Awful company. Downgraded my policy without my consent, screwing my dog over near the end of her life. I don’t know how these people sleep at night, knowing that they hurt people and their Innocent pe... Ver mais
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Veja o que dizem as avaliações
I am pleasantly surprised at how great Hartsville has been. I've heard plenty of horror stories about pet insurance not paying out. Our experience has been quite opposite. They have covered all exp... Ver mais
it takes for ever to process a claim. they have mine now for two weeks in queue , no update or information
They denied claim for an injury my dog received at end of Jan 2024. They said a previous vet clinic showed a document stating my dog was limping in July 2023. That Vet clinic only has records from S... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Products are underwritten by the United States Fire Insurance Company, produced and administered by C&F Insurance Agency, Inc. (NPN # 3974227), a Crum & Forster company.C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company.
Informações de contato
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I'm very happy after co opayment $ 250…
I'm very happy after co opayment $ 250 00each time I send doctor Bill I resive 90 % of the payment in 3 weeks I m very happy with choise o made thank you
First time in my life the insurance…
First time in my life the insurance actually paid off. I’ve had the insurance for about two months. Boom second month in about $1200 in vet bills and they took care of it. Direct deposit back in my bank account. Paperwork easy to upload. I believe I was paid back within a week and a half.
Online portal keep me updated.
When we We’re looking for pet insurance online there was so many different companies. Different price ranges. And I kind of wondered if I was actually going to get paid when I need to use it.
Very happy customer.
Hartville Pet Insurance is excellent
Hartville Pet Insurance is an excellent company. They are extremely professional and customer service oriented!
Best thing I ever did
Quick and efficient. Took care of all
My dogs needs. Torn ACL not even a question they covered it! 4500.00!
Fast and thorough service
Fast and thorough service, direct deposit makes life very easy.
Quick and simple claims process.
I have really enjoyed this policy so…
I have really enjoyed this policy so far.
Timely processing of claims
Timely processing of claims. Customer service efficient, courteous and understanding.
no opinions
no opinions - been with them for awhile and no complaints
Great fast service
I am extremely satisfied with the…
I am extremely satisfied with the Hartville Pet Insurance! My pup acquired a very rare disease and we never had any issues with this insurance and the payments were pretty quick, which was very helpful. We decided to switch our other dog to this insurance as well! I recommend it to everyone!
Pays fairly on claims
Pays fairly on claims. Excellent communication with policy holders.
We pay a good amount of money into this…
We pay a good amount of money into this every year and don't get reimbursed enough. I will not add another animal to this again.
No issues that come to mind
No issues that come to mind. Customer service folks are professionals that know their business I’m happy after one year of experience with ur company.
I am pleasantly surprised at how great…
I am pleasantly surprised at how great Hartsville has been. I've heard plenty of horror stories about pet insurance not paying out. Our experience has been quite opposite. They have covered all expenses at 90% after our deductible. All claims have been completed easily and in a short amount of time. We are highly satisfied.
Great service
Love the ability to submit claims electronically
We appreciate the fast service
We appreciate the fast service. The claims are easy to submit as well.
Great coverage for our fur baby!
happy 🙂
First claim reimbursement took a little longer than expected. Otherwise, very happy with the services provided, especially the online WhiskerDocs.
My only issue is that it takes awhile…
My only issue is that it takes awhile to get any money back. You have to pay upfront, submit your bill and then wait for it to be reviewed. One time I waited for several weeks. I understand they are busy with lots of claims but when you are out of pocket the money it would be nice to get it back or some of it back depending on coverage within a few days.
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