The website was easy to navigate. Ordering very simple. Prompt service of delivery. Excellent quality products. Thankyou very much for your awesome service.
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Veja o que dizem as avaliações
Have ruined my mother's Mother's Day! Ordered on Wed and was able select delivery as the Friday before. Checked con note today - the delivery date- only to see that its not even in the same state yet... Ver mais
A empresa respondeu
Only leaves the delivery now to take place without fault and it is the perfect experience. Talk about putting in your thumb and pulling out a plumb, I don't need any other gift hamper service, their... Ver mais
Affordable prices + (they also had discount codes for Valentine’s Day which was good. ) Good variety of products and loved the packaging. Delivery arrived early in the morning just in time for Vale... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Hampers with Bite is a professional gift hamper service, specialising in gifts for all corporate, Christmas, and personal requirements. We are very proud of our products and service, and always welcome feedback.
Informações de contato
55 Victoria St, 3065, Fitzroy, Austrália
- 1300795802
- customerservice@hamperswithbite.com.au
- hamperswithbite.com.au
3,7
Bom
3 mil avaliações
Não respondeu a avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
AVOID
Hamper never delivered, Australian Post said they tried to deliver twice - complete lie. Then told my son (the recipient) that he would have to collect it from a distant pick up point but never sent him the details. Hampers with Bite, finally gave me a partial refund but withheld the $25 delivery charge. Why? This wasn't my fault, why should I pay for that? My first experience of dealing with an Australian company from the UK to send gifts to my son who has recently moved to Sydney. Has put me off doing anything again.
Terrible dishonest courier services and awful and unfair customer service.
AVOID - you have other choices to order from
21 de dezembro de 2023
Avaliação não solicitada
Only after your money - dont deliver on promise
Hi, For weeks now I have been asking for someone (manager) from your business to contact me to discuss how you failed to deliver on promise for the hampers we ordered to be delivered at Xmas. You followed up with us nearly every day (bordering on harassment) until we placed the order... We ordered hundreds of hampers and now that there is a problem, you dont seem to have anyone available to get back to me. Thats a shame - you cant say i tried... so now I will share my dissatisfaction with you, so future potential customers can choose to use a better company than yours. DO NOT USE HAMPERS WITH BITE!!!
6 de dezembro de 2023
Avaliação não solicitada
Not good enough.
I, am as honest as the day is long however I am amazed at how you are not. I ordered and paid for, on 7th Dec, Item No 100629096. This in, good faith, to be delivered to Helen and Jayne Brown in West Leederville, WA, I even spoke to one of your reps on Thursday afternoon 28th. and he assured me that he had it in control and that it would be delivered that very same day This, of course, never happened. Trying, without success, to ring you with regard to this matter today 29th.but you are all obviously away from the office. Well Hampers with Bite I'm not away from mine. You will get back to me or I will most definitely and will, with Authority,
get back to you. Terence Johnson.
7 de dezembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Hi Terrence. We appreciate you taking the time to let us know about this unfavorable experience with your most recent purchase. These kinds of details are extremely significant to us since they let us know what needs to be improved for the next time.
I would also like to express my deepest regret for the delay in responding to you. A number of unforeseen problems caused the delay, eventually putting our crew beyond their normal capacity.
Although we take great satisfaction in providing exceptional customer service, it is evident that we fell short this Christmas season. We would be happy to have the chance to provide you with the experience you deserve, so please give us another chance.
Once again, we are extremely sorry for the inconvenience and disappointment caused.
Kind regards,
Ghela
Half our hampers didn't get delivered
Half our hampers didn't get delivered. Trying to chase it up on the phone and no answer, like they pulled the phone plug. We spend thousands with this company for staff and corporate partners.
18 de dezembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Hello Daniel, Thank you for your honest review. We're sorry to hear about the issue you faced with your recent order.
Your satisfaction is important to us and we apologize for any inconvenience caused.
We definitely want to investigate this further and would love the opportunity to make this right. So I am able to look into this, are you able to comment your order number? alternatively, please send an email to customerservice@hamperswithbite.com.au
We look forward to hearing from you.
Warm regards,
Ghela
No Hamper - unresolved
I don’t know if the hampers are any good, but the customer service is atrocious. I ordered a hamper more than a week ago, and have tried to contact in several ways, but nobody has replied to my many messages. I just want to know when it will be delivered.
15 de dezembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Dear Beverley,
We sincerely apologize for the lack of communication and any inconvenience caused. The holiday season has brought an overwhelming response, and we regret falling short in promptly attending to your inquiries.
We understand the importance of your order and are actively working to address the backlog of messages. We genuinely appreciate your patience during this busy time. Could you please email us again here customerservice@hamperswithbite.com.au with your order details? We are committed to rectifying the issue and ensuring a swift resolution.
Once again, our apologies for any frustration caused. We value your business and look forward to assisting you promptly.
Warm regards,
HWB
Lost Hamper - unresolved
The sender of our hamper had our old business address Hampers with Bites called because there was a failed delivery and asked for the correct address. We provided this and they said they would redirect and redeliver the next day. It was delivered to the wrong address again and given to someone? We have not been able to resolve this after many days of frustration.
8 de dezembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Hello Alison,
Thank you for honest review. We're sorry to hear about the issue you faced with your hamper. Your satisfaction is important to us and we apologize for any inconvenience caused. We definitely want to investigate this further and would love the opportunity to make this right. So I am able to look into this, are you able to comment your order or consignment number? alternatively, please send an email to customerservice@hamperswithbite.com.au
We look forward to hearing from you.
Warm regards,
Ghela
Extremely poor customer service.
I ordered 7 hampers on the 4 November and requested they be delivered on the 17 November '23. My order was confirmed and payment taken. I then heard nothing from the company. I therefore, contacted them on the 20 November to confirm delivery had been made. I received a reply email informing me that generic messages had to be used on the personalised cards that accompanied the hampers. I then wrote back asking if this meant my hampers had not been delivered as requested? I received no response from the company. I did receive tracking advice from the delivery company. The hampers were eventually received by the recipients on the 23 November. I received no apology from the company. Very, very poor customer service!
23 de novembro de 2023
Avaliação não solicitada
Ordered a hamper that was delivered…
Ordered a hamper that was delivered overnight. Beautifully presented and packed, the gift card was a nice touch also. Recipient was in love with it :)
21 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Hello Tracey,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that the hamper you ordered was not only delivered promptly but also met your expectations in terms of presentation and packaging.
It's wonderful to know that the recipient loved the hamper. We strive to create memorable and delightful experiences for our customers and their loved ones, and your feedback reinforces that we are on the right track.
All the best,
HWB team
Easy way to select a useful and well…
Easy way to select a useful and well presented gift for all of the family at Christmas
17 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Choosing the perfect Christmas gifts for the whole family is a breeze with our curated collection! From personalized items to festive bundles, we've got something for everyone. Thanks for the positive review, and we can't wait to help make your holiday season extra special!
My father loved the hamper for his…
My father loved the hamper for his birthday. Said it made his day. Thanks
10 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Hello Cherie,
We're thrilled to hear that your father loved the hamper and that it made his birthday special! It warms our hearts to know that our gift could bring joy to such a special occasion. Thank you for choosing us, and we hope to have the pleasure of serving you again in the future.
Best regards,
HWB team
Amazing product
Amazing product. I chose this company due to quality, selection and competitive pricing. Recipient of hamper was ecstatic! Looked wonderful in pics I was shown. Excellent customer service, Rhiannon went over and above to get the hamper sent on time. Also, the altruistic meal donation offer is a very nice touch in this economic environment. Thank you! I’ll be purchasing all my hampers from these guys from now on!
15 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Thank you so much for your thoughtful and positive review! Your kind words mean a lot to us, and we're thrilled to hear that you had a positive experience. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to let us know. We truly appreciate your support!
Terrific customer service
Terrific customer service, delivery on time and great experience overall
16 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
We really appreciate your favorable and insightful review. We are happy to hear that you had a great experience. Please don't hesitate to contact us if there is anything further we can do to assist you or if you have any other comments. We sincerely appreciate your help!
Very impressed by the range of hampers…
Very impressed by the range of hampers and the quality. These hampers are far better than any of the ones found and sold like KMART, BW etc. Cheap enough delivery as well, couldn’t be happier.
16 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
We greatly appreciate your positive and insightful feedback. We are delighted to hear that you had a positive experience. Please contact us if there is anything further we can do to help you or if you have any other comments. We truly appreciate your review!
Love this company lots of products to…
Love this company lots of products to choose from and great quality! Keep up the great work x
15 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Thank you so much for your kind words and support! We're delighted to hear that you love our products and appreciate the quality. Customer satisfaction is our top priority, and your encouragement fuels our commitment to delivering the best. We value your feedback and look forward to continuing to provide you with excellent products and service. Thanks again for being a part of our community! 💙🌟
Great range, great value, great service
Hampers with bite have an amazing range to choose from and are really well priced, I ordered the day before and the hamper was delivered on time and my friend really loved it. Will definitely order again
14 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Hi Alison,
We're thrilled to hear that your friend loved the hamper! 🎉 Thank you so much for your kind words and for choosing Hampers with Bite. We're glad we could make the delivery on time for you.
Looking forward to serving you in the future!
Best regards,
HWB Team
Will definately use again
Great range, great prices and love the concept of donating a meal
10 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Hi Kate,
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our range and prices. We appreciate your support for our concept of donating a meal.
We look forward to serving you again in the future.
Best regards,
Crystal
Price is affordable packaging was…
Price is affordable packaging was beautiful and the quality and delivery was on point and super fast
11 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Hello Ella,
We're thrilled to hear that you had such a positive experience with our product! Thank you for taking the time to share your feedback. We take pride in offering affordable prices without compromising on quality, and it's fantastic to know that you found the packaging beautiful and that the product's quality met your expectations.
Our team works hard to ensure timely deliveries, and we're glad to hear that your order arrived promptly.
All the best,
HWB team
Great hamper
Great hamper, that was easy to order and delivered quickly. Would order again
9 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Hello,
We are absolutely thrilled to read your positive review of our service and product quality. Thank you for taking the time to share your experience with us.
Your feedback means the world to us, and we're delighted that you found our online platform easy to navigate and order from. Additionally, we're equally pleased to learn that you're satisfied with the quality of the hamper.
Once again, thank you for choosing Hampers with Bite! We look forward to serving you again in the future.
All the best,
HWB team
Gifts That Truly Bite: Hampers with a Delicious Difference"
Hampers with Bite offers amazing hampers, and I adore their virtual video card feature! Perfect for gifting with a personal touch.
Will definitely be using them again and again! 10/10 for service and value for money! Cazz
6 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Hi Cazz,
Thank you so much for your kind words and feedback! Providing a personal touch to your gifts is important to us, and we're thrilled that you had a great experience with our service.
We look forward to serving you again and again, and if you ever have any special requests or need assistance with anything in the future, please don't hesitate to reach out. We're here to make your gifting experience exceptional.
All the best,
HWB team
I loved the idea of Hampers with Bite
I loved the idea of Hampers with Bite, purchase includes donation. The items are nicely packed + gift card with Message is included. Great idea for surprises to your loved ones.
6 de novembro de 2023
Avaliação não solicitada
Resposta da Hampers With Bite
Hello,
Thanks for sharing your positive experience and I'm glad that you appreciate our hampers. The combination of a thoughtful gift with a donation included is a wonderful way to make your gift-giving even more meaningful. The fact that the items are nicely packed and come with a personalized gift card message adds that extra special touch to your surprise for your loved ones.
All the best,
HWB team
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