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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Carl Garden was here today and explained all the benefits of which many I wasnt aware of and also helped me through a claim process.

Avaliado com 5 de um total de 5 estrelas

Scott and Chloe were great at PB very friendly and informative, not the usual pushy sales pitch. Would always welcome Personnel group at PB

Avaliado com 5 de um total de 5 estrelas

I signed up with Lorna on 8.4.26 and honestly feel that I was given great information and she was able to answer all the questions I had asked. Both Lorna and Scott was friendly and a pleasure to spea... Ver mais

Avaliado com 1 de um total de 5 estrelas

Created a £132 e-voucher for the National Trust for an annual joint membership, transpired that it can't be used in Scotland. Why as someone who lives in Scotland and works for ScotRail is being targ... Ver mais

A empresa respondeu


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

158 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I signed up with Lorna on 8.4.26 and…

I signed up with Lorna on 8.4.26 and honestly feel that I was given great information and she was able to answer all the questions I had asked. Both Lorna and Scott was friendly and a pleasure to speak with :)

8 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible App each time I try to…

Terrible App each time I try to purchase Vouchers it keeps saying they can't process it because of billing address error this is nonsense details is all the same

21 de janeiro de 2026
Avaliação não solicitada
logotipo da Hapi

Resposta de Hapi

Hi Mark,

Thank you for taking the time to leave us a Trust Pilot review, and we're really sorry to hear that you've had issues with purchasing vouchers through our app.

To discuss this further and so we can get more information relating to your query and help you get this resolved as soon as possible, our customer support team is always here to help — please feel free to get in touch directly through webchat or via telephone on 01908 605 000.

Kind regards,

Customer Relations Team

Avaliado com 1 de um total de 5 estrelas

I accidentally purchased the wrong gift…

I accidentally purchased the wrong gift voucher (Nandos instead of Tesco) and immediately requested cancellation/refund - Nandos terms and conditions allow refunds if voucher is unused. Hapi benefits agreed they would refund and ‘raised a ticket on my account’ as I am gluten free and live 100 miles away from Nandos, they said once Nandos confirmed to them it was cancelled I would get a refund processed. I then requested Nandos to cancel for refund which they did. When I contacted Hapi benefits again they said they were still awaiting confirmation from Nandos, so I went back to Nandos who told me they have had no contact from Hapi benefits at all requesting this. I then asked for a data request from Hapi benefits and to chase up my refund, as I did not believe they ever sent an email to Nandos. To this day - they have never sent my data request which is now reported to ICO, nor have they refunded me (I have had no voucher and no promised refund for my purchase for over a month). My bank is now investigating for a chargeback.

I have used this company for years as a loyal regular customer, so it’s very disappointing to be misled and chasing what they owe me for so long.

9 de dezembro de 2025
Avaliação não solicitada
logotipo da Hapi

Resposta de Hapi

Hi Ema,

Thank you for taking the time to complete a review, and we are really sorry to hear the experience you have had regarding your Nando's voucher.

I can see that this was requested by our hapi team in December following your request, but last week received notification that Nando's are unfortunately unable to provide a refund for the purchase due to their terms and conditions. Our complaints team are reviewing your request further and contact you once we have an outcome or resolution.

Kind regards,

Customer Relations Team

Avaliado com 5 de um total de 5 estrelas

Patricia my helper was a Billiat…

Patricia my helper was a Billiat example to any body thinking of becoming one she was 100% brilliant in her job and should be an example by the way she works to others cannot praise her enough worked way beyond her working hours and I wasn't rushed in any way just a brilliant example Thanks a million Pat

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Hapi app is worthless

I bought an £85 voucher for Sainsbury's while I was at the till. I was charged, but I didn't receive any voucher. Is the second time this happens to me. I am never going to use the everyday discounts again. Not worth the stress and the time. The worst app ever.

14 de dezembro de 2025
Avaliação não solicitada
logotipo da Hapi

Resposta de Hapi

Hi Cristian,

Thank you for taking the time to leave a review, and we're really sorry to hear about your experience when purchasing your Sainsbury's voucher.

If you haven't received the voucher, it may be because the transaction didn't go through successfully, and the amount is pending with your bank and due to be released. To discuss this further and so we can get more information relating to your query, our customer support team is always here to help — please feel free to get in touch directly through webchat or via telephone on 01908 605 000.

Avaliado com 5 de um total de 5 estrelas

Ben Althrope visited our site today

Ben Althrope visited our site today. He was happy and helpful. Very informative and knowledgeable with products. Helped me switch my policy to adapt to my needs. Very happy with service

11 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

So called Hapi Benefits app

So called Hapi Benefits app, reccommended by company doesnt work at all. opposite of hapi. standing in the store trying to get my discount and it didn't work and staff don't know about it. none of em work

27 de agosto de 2025
Avaliação não solicitada

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