Avaliação não solicitada
Resposta da Hairmax
Hello Lynn,
We're delighted to hear that Emily provided you with wonderful assistance and helped clarify any confusion you had about your new HairMax device and your previous one. Understanding how to properly use your device is key to achieving the best results, and we're glad Emily could help you with that. Thank you for your kind words, and we'll be sure to pass along your gratitude to Emily. If you have any more questions or need further assistance, please don't hesitate to reach out. Here's to your continued success on your hair care journey
Warm regards,
Hairmax Customer Care Team
Send help! Fix your Customer Service!
I ordered and paid for two replacement extension cords that connects the laser cap to the battery pack for my RegrowMD Laser 272 hair growth device. They have sent out to me, six different cords multiple times, which none of them are the correct cord to fit my RegrowMD Laser 272 device and do not work. They can't seem to figure out the correct one for my device. I own two of the same machines that I originally purchased from this company, so they have me and my information about my previous orders and product in their computer system. They said there is nothing more they can do for me unless I send them my device and cords. I don't trust to send them my device because it originally cost me $1,299.00, and they can't even mail out an accessory to my product correctly, so how can I trust they won't lose my device. They refuse to give me my original refund for two cords and shipping. Also, they don't advertise my device anymore for regular sales, they only sell them as a refurbished device. That tells me, that they are sending me cords from their newer products and not the older version that they're trying to phase out. All I'm asking for is the $24.93 for the two extension cords that I paid for on February 21, 2024 or send me two cords from their refurbished RegrowMD272 laser cap. Btw, I am a 10 year cancer survivor that bought these devices for my hair loss. They actually do work to regrow the hair. The product is good, but customer service should be fixed. The company ONLY has two customer service representatives that can’t seem to fix this.
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da Hairmax
Hello Lina,
I'm deeply sorry to hear about your frustrating experience with our company. Please accept our sincerest apologies for the inconvenience and disappointment caused by the incorrect extension cords you received for your RegrowMD Laser 272 hair growth device.
Your feedback is incredibly valuable to us, and we understand the importance of ensuring that our customers receive the correct accessories for their devices. I want to assure you that we take this matter very seriously and are committed to resolving it promptly and satisfactorily for you.
I completely understand your hesitation in sending your device back to us, given its value and the issues you've encountered thus far. Rest assured, we prioritize the safety and security of our customers' belongings, and we have stringent procedures in place to prevent any loss or damage during transit. However, we understand your concerns, and we are exploring alternative solutions to address your needs without requiring you to send the device back to us.
Regarding your request for a refund or replacement cords from our refurbished RegrowMD272 laser cap, we are currently reviewing our available options to fulfill your request promptly. Our goal is to ensure that you receive the correct cords that are compatible with your device as soon as possible.
Your loyalty as a customer and your positive experience with our product are incredibly important to us, especially considering your journey as a cancer survivor. We truly appreciate your trust in our product, and we are committed to providing you with the exceptional customer service experience you deserve.
Please rest assured that we are taking immediate steps to address the issues you've raised and to prevent similar situations from occurring in the future. We will be reaching out to you shortly to discuss the next steps and to ensure that we resolve this matter to your satisfaction.
Once again, I apologize for the inconvenience and frustration this situation has caused you. Thank you for bringing this matter to our attention, and please don't hesitate to contact me directly if you have any further concerns or if there's anything else we can assist you with.
Warm regards,
Hairmax Customer Care Team
So far, I really love my LaserBand 82
I have the LaserBand 82 and really love the quality & easy of use. I love that it only takes 90seconds to complete a treatment every other day. After about 7 months of (not really consistent use), my hair is not falling out as it was before and I am noticing more baby hairs. I have to say that it is a bit inconvenient that the only times one can reach customer service is 9-5 M-F, but once you do reach customer service, they have been great. At this price point, it is a relief to experience such good quality in the product and the customer service! I have just purchased a LaserComb for travel because I want to be as consistent as possible in my treatments.
8 de abril de 2024
Avaliação não solicitada
Resposta da Hairmax
Hello Elaine,
Thank you for sharing your positive experience with the LaserBand 82! We're thrilled to hear that you love its quality and ease of use, as well as the noticeable improvements in your hair after consistent use. We understand that our customer service hours may not always align perfectly with everyone's schedule, but we're glad to hear that when you do reach out, our team has been great in assisting you. We appreciate your feedback and are constantly striving to improve our services to better accommodate our customers.
It's fantastic to hear that you're so committed to your hair care routine that you've even purchased a LaserComb for travel to maintain consistency. Thank you for choosing HairMax, and we're excited to continue supporting you on your journey to healthier hair
Warm regards,
Hairmax Customer support Team
Explaining some options for me to try…
Explaining some options for me to try with my hair. Not washing my hair everyday and not getting my hair wet in a chlorinated pool everyday. I definitely will give this a try and appreciate the help
5 de abril de 2024
Avaliação não solicitada
Resposta da Hairmax
Hello Julia,
We're glad to hear you're open to trying out different options for your hair care routine. One option is to reduce the frequency of washing your hair every day, as this can help maintain its natural oils and overall health. Additionally, minimizing exposure to chlorinated water, such as by not getting your hair wet in a chlorinated pool every day, can also benefit your hair's condition. We appreciate your willingness to explore these alternatives and are here to support you along the way. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for considering these options, and we're excited to see how they work for you.
Warm regards,
Hairmax Customer support Team
Great Customer Service Call!!
I received great customer service today from Emily. I had a couple of questions and she more than answer them. She invited me to call back if I have any more questions. I felt like I was doing business with a great company and felt well taken care of. I’m happy to be starting my journey with Hairmax.
3 de abril de 2024
Avaliação não solicitada
Resposta da Hairmax
Hello Joanne,
Thank you for your kind words about Emily's assistance today! We're thrilled to hear that she was able to answer your questions thoroughly and made you feel well taken care of. At HairMax, providing exceptional customer service is our top priority, and we're delighted to have you starting your journey with us. Please feel free to reach out if you have any more questions—we're here to help! Thank you for choosing HairMax, and we look forward to supporting you every step of the way.
Warm regards,
Hairmax Customer support Team
Today
Today, I called customer service and had a conversation with Emily about the utilization of HairMax Ultima 9 Classic LaserComb. I found her to be extremely knowledgeable and she provided me with valuable insights. Not only was she knowledgeable, but she was also very friendly and easy to talk to. I am truly grateful for the guidance she offered in ensuring the correct utilization of the device.
Thank you!
29 de março de 2024
Avaliação não solicitada
Resposta da Hairmax
Thank you for taking the time to share your recent experience with our customer service team, specifically with Emily. We're thrilled to hear that you found your conversation with her to be valuable and informative.
At HairMax, we strive to provide exceptional customer service, and it's wonderful to know that Emily exceeded your expectations. We're delighted that she was able to offer you valuable insights and guidance on the correct utilization of the HairMax Ultima 9 Classic LaserComb.
Dear Felicia,
Your kind words about Emily's knowledge, friendliness, and approachability mean a lot to us. We'll be sure to pass along your feedback to her and the rest of our team.
Once again, thank you for choosing HairMax, and please don't hesitate to reach out if you have any further questions or concerns. We're always here to help.
Warm regards,
Hairmax
After I started using HairMax's Hair…nothing seem to be growing but then...
After I started using Hair Max's Hair Growth Serums on December 5, 2023 & started doing "Scalp over Skull" messages for one minute twice a day, as well as using my Hair Max comb three times a week (M, W, & F), I now see new hair growth in my hair line/edges that were Bald. There are also new hairs growing in the bald crown of my head. I can feel new hair follicles where there was shinny smooth scalp.
I am extremely happy with these results as now I have hope that I will one day wear my own real hair in public without a wig or head cover.
The photos that I am enclosing do not reflect abundant new hair growth that I see in the mirror because the new hairs are white instead of my natural hair color.
14 de março de 2024
Avaliação não solicitada
Resposta da Hairmax
Hello Beverly,
Thank you so much for sharing your incredible experience with HairMax's Hair Growth Serums. We're thrilled to hear about the positive impact our products have had on your hair growth journey. It's truly heartwarming to know that you're seeing new growth in areas where you previously experienced hair loss.
The dedication you've shown by incorporating "Scalp over Skull" massages and using our Hair Max comb consistently is commendable, and we're delighted to see such promising results. Your description of feeling new hair follicles where there was once smooth scalp is truly inspiring.
We understand that the new hair growth may appear white initially, but this is a common occurrence as hair follicles regenerate. With continued use of our products, we're confident that your natural hair color will gradually return, and you'll achieve the look you desire.
Thank you once again for trusting HairMax to be a part of your journey towards regaining confidence in your hair. We're honored to have played a role in your success, and we look forward to continuing to support you on your hair care journey.
Warm regards,
Josh Soto
Out of Warranty Repair Service is TERRIBLE
I bought a Hairmax 272. After owning and using it for a year, it stopped working properly. Coincidentally enough, it stopped working about 1 month after the warranty expired. In order to have a longer warranty you have to register the product, which I did not do. In my opinion, this a tactic that companies use in order to look good by offering a free extended warranty, while also not doing it with everyone since some people will forget to do it in time. If they really wanted to give everyone an extended warranty, they would just give it, no strings attached.
So I sent in the device. I was told prior to sending it in that most repairs do not exceed $150.
I've been very busy lately and finally called them back after they left a voicemail. I was asked if the device case had gotten wet. Keep in mind, they only asked about the case. Weaseling out of repairs by using "water damage" as an excuse is something Apple has done many times, maybe Hairmax took some lessons from Apple...
I had cleaned the carrying case weeks before sending the device in for repairs, but after the device had stopped working because it was a little dirty and I didn't want to send it in dirty.
One thing to note is that, in the manual itself, you are advised to clean off the Cap with a damp towel to keep it clean (maybe so the lasers are not blocked by dirt?). Also, the lasers themselves are encased in silcon and plastic. They are protected from water.
The tech support individual did not say what was wrong with the device. For all I know, they may not know. They may not have even checked. They may just be trying to get out of repairing something.
The solution they offered me was to sell me a refurbished unit for $600. In my experience, refurbished electronics are often poorly repaired and don't last. Then they asked me what to do with my unit.
-So they don't tell me what is wrong with my unit.
-They will not repair my unit for me.
-They will only send me a refurbished unit.
-And they don't automatically tell me they will send mine back.
I'm not a detective, but why do I feel like the repair for my unit might be very simple and they are trying to scam me? My unit was supposed to last for 10-15 years but stopped after 1 year, how long will this refurbished unit last?
I will not do business with Hairmax again. I do not recommend that anyone does, but if you must, just be careful and be prepared for the possibility of buying another new device (or refurbished device) if yours stops working.
Instead of Hairmax I will be going with a panel from Hooga, a company that (at least on their website) claims to offer a 3 year warranty and it only requires you to buy one of their products, no additional registration required. My old Hooga device still works fine after about 4 years of ownership, unlike the Hairmax.
Goodbye Hairmax, you were a waste of $1,500 dollars + shipping for no repairs!
20 de março de 2024
Avaliação não solicitada
Resposta da Hairmax
Dear Ross,
Thank you for taking the time to share your experience.
I understand your frustration, especially when a beloved product like the Hairmax 272 doesn't meet expectations.
While I can't alter the past, I genuinely appreciate your feedback as it offers valuable insights into areas where we can improve our services. Your observation about the warranty registration process is duly noted, and I'll be sure to pass it along to our team for consideration.
Regarding your repair experience, I'm truly sorry for any inconvenience caused. We aim to provide transparent and efficient support, and it's disheartening to hear that we fell short of your expectations. Rest assured, I'll ensure your feedback reaches the appropriate department for further review and improvement.
As for the refurbished unit offer, I understand your apprehension. Our intention is always to provide reliable solutions, and it's regrettable if this option didn't align with your expectations.
It's disappointing to lose you as a customer, but I respect your decision.
Thank you again for sharing your feedback, Ross. Should you ever reconsider, please don't hesitate to reach out.
Warm regards,
Hairmax
Outstanding Customer Service
It is unusual for a service team to go above and beyond when calling on a warranty, yet this is exactly what this company did. Not only did they listen to my concerns and immediately issue a label for my return/replacement, the service tech took the time to explain how this issue happens and how to avoid in the future! What a great experience. I highly recommend this company.
12 de março de 2024
Avaliação não solicitada
Resposta da Hairmax
Hello CB,
It's truly heartening to hear about your outstanding experience with our service team! Providing exceptional customer service, especially when it comes to warranty claims, is something we take great pride in. We're thrilled that our team not only addressed your concerns promptly but also took the extra step to explain the issue and provide guidance for the future.
Have a Hairmax Day!
Emily was kind and helpful!
11 de março de 2024
Avaliação não solicitada
Resposta da Hairmax
Hello Jeanne,
it's wonderful to hear that Emily was kind and helpful! Providing excellent customer service with kindness and helpfulness is truly commendable. It's evident that Emily values customer satisfaction and goes above and beyond to assist others. Customers like you are the cornerstone of our business, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Hairmax.
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