Hammond Cars Avaliações 

5.290
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The is the second car I have bought from Hammond cars and both times been a very pleasant and easy experience. Chris from the Norwich branch was very helpful in finding me the car I wanted, he sen... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic experience from start to finish with Harry S. Cannot recommend him enough. Friendly, approachable and explained everything thoroughly, giving me the opportunity to ask any questions. Gave me... Ver mais

Avaliado com 1 de um total de 5 estrelas

Awful - we went to look at a car. The salesman looked unkempt - they then couldn’t find the key. Having eventually found it they pointed us over and said “it’s likely over in those two rows, let me kn... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great experience . Made it seem a friendly and easy time which can sometimes be a stressful event. Offered a warranty but no high pressure which made me purchase one on my terms and my own deci... Ver mais

Detalhes da empresa

  1. Revendedora de carros usados

Escrito pela empresa

Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.

Our promise to you

Escrito pela empresa

We are committed to our customers!
Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 55% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(5.290)

542 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Welcomed from the moment stepped on to…

Welcomed from the moment stepped on to forecourt. Left to wander at our own pace and when ready, to come into the office. All staff that weren’t with customers said hi.
Asked if wanted a drink and to take a seat. Very helpful in the questions we asked about the car. Gave us a test drive and then left us to play around with the car and to make sure we were happy before proceeding.
Kurtis absolutely polite and professional on the both days we visited. Nothing too much for him and definitely not pushy like other salesman.
Thank you

8 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

A Five-Star Experience Every Time

I am a repeat customer and I absolutely love the customer service here. From beginning to end, I am always looked after and kept fully informed throughout the entire process. Everything is made simple and stress-free.
A huge shout-out to Paul (aka Stan), who was absolutely excellent. The whole team went above and beyond to make the experience enjoyable and straightforward.
Thank you, Hammonds. I am now driving my dream car, and you made the whole journey easy for me.
Highly recommended! 😊

24 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Over the moon with Hammonds

Over the moon with Hammonds, Darnell who dealt with us could not have been more friendly and helpful. The car I bought unfortunately had a slow puncture but went back next day and all was sorted without any problems, I shall be buying my next used car from Hammonds for sure. Huge thnx guys
Martin

3 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Great service with a smile.

All the members of staff that myself and my Dad saw were extremely helpful. Peter, Ollie , and any others as can't remember all the names.
All the questions raised about the car that we were interested in were answered well with clear and concise information.
Service from start to finish was excellent. Always patient and listened to our needs.
Would certainly recommend Hammonds Cars to others looking for a car to buy.

4 de junho de 2026
Avaliado com 1 de um total de 5 estrelas

Not trustworthy

Would avoid if you’re selling a car to them agreed on a price for my car then when it was time for the exchange ignored all calls and correspondence to complete the deal. Had to sell elsewhere at a considerable less price. As I said not a firm of their word

28 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Truly a great team

Incredibly great team! Honest, friendly & very accommodating. Everyone was genuine & extremely personable. Not in the least pushy.
Very competitive prices for all their cars, lower than other dealers we had visited.
Gave a great rate to trade in my old vehicle too.
Picked my new model up the following week (at a day & time to suit me)
The guys ran through all the paperwork with me and made everything oh so simple.
Genuinely impressed all round.
Would thoroughly recommend.

26 de maio de 2026
Avaliado com 1 de um total de 5 estrelas

Rubbish place to buy a car I got a car…

Rubbish place to buy a car I got a car and had multiple knocking noise from the front of the car and that was after a week | got the car so I went back to tell them and I been promised that will be fixed or I would returned the car after replacing some bits I still had one noise coming through and they not answering the phone or emails so looks like | have to take you to court because you sold me a broken car and I could return it but you promised to fix it instead return it but that never happened.
See you soon

1 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible

Terrible. My son spent £14k on a faulty car. Even though under warranty they are making it impossible to get fixed. Alarm has been going off randomly for 2 weeks. NEVER buy a car from here!!!!

31 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is the second car I have purchased…

This is the second car I have purchased from hammond.

I purchased a car last year with 12 months warranty, a few months later the car went wrong. I couldn't fault Hammond cars, they had it sorted in days and I was back on the road! You often read/hear horror stories from other companies not adhering to the warranty promise but hammond definitely do!

So our recent second purschase - What me and my wife like, is when we are left alone to look around after and explaining we are ok, we want to look ourselves and discuss options hammond every time delivers this at the norwich branch.

we bought it and drove it away there and then!

26 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Very helpful and polite.

Very helpful and polite.
Would definitely recommended

25 de maio de 2026
logotipo da Hammond Cars

Resposta da Hammond Cars

Thank you for your kind words and recommendation! We’re so pleased to hear you found the team helpful and polite. We really appreciate your support and hope you enjoy your new car. 🚗

Avaliado com 5 de um total de 5 estrelas

Perfect

Great service

26 de maio de 2026
logotipo da Hammond Cars

Resposta da Hammond Cars

Thank you for your review! We’re so pleased to hear you received great service from the team. We really appreciate your support and hope to see you again in the future.

Avaliado com 5 de um total de 5 estrelas

I don't know anything about cars but I do know a thing or two about customer service

Mum and I were anxious about visiting dealerships and dealing with pushy and condescending sales people. We didn't anticipate the experience we had at Hammonds, all the staff were so kind and approachable.
We looked at heaps of cars, the staff were super attentive, even moving a car so we could get in easier, without us asking! The prices are not the cheapest you'll find but also not overpriced. For us the convenience and stress free experience was the worth the money. We were never under pressure - we got to look at the vehicles in our own time, staff were happy to facilitate test drives and answer any questions.
At first I didn't like that you have to scan the QR code to see the prices but I concede, its actually ideal being able to see all the details in one place.
Completing the purchase was stress free with professional, knowledgeable staff that we really enjoyed chatting with.

25 de maio de 2026
Avaliação não solicitada
logotipo da Hammond Cars

Resposta da Hammond Cars

Thank you so much for taking the time to leave such a thoughtful review. We completely understand how daunting visiting dealerships can feel, so it’s fantastic to hear that both you and your mum felt comfortable, supported and welcomed throughout your visit with us.

Providing a relaxed, pressure-free environment is exactly what we aim for, and we’re delighted the team helped make your experience stress free from start to finish. It’s great to hear the little touches, like moving a vehicle to make access easier and giving you plenty of time to browse at your own pace, made a difference.

We also appreciate your honest feedback regarding the QR code pricing system, and we’re pleased you found it useful once you had the chance to use it.

Thank you again for choosing Hammonds. We hope you’re enjoying your new car and we’ll be sure to share your lovely comments with the team.

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