Handelsbanken plc (UK) Avaliações 

A shocking bank that have no respect or decency , I have been a customer for a number of years and in the last 5 the bank have been shocking . I have repayed all my borrowings and am off .
They nothing better that loansharks

Handelsbanken Nederland

1) When Handelsbanken entered the Dutch market and wanted to gain market share they approached the market very aggresive. I arranged a mortgage in 2011 with floating interest, based on 3 months Euribor. When the 3 M Euribor became negative I received an e-mail: Our systems can't work with negative interest rates so we put a floor at 0%. I replied: May be it's time to contact your software supplier; when the interest is 9% I am also not allowed to write to you my excel column in my spreadsheet can only handle one digit before the comma.
An house owner who choose for floating rate interest is not expecting an interest rise.

2) I had to hand over yearly to Handelsbanken my Tax Declaration, very uncommon in the Netherlands.

3) When I got seperated from my partner and the Bank looked again at my financial position (although my income from fixed contract work was sufficient enough to pay it alone) they said you can easily reduce the principal. I said that's correct. But if you don't mind I prefer to manage my assets myself in stead of you forcing me to reduce the Loan (which was not interesting for them anymore given the low margin on the interest rate)

So as soon as possible I returned to one of the major Dutch Banks with full satisfaction (not only for the primary conditions)

I have been with hb for a few years. Save for corporate finance of which I could have much cheaper and easier, I chose hb.
They are not dynamic and the turnover of staff is a common thread.
I have been asked by my private client manager, what have I been drawing out a couple of hundred pounds a week or so. She wanted me to tell her what I am spending it on and how long will it last.
I've never been so insulted by a bank in my life. They are all talk. If you ain't borrowing at a high price and low gearing. They don't look after your interests.
Ive watched them slowly go down hill and I would advise you to go to a big Bank. They have no clearing status, so corporate cards are issued by NatWest. They took my charge card away because I never used it. I use Amex platinum. I get everything from them. Shame that they are just full of talk and ancient banking apps. The only good thing is that you can get through to the branch, but not sure what you need to do that for unless you have corporate dealings. Im still waiting for IHT advice. Ive lost one year of gift allowance. Every other person I know that used them have left. I can only speak for one branch. But looking at the rating, I'm not alone in my opinion.

I left Santander after shoddy service. I was reluctant to use another U.K. bank as they have similar business models. Read a review about Handelsbanken and what a Joy.

I bank with the Tunbridge Wells branch. Nigel is the manager and what a manager he is.The whole team are so helpful. Cancel your generic bank account where you ring a call centre and get to speak to a person who knows you and can help you.

As it is required to have a Finnish Banking Account to identify online to be able to live in Finland, I tried to call Handelsbanken, as a banking account can't be opened online as a foreigner… after waiting for over 1h 15minutes and getting through (while calling the English number) to get to speak with someone that only speaks Finnish and putting me back in the waiting line. So I decided to hang up and try to open a bank account at another bank that has at least customer support.

Urdåligt bemötande
Ett par som är från Tyskland men bor permanent i Sverige ,hon har ett konto i Handelsbanken ,men han vill öppna ett konto ,de åker till Vimmerby Handelsbanken men blir mer eller mindre avsnästa ,det behöver bli bokat via telefon eller över nätet, det kan kan dom inte hjälpa till med dessutom ,kan det inte bli gjort närmaste månaden . Åker 5 mil hem igen . Provar nästa dag i över 4 timmar innan dom kommer fram på telefon . Samma snäsiga svar igen fyll i en blankett på nätet ingen tid förrän tidigast om en månad .
Hon ber mig om hjälp eftersom jag är svensk ,ringer upp Handelsbanken igen även jag får samma avvisande svar ej tidigare än om en månad ,som allra tidigast.
Ringer upp Sparbanken i Virserum och får tala med en trevlig kvinna och får bokat en tid nästa dag halv tio på morgonen . Frun byter bank och har numer Sparbanken och även mannen får ett bankkonto och bank id . Tack för vänligheten och hjälpsamheten i Virserum.
Vad det gäller Handelsbanken har do tappar en gammal kund och en ny kund.

While there is no such thing as the perfect bank, Handelsbanken pitch their business as being great at customer service.
While its nice to be able to pick up the phone and great through to the local branch straight away, it costs a lot in monthly fees and their lack of useful tech is very frustrating.
After 6 years we are moving - they just don't offer products that we need. Add to that their incredibly slow response times and high relationship manger 'churn' we are moving back to a big bank.

Har aldrig varit missnöjd med Handelsbanken!

Enkel app att använda, och i nätbanken kan jag också enkelt boka möte på banken med specifik person, eller skicka ett allmänt mail.

Har äntligen tagit tag i sparande och pensionssparande och fick superbra och proffsig hjälp med detta!

Handelsbanken känns som en trygg bank :)

Some good some bad.

The good things are the customer service and decision making in branch. Just like banks used to be 25 years ago.

The bad stuff relates to their technology. Their debit and credit cards don’t work with Apple Pay! And their mobile app is pretty bad functionality, for example you can’t set up payees on your phone you have to log in to your online account and set them up manually first. Compared to the NatWest App Handelsbanken App it’s rubbish.

Jag mailade dem om att öppna företagskonto. De svarade. Jag mailade igen med frågor. Inget svar. Jag väntade i ett par veckor innan jag skrev igen och undrade vad som hände. Inget svar. Detta var nu ett par månader sedan.

Apathetic service, atrocious online/mobile banking. On the whole a bank that seems to care very little about its customers.

Just a quick shout out for the team at Handelsbanken Colchester; professional, efficient, friendly.

How banking should be done!

I have banked with Handelsbanken (Rugby, UK) for about 7 years and have nothing but a positive experience. First went with them because I needed to buy a house new without having sold my existing house. HB were happy to offer a mortgage secured over both properties at standard mortgage rates, rather than a much more expensive bridging loan, and then let me pay off a big chunk of it when the first house was sold. Couldn't find a UK high street bank which would do this.

I live in Sweden and have used Handelsbanken for 11 years as a "regular" account holder.

In those 11 years, I've only used customer service once or twice, and each time has been unacceptable (in English or Swedish).

Most recently, they've taken more than 6 weeks to respond to an enquiry that they promise to give a response to within 24 hours.

They give zero interest on my reasonably substantial savings, the web app is badly laid out and disorganised, the mobile app lacks expected functionality, the current account cards are expensive with very few benefits. They have done nothing to make me think I should stay with them; the opposite, in fact.

I recommend to avoid them, regardless of country.

I have just called a local branch to open an account for my newly registered company and I have been told they only deal with businesses that have been active for a minimum of three years.

Fick precis reda på att min rörliga ränta är flera 100% dyrare än den bundna. Ingen som har sagt något om detta. Men är man en dag försenad med en betalning ringer de och stressa en. Vilken dålig bank. Ingen medmänsklighet. Ska bara suga ut så mycket pengar det går

Having been with Handelsbanken for 5 years I was initially happy with the service and my original account manager. Latest account manager has just gone on maternity leave and the first job of her replacement has been to send me a very curt letter saying that from now on I will be charged a monthly fee of £15 to operate my current account. No explanation. Just words to the effect that if I don’t like it then I know what I can do. The kind of treatment you would expect from one of the big banks. Not in line with the Handelsbanken ethos of old fashioned banking.
Anyway, I can take a hint. The current account switch system means that moving on should be easy.
Avoid.

Handelsbanken in Sweden is just a shame in all aspects, I personally never seen this anywhere else.

Instead of helping their customers having problems with their service (I was their customer since 10 years!), it's like they do everything they can to not help. They have 0 empathy and common sense, and don't even try to find a solution (even when a few other options are possible in very special cases and especially when it's their initial mistake).

While lot of their branches are extremely stupid in that way, don't expect their complaints department to do anything for you either. Either they defend the branch (after many reminders since it takes them minimum one or two weeks to answer), either they don't even answer... Highly professional, huh?

If you're stuck abroad and don't have a way to connect online, you're screwed.
It then took me 2 months (!) and dozens of e-mails especially, to finally have "access" to my account and get my money just because I wasn't in Sweden, and they didn't provide me a way to identify other than visiting a branch!
Worse, I was stuck because of their initial mistake: my bankID card (to connect online) expired but I never received the replacement one they allegedly sent... And guess what? They didn't want to send a new one because it was too sensitive stuff. Funny since they don't even send that "precious" item as a registered letter! How ridiculous is that?

So in the end they were asking me to travel from my country to Sweden just to identify at a branch, and during a pandemic... And the only branch of HB in my country was 500km away...
I offered a video call and to send as many proofs of my identity as they wanted, but it was also not good enough for them! Can you believe that?
Ah, and they also didn't want to send me the basic forms for bank transfer and closing of an account. Can you believe that too? And there was no valid reason to not do it since 2 other branches (not mine) did it...
So instead of helping, they rather do their best to make customers life miserable. Never seen a business run in a less serious manner! In many companies those people would be fired instantly.

I finally found a solution MYSELF, identifying at a Swedish embassy in my country, still 60km away.
Even if my branch first refused that option as well! Another branch I was dealing with quickly accepted, but "my" branch had to ask their lawyer for that, as soon as I threaten them to go to the court...

But wait, story is not over!
Not only that bank has no care for their customers and is full of incompetent people, they are also dishonest!

While I asked and SIGNED their form for a bank transfer in Swedish Kronor (currency of my account) to close it, because I wanted the recipient bank of my country to make the conversion, Handelsbanken did the conversion in Euros themselves without even asking me!
Of course it was more interesting for them since they then used their own exchange rate and then took a "commission" in the process!
Proceeding an operation in a different way than how it was signed by the customer is illegal, isn't it?
The funny thing with Handelsbanken is that they are insanely strict with their customers, but absolutely not with themselves!

They could have at least reimbursed me the difference I was asking to close the story (about 120 euro), but the person who proceeded didn't see the issue, for her it was normal just because she had that recommendation... And even their complaint department prefers to bury their head in the sand in front of a such "mistake".

I probably forget other of their jokes from that whole story, but as a bottom line, if necessary after having read such a terrible story:
Never go to Handelsbanken, a bank living in ancient times, and don't even consider leaving them your money, stay away from those robots and robbers!!!

We have banked with them for about three years now since we moved from a major high street name because they would not offer us a second mortgage. We have found them to be personal, careful, helpful and responsive. It is true that they are not a "walk in and open an account" type bank, you have to fit them as well as them fitting you and I suspect you have to be worth them having you as a client. You also have to be someone who can do all of their banking electronically and not need to make frequent visits to a local branch. We are delighted with their service and wish we had moved to them many years ago.

Inconsistent
I called to ask if Svenska Handelsbanken AB would allow me a level of autonomy to deal with my own affairs without oversight from censorious bankers, and after 14minutes on the pone with the head of corporate banking (in a West Country town) I was told the call would be terminated. Clearly the bank didn't like having awkward questions asked that showed the inconsistency of the banks' argument to be "like a bank from pre-1990 centralised banking" where the local branches have autonomy, and are able to offer amore personalised service with fewer customers. Evidently this is not the case, and overreach and meddling is the handle of Svenska Handelsbanken AB.
Why banks feel they have the right to interfere with the way we manage our own affairs is something we need a vigorous debate about.