Harvey Norman United Kingdom - Flagship Store Merry Hill Avaliações 

944
O TrustScore é 4.5 de um total de 5

4,6

Unit A1 - Lower Mall, Merry Hill Shopping Centre, DY5 1QX Brierley Hill, Dudley, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I went into Harvey Norman at the Merry Hill centre, Dudley, looking for a new TV. I had just left Currys, frustrated at their pushy sales staff who tried to sell rather than listen . Harvey Norman wa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Mario and Demi have been really helpful in purchasing a new MacBook, including price matching and support with setting up the laptop and finance options. Offered us a fantastic deal with add ons inclu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Honestly breath of fresh air. The decision to go with heavy norman was made easy due to other bed companies not being up to scratch in my eyes with the service. Brand in merry hill Dudley branch was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Iv brought items from here and iv been very happy with items iv brought But the truth is the staff are the ones what make me return to the shop in MERRY HILL CENTRE Amazing lovely helpful prof... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Departamento
  2. Loja de Roupas de Cama
  3. Loja de computadores e acessórios
  4. Loja de Eletrônicos
  5. Loja de Móveis
  6. Loja de sofás

Escrito pela empresa

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Informações de contato

  • Unit A1 - Lower Mall, Merry Hill Shopping Centre, DY5 1QX, Brierley Hill, Dudley, Reino Unido

  • 0121 630 1590

4,6

Excelente

O TrustScore é 4.5 de um total de 5

944 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,6

Todas as avaliações

(944)

953 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

The delivery men weren't helpful and…

The delivery men weren't helpful and didn't phone 30 minutes before they arrived!

8 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Sue Allsopp ,

We are sorry the delivery team did not meet expectations. We are addressing this feedback. If we can assist you further, please contact our customer support team at customer@support.harveynorman.co.uk

Kind Regards,
Kevin

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service , really helpful
Didn’t feel pressured
Prescious was very knowledgeable

20 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Nina ,

We are so happy to hear you had such a positive experience with us. Thank you for your kind words!

Kind Regards,
Kevin

Avaliado com 5 de um total de 5 estrelas

Great range of products

Gary was very helpful and made the transaction straightforward. He was knowledgeable and explained the differences between the models of iPad was buying.

19 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Lesley,

We're glad our team made your transaction straightforward and helped you choose the right iPad. We appreciate your feedback.

Kind Regards,
Kevin

Avaliado com 5 de um total de 5 estrelas

A great shopping experience

Jayden was patient and kind in explaining my options. He provided
A lovely experience shopping with Harvey Norman.

19 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Coral,

We're so glad you had a lovely shopping experience with us! We appreciate your kind words about our team member's assistance.

Kind Regards,
Victoria

Avaliado com 5 de um total de 5 estrelas

Went into the store at merry hill &…

Went into the store at merry hill & they couldn't have been more helpful. Got ourselves a couple of bargains as well. Highly recommend.

18 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Ree,

We're so happy you had a great experience at our Merry Hill store and found some excellent bargains! Thank you for your kind words and recommendation.

Kind Regards,
Victoria

Avaliado com 5 de um total de 5 estrelas

I purchased an iPad + accessories from…

I purchased an iPad + accessories from Harvey Norman’s. I was helped in my choice by Mario who was knowledgeable and extremely supportive.
As I struggle with technology I was grateful for his advice the technology desk transferred my data from my old iPad onto the new one. This was done by Shawn who also did a great job.
Thanks to everyone at this store, what a fantastic group you are. Your company should be very proud of you all.
I would recommend this company for the care I received.
I would like to mention that the sofas and household goods brilliant, with a wide choice.

18 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi MRS EILEEN JACOB,

We are so pleased to hear about your positive experience with us. It's wonderful that our team provided knowledgeable support and assisted with your data transfer. We appreciate your kind words about our staff and product selection.

Kind Regards,
Victoria

Avaliado com 5 de um total de 5 estrelas

Service was immaculate from order to…

Service was immaculate from order to delivery. Special mention to Jazmin, Holly and Curtis for the last minute changes to my order and making everything seamless. Will definitely be shopping here again!

18 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Michael Antolin,

We're so happy to hear about your excellent experience! We appreciate your kind words for our team and look forward to serving you again.

Kind Regards,
Victoria

Avaliado com 4 de um total de 5 estrelas

Unexpected visit and spoke to Demi from…

Unexpected visit and spoke to Demi from technology, very polite and knowledgeable and good discussion and guidance. End up getting few things sadly she was not available when I went back. Lovely customer service

15 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Abaid,

We're so glad you had such a positive experience with our team member. We appreciate your kind words and valuable feedback.

Kind Regards,
Kevin

Avaliado com 1 de um total de 5 estrelas

Very disappointed after paying for a…

Very disappointed after paying for a kettle advertised on line,to be told the next day that I am been refunded for the item.ehy advertised an item that you don't seem to have...

14 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Benjamin,

We appreciate your feedback. We are sorry for the inconvenience this caused and are reviewing our inventory processes to prevent this. If we can assist you further please contact our customer support team at customer@support.harveynormna.co.uk

Kind Regards,
Kevin

Avaliado com 5 de um total de 5 estrelas

Samsung tablet and earphones.

Samsung tablet and earphones.

1st off, I was left alone for a good chunk of time. Nothing worse than being hounded as soon as you walk into an area. Approached by Gary, who was thorough, methodical and patient. Willing to listen and didnt upsell me something I didnt need. He sweetened the deal and I left a happy man

12 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Andrew,

We are so pleased to hear about your positive experience with us. It's wonderful to know our team provided such excellent service. Thank you for sharing your feedback!

Kind Regards,
Kevin

Avaliado com 5 de um total de 5 estrelas

Had a very easy experience with Mariah…

Had a very easy experience with Mariah Today, she was so helpful and got us the best deal possible on my camera. Thank you!

13 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Emma,

We're so glad you had an easy experience and found a great deal! Thank you for your wonderful feedback.

Kind Regards,
Kevin

Avaliado com 5 de um total de 5 estrelas

Great price and service

The person who served us Gary was really helpful and even gave us price match which was really good thank you

12 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Jay,

We're so glad to hear our team provided such helpful service and a great price match. Thank you for your kind words!

Kind Regards,
Kevin

Avaliado com 5 de um total de 5 estrelas

Great service from Sarah on the bedding department

Great service from Sarah on the bedding department. Great product knowledge to be able to advise on exact mattress & base required that would fit my needs

7 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Louise,

We're so happy to hear about your excellent experience and Sarah's helpful product knowledge. We appreciate your positive feedback!

Kind Regards,
Kevin

Avaliado com 5 de um total de 5 estrelas

I was assisted by Lana in store and she…

I was assisted by Lana in store and she was very caring and helpful. We had a lovely conversation whilst going through my creation buy now pay later option and she gave excellent service!

This is my 5th visit as I always come to Harvey Norman’s - the Staff are always super helpful and cheerful :)

6 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Jolina,

We're so happy to hear about your positive experience and the excellent service you received. It's wonderful to know our team was caring and helpful. We appreciate your kind words!

Kind Regards,
Conor

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Gary was very helpful and friendly. Thank you, we are very happy.

6 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi there,

We're so glad you had a great experience! We appreciate your kind feedback.

Kind Regards,
Conor

Avaliado com 5 de um total de 5 estrelas

Harvey Norman

Precious was brilliant at helping and was very patient with everything we needed. He spent time recommending items and advising. Excellent service.

6 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Suzanne,

We're so glad to hear our team provided such brilliant and patient assistance. We appreciate your kind words!

Kind Regards,
Conor

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

We were served by Gary and Melissa really helpful and knowledgeable it was my first purchase of a smart phone. I was talked through the various options and even put my simm into a display phone to show how easy it was. My wife also purchased a new smart watch again nothing was too much trouble and no sales pressure. Most pleasant experience.

4 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi there,

We're delighted to hear you had such a pleasant experience with your smartphone and smartwatch purchases. We appreciate your kind words about our team's helpfulness and knowledge. Thank you for sharing your positive feedback!

Kind Regards,
Conor

Avaliado com 5 de um total de 5 estrelas

Hi there went in to the Harvey Narman…

Hi there went in to the Harvey Narman store in merry hill we were greeted by Gary from tech and under no pressure he gave us valuable information about the goods we we’re interested in we were at ease with him a Excellent sales man nice guy cheers Gary. Then we went to Mathew to set up the goods we purchased a very bright young and very good at his job he was polite with customers and able to answer Al questions thanks Mathew

5 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi John,

We appreciate you sharing your positive experience. We're delighted to hear that our team provided valuable information and excellent service, making your visit enjoyable. We're glad you felt at ease and had all your questions answered.

Kind Regards,
Conor

Avaliado com 5 de um total de 5 estrelas

Gary was great at merry hill

Gary was great at merry hill, helped my sister with a phone a few months ago and served me today.

4 de junho de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Aman,

We are so pleased to hear about your positive experiences with our team member. Thank you for sharing!

Kind Regards,
Kevin

Avaliado com 5 de um total de 5 estrelas

Mario at the Merry Hill store was…

Mario at the Merry Hill store was brilliant - friendly, professional and knowledgeable and made the process of purchasing my camera all that more special!

28 de maio de 2026
Avaliação não solicitada
logotipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Francesca,

We're so glad to hear our team provided such a positive and special experience for your camera purchase. Thank you for sharing!

Kind Regards,
Kevin

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