Handy Rubbish Avaliações 

188
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Prices are a con. I had one item very clear pics obvious wooden dress table, gave measurements etc. got charged an extra £50 “recycling fee” when arrived, wish I’d read the reviews seems like their... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely fabulous. Two fantastic guys turned up early and were polite and professional. They cleared all my garden rubbish and despite being £20 more than quoted I was happy as there were 6 chairs a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We paid more than we hoped as we'd forgotten how packed our garage had become but Yordan and David were excellent at advising and guiding us about the items we planned to retain and those we wanted th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

My partner was quoted £90.00 for a sofa removal from Acton in London. Ended up paying £150.00!!! Numerous calls had to be done, as miscommunication between driver and head office. Still got no invoice... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Coleta de Lixo
  2. Serviço de remoção e limpeza residencial

Informação fornecida por fontes externas variadas

If you have ever wondered about the best ways of clearing rubbish in your office or freeing up more space in your home, then Handy Rubbish is the rubbish removals company in London that offers the perfect service for you. If you have ever worried about getting rid of a certain piece of furniture or how to dispose of garden waste, then we are the company you need to call. We specialise in providing the very best in waste removal for every possible situation. No matter what it is that you need cleared, our rubbish removal company is here to make sure that you get exactly what you need. But if you are worried or concerned about the best possible way to go about junk removal and rubbish clearance, we can assure you get the right solution for your unwanted possessions.


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

188 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

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2,7

Todas as avaliações

(188)

53 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Avoid this company at all costs

Avoid this company at all costs! Very unprofessional rubbish collector. They stole my brand new travel suitcase and refused to return despite me calling them just 2 minutes after they left my property.

30 de maio de 2025
Avaliação não solicitada
logotipo da Handy Rubbish

Resposta da Handy Rubbish

Dear John Anionwu,

We’re extremely sorry to read this and take your allegation very seriously. Removing any item that isn’t agreed for collection is unacceptable and against our policies.
Please DM your booking reference, job postcode/date/time, and a brief description of the suitcase (colour/brand/size; photo or proof of purchase if available). We’ll begin an urgent incident review with the crew and operations team, including vehicle and depot checks and a review of call records around the time you phoned. If the item was taken in error, we’ll arrange its immediate return; if not located, we’ll advise next steps under our incident procedure.
Thank you for flagging this — we’re reinforcing on-site checks and item confirmation before loading to prevent this from happening.

The Handy Rubbish Team

Avaliado com 5 de um total de 5 estrelas

Easy to make booking via website.

Easy to make booking via website.
Good communication. Collection team were polite, friendly and arrived on time.

30 de maio de 2025
Avaliação não solicitada
logotipo da Handy Rubbish

Resposta da Handy Rubbish

Dear Truthandnothingbutthetruth,

Thank you for the great feedback! We’re glad the online booking was easy, communication was clear, and the collection team arrived on time and were polite and friendly. That’s exactly the experience we aim for from first click to final sweep-up. If you need another collection—cardboard, bulky items, garden waste or a full clear-out—we’ll be happy to help again.

The Handy Rubbish Team

Avaliado com 5 de um total de 5 estrelas

An absolutely fantastic service!

An absolutely fantastic service!
I called them on a Sunday for a last-minute urgent job, and everything,from booking to pick-up, was arranged within the hour. They were polite, respectful, and professional. Highly recommended.

18 de maio de 2025
Avaliação não solicitada
logotipo da Handy Rubbish

Resposta da Handy Rubbish

Dear Brenda Laguna,

Thank you for the fantastic review! We’re delighted we could help with a last-minute Sunday job and get everything arranged within the hour—from booking to pickup. It’s great to hear the crew were polite, respectful, and professional throughout. We’ll pass your praise on to the team. If you ever need another collection, feel free to request a similar time window (or the same crew) and we’ll do our best to arrange it.

The Handy Rubbish Team

Avaliado com 1 de um total de 5 estrelas

This company is a complete scam

This company is a complete scam. They quote you a low price at first and then massively increase it once they turn up. They also left a lot of damage to the property - probably deliberately

7 de março de 2025
Avaliação não solicitada
logotipo da Handy Rubbish

Resposta da Handy Rubbish

Dear Richard,

We’re sorry to read this and take your feedback seriously. For rubbish removals, photo-based quotes are guide estimates and the final price is confirmed on site once the team sees the actual volume/weight, access and any local charges; however, that should be explained clearly in advance and never feel like pressure.
We also treat any report of property damage with utmost seriousness. Please DM your booking reference and job postcode/date, along with any photos of the damage (and where it occurred), so we can locate the file, review the visit and on-site conduct, and respond appropriately.
We’ve recently refreshed part of our customer support team and are enforcing strict standards on transparent on-arrival price confirmation, respectful communication, and completion/condition checks before leaving a property.

The Handy Rubbish Team

Avaliado com 1 de um total de 5 estrelas

I couldn't be more disappointed with a…

I couldn't be more disappointed with a company I have dealt with here in the UK. This has been a bad experience and I would not work with this company again in the future.

27 de abril de 2025
Avaliação não solicitada
logotipo da Handy Rubbish

Resposta da Handy Rubbish

Dear Daniela,

We’re sorry to read this and that our service left you disappointed — that’s not the standard we set. We’d like to review what happened and take this back with the team.
If you’re comfortable, please DM your booking reference (or a brief detail we can use to locate the job, e.g. postcode/date or Waste Transfer Note number). No personal details need to be shared publicly. We’ll look into the timeline, communication and on-site conduct and feed back.
In parallel, we’re reinforcing clearer on-arrival price confirmation, on-site conduct, and completion checks across our rubbish removal teams to prevent a repeat of such cases! Apology one more time for your experience!

The Handy Rubbish Team

Avaliado com 1 de um total de 5 estrelas

WARNING THE WORST COMPANY EVER

WARNING THE WORST COMPANY EVER : (
I am absolutely disgusted with Handy Rubbish. I am extremely stressed and will be taking them to court. they asked for me to pay £500 deposit upfront for rubbish collection and I agreed, however when I checked my bank account they took the whole amount of £1150 before the job had even started. They then failed to turn up to collect the rubbish and I have been waiting 13 days for the items to be collected. I was shocked when the advisor on the phone John told me that he was based in the call centre in the Philippines and the owners are based in Poland and there is no physical presence in the UK. Had I known this at the start I would have not instructed Handy Rubbish. I called another company called London Waste Removal and the guys came to my property within 2 hours and removed all of the rubbish. I spoke to the director Neil and he was very understanding regarding my situation. I would highly recommend using his company for rubbish removal - 02071013418

8 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Did not show up? No phone call or cancellation?

I received an awful service. Called & made a next day appointment for a removal of a large item. I received a callback and a confirmation email of the appointment. Made sure on the morning that everything was set up for an easy process. The Handy Removers never showed up, didn’t call or anything. I can see from other reviews that I am not the only one who’s been ignored but at least they didn’t show up & double the price or cause any issues. Will not be using this business again as they’re obviously inadequate to run an actual business!

11 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Communication was excellent with the office staff

Communication was excellent with the team, they were responsive, professional and contacted us when they promised. The price of the job did go up on the day, but it was completely understandable as there was so much to clear from the house. The very best thing about the experience was the two guys who did the removal. Yordan Dichev and his colleague were just GREAT, they cleared the house so quickly, took two loads and they left the house in absolutely IMMACULATE condition. Considering the house had been occupied for over 60 years they left it so clean. We were so impressed. Thank you from Kate & Neal xx

7 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Streamlined and cost effective rubbish removal (boxes and packaging)

The online booking was very quick and streamlined. While they said it can up to 24 hours, they got back to me within an hour or so. Following my booking I was sent a confirmation e-mail and the office person I worked with also followed up with me on the day of my rubbish pickup letting me know when the pick up people will be arriving.

The two guys that did my rubbish pickup showed up on time and did a quick assessment of my pick up and provided me a finalized quote.

They then got to work and quickly picked up all of the rubbish (boxes, packaging, and some wood) and cleared the area.

The whole process from booking the pickup to having it done within a few days was very easy.

9 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely useless

Absolutely useless. Submitted pictures online and was called quickly by Sherwin who said £250. He said can he come and look, I said sure or I can send videos or pictures. He then said "it's ok I can actually see clearly from the pictures". He said he would come Wednesday between 9-11am. That time came and went - nothing. We chased, they said the price is only an estimate and they will decide a final price and come back to us for 1pm attendance. 1pm came and went, we called - they said the price is now £370. I can hire a bloody skip for that price! Horrible service, Horrible communication - would not recommend.

19 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never turned up - not worth the hassle

Terrible service. We booked a job for 12.30pm, several weeks in advance and confirmed during the week that the job was still happening. 12.30 came and went and when I called they said the team were caught up on another job and unable to get there until 2pm. Then we get to 2pm and they call me to say that their van is full and they can't come to us at all. Unacceptable behaviour when you have booked an appointment and they shouldn't have booked in another job ahead of ours if they knew their van would be too full to use. The guy on the phone was incredibly unhelpful and just kept saying sorry but they can only come tomorrow, which is not at all useful when clearing a garage on a day deadline. I had to book another company last minute at higher cost so please avoid using this company at all costs. Not worth the hassle

16 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

3 bed house clearance over 3 floors.

3 bed house clearance over 3 floors.
Very good communication on email and phone.
Excellent portal to load photos and instructions so they know what they are collecting.
Guys called to advise arrival time and were on time. Cleared everything out and were quick, clean, polite and really good.
Arranged payment before they left and was very pleased with the service.
Price was the same as quoted and no issues.
Great service.

13 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor

My experience was not good. Driver arrived over 90 minutes late. By this time it was raining and the matress was getting wet. After discussion, we realized there was no room in the van for my rubbish despite sending photos and receiving a quote. Pick up was rearranged for the next morning. As I live 1 hour's drive away, I was not pleased. I was told that the agreed price was not guaranteed, and it would now cost between £300 and £400!!! We had agreed £156. I told them to forget it. We think it's a call centre based abroad despite English names. Poor driver, who didn't speak English, was embarassed. All discussions were made on driver's phone. I've now chosen a local company.

21 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Suggest do not use this company

Suggest do not use this company. I had the same experience as others. Although had firmly agreed on quote and added nothing to the list, price was nearly twice as much after the men arrived. The men were polite but their office put the price up. I would not budge on the price and after an hour negotiating they left, not having done the job. Very deceptive operation.

28 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Arranged to meet at 11.30 - NO SHOW

Arranged to meet at 11.30, they even called the day prior to confirm.
Waited for their arrival - nothing.
I had a call from them at 15.11 to say sorry couldn't do the job that day.
It was picking up 1 x mattress.
No one picks up the phone, very difficult to contact, time wasters.

2 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid.

Avoid if you want to do honest business. Sent a picture was given a quote. This was reneged on at the time of the job. The workmen left a horrendous mess and were argumentative. Would give zero stars if I could.

13 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

KEY POINT IF THERE WAS A ZERO or…

KEY POINT IF THERE WAS A ZERO or NEGATIVE STAR I WOULD HAVE USED HERE!
My wife requested the service of Handy Rubbish and was charged £400. Their expert service end up as a Man, a women (his wife) and a third (A Child) which meant they took their time removing the rubbish the old furniture.
Four weeks later we got a letter from the council demanding we attend their office as the rubbish and furniture were dumped at the roadside. Made a complaint to the company no action were taken and we ended up with a fine from the council!

So if you want more problems, they are the best to give you more! Definitely will not be using them ever again and have provided their details to the investigation team as well.

28 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not trust them.first they keep…AVOID

Do not trust them.first they keep delaying collection,
second, priced increased extra £160 when they arrived to collect,even though that i have said the number of bags when booking,i had less bags when collection guys arrived. They asked me £320 instead of £140 as agreed while booking. Awaful service not trustworthy.Avoid this company
And the last,collection guys were rude,they do not have any skills to talk with customers.

13 de outubro de 2024
Avaliação não solicitada

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