Alex was absolutely fantastic with us today, he was knowledgeable, listened to what we were looking for and worked through credit on our account etc. Massive thumbs up and a big thank you, restored ou... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnits 5, 6 & 7, City East Retail Park, Ballysimon Road, Garryglass, V94 KH27 Limerick, Limerick, IE
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Veja o que dizem as avaliações
Click and collect didnt work as well as it previously has (before you moved it) and actually took longer than if I had simply picked the item myself and paid for it at the register. Staff are very ple... Ver mais
A empresa respondeu
A good price offer will get you in the door but excellent customer service will get you the sale. We were shopping around for new kitchen chairs and it was a delightful young lady, Eileen, who made up... Ver mais
A empresa respondeu
This was my first time purchasing from Harvey Norman and my first delivery & installation from them. The customer service and follow up from them was great. The installation guy was so helpful and we... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- também em
- Loja de artigos domésticos
- Loja de Celulares
- Loja de computadores e acessórios
- Loja de máquinas de lavar e secadoras
- Loja de Móveis para Quartos
Sobre Harvey Norman Ireland - Limerick
Escrito pela empresa
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Escrito pela empresa
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Informações de contato
Units 5, 6 & 7, City East Retail Park, Ballysimon Road, Garryglass, V94 KH27, Limerick, Limerick, Irlanda
- 061 422800
4,4
Excelente
1 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Birlliant place for shopping ,in…
Birlliant place for shopping ,in Limerick staff is the best
6 de novembro de 2026
Excellent service
Excellent service from Maria, Shobi and Davie in the furniture dept.
13 de novembro de 2026
Avaliação não solicitada
AMAZING customer service
Best furniture store in the city.
12 de novembro de 2026
Avaliação não solicitada
Top class customer service in to buy some heated throws in…
Went in to buy some heated throws in the furniture dept. today. I was looked after by Maria who’s advice and customer service was amazing
12 de novembro de 2026
Avaliação não solicitada
Firstly,it is aJoy to deal with…
Firstly,it is aJoy to deal with HUMANS!I have just made a purchase via telephone and the service was outstanding.Both Darragh &Des in the Electrical area,were the nicest people ever to deal with.Superb.
Big Thank You to both of them.The Limerick branch of Harvey Norman.Ireland.
12 de novembro de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
5 star customer service 👌
We recently purchased a sofa in Limerick store. A lovely lady called Mairead helped us pick it out. She couldn't have done more for us. We will be back again.
5 de novembro de 2026
Avaliação não solicitada
Resposta da Harvey Norman Ireland - Limerick
Hi there,
We are glad you enjoyed your experience with our team member. We appreciate your kind feedback about the assistance received while choosing your new furniture, and we look forward to welcoming you back.
Kind Regards,
Kevin
Mairead - HN Limerick
There should be more people like Mairead working in Harvey. I always go back to her every time as shes pleasure to deal with
8 de novembro de 2026
Avaliação não solicitada
Resposta da Harvey Norman Ireland - Limerick
Hi there,
We are so pleased to hear that you have had such positive experiences with our team member and that you continue to return to our store. Thank you for taking the time to share your feedback.
Kind Regards,
Kevin
Staff member Tom was very helpful and…
Staff member Tom was very helpful and explained everything clearly. I also appreciated how you were able to try out the headphones before buying them
11 de novembro de 2026
Avaliação não solicitada
Resposta da Harvey Norman Ireland - Limerick
Hi there,
We are so pleased to hear about your positive experience. It is wonderful that our team member provided clear and helpful explanations, and that you enjoyed the opportunity to test out the headphones before making your decision. Thank you for sharing this feedback with us.
Kind Regards,
Kevin
Alex was absolutely fantastic with us…
Alex was absolutely fantastic with us today, he was knowledgeable, listened to what we were looking for and worked through credit on our account etc. Massive thumbs up and a big thank you, restored our faith in in-store shopping, give this man a pay rise :)
11 de novembro de 2026
Avaliação não solicitada
Resposta da Harvey Norman Ireland - Limerick
Hi there,
We are so pleased to hear about your positive experience with our team member. It is wonderful to know that they were helpful, attentive, and knowledgeable, assisting you with your account and restoring your confidence in shopping in our store. We truly appreciate you taking the time to share your kind feedback.
Kind Regards,
Kevin
This was my first time purchasing from…
This was my first time purchasing from Harvey Norman and my first delivery & installation from them. The customer service and follow up from them was great. The installation guy was so helpful and went above and beyond to help with a tricky situation to make sure that the installation was completed. Will definitely be back next time I need a new appliance.
4 de novembro de 2026
Resposta da Harvey Norman Ireland - Limerick
Hi Egan,
We are delighted to hear about your positive first experience with our delivery and installation service. It is wonderful to know that our customer service was helpful and that the installer went above and beyond to resolve a tricky situation for you. We appreciate your kind feedback and look forward to welcoming you back in the future.
Kind Regards,
Kevin
Encountered a very helpful,friendly and…
Encountered a very helpful,friendly and patient employee in Harvey Normans today, I needed to get some photos printed from my phone and was having a little trouble until Dilrat came along and took the time to help me which I really appreciated.
10 de novembro de 2026
Avaliação não solicitada
Resposta da Harvey Norman Ireland - Limerick
Hi Antoinette,
We are so pleased to hear about your positive experience printing your photos. It is wonderful to know that our team member provided such patient, friendly, and helpful assistance when you were having trouble. We truly appreciate you taking the time to share your kind feedback about the excellent service you received.
Kind Regards,
Kevin
Click and collect isn’t quite right
Click and collect didnt work as well as it previously has (before you moved it) and actually took longer than if I had simply picked the item myself and paid for it at the register. Staff are very pleasant and helpful but the process needs review IMO.
3 de novembro de 2026
Resposta da Harvey Norman Ireland - Limerick
Hi Michael,
We appreciate you taking the time to share your feedback with us. It is helpful to know that our team members were pleasant, but we are sorry that our relocated click and collect service was slower than expected and caused you inconvenience. We are currently reviewing this new process to improve our efficiency and ensure a much faster experience for our customers in the future.
Kind Regards,
Kevin
Fast Delivery and Excellent Condition!
I purchased a robot vacuum cleaner, and the entire shopping experience was smooth and hassle-free. I had no issues placing my order, and I was kept informed at every stage, from order processing and shipping to transit and final delivery. I also received the invoice promptly.
The delivery was much faster than expected, and the item arrived in excellent condition and was well packaged. Very happy with the overall experience and would definitely recommend!
2 de novembro de 2026
Resposta da Harvey Norman Ireland - Limerick
Hi Natália,
We are pleased to hear that your online purchasing experience was smooth and that you were kept well informed throughout the delivery process. It is great to know that your robot vacuum cleaner arrived quickly, safely, and in excellent condition. Thank you for sharing your positive feedback and recommendation.
Kind Regards,
Kevin
The speed at which from when I ordered…
The speed at which from when I ordered it to getting it was so impressive. I collected it from your limerick store in Ireland and the staff were so nice and they were very busy- 10 out of 10 for staff delivery etc!!
1 de novembro de 2026
Resposta da Harvey Norman Ireland - Limerick
Hi Michael,
We are so pleased to hear about your positive experience with your recent order. It is wonderful that the delivery was so prompt and that our team in the Limerick store provided such friendly and efficient service, even during a busy time. Thank you for sharing your feedback.
Kind Regards,
Kevin
Matthew was really helpful and patient…
Matthew was really helpful and patient with us and we got exactly what we wanted.
7 de novembro de 2026
Avaliação não solicitada
Resposta da Harvey Norman Ireland - Limerick
Hi Nóra,
We are so pleased to hear that our team member was supportive and patient during your visit, ensuring you found the perfect item. Thank you for sharing your positive experience with us.
Kind Regards,
Adam
Excellent customer service
Excellent customer service! Eileen who assisted me in choosing my sofa was friendly, knowledgeable and incredibly patient, giving me plenty of time to make my decision without any pressure. She is a real credit to the store!
3 de novembro de 2026
Avaliação não solicitada
Resposta da Harvey Norman Ireland - Limerick
Hi Deirdre,
We are so pleased to hear about your positive experience at our store. It is wonderful to know that our team member was friendly, knowledgeable, and patient, giving you all the time you needed to choose your new sofa without any pressure. We truly appreciate you sharing this kind feedback about our customer service.
Kind Regards,
Kevin
Came in late in the evening not long…
Came in late in the evening not long before closing. Young assistant was very helpful and not trying to get us out of the shop. He made the sale. very happy.
29 de outubro de 2026
Resposta da Harvey Norman Ireland - Limerick
Hi Michael,
We are so pleased to hear about your positive experience with our team member late in the evening. Thank you for sharing your kind feedback regarding the helpful service you received.
Kind Regards,
Kevin
Customer Service A1
A good price offer will get you in the door but excellent customer service will get you the sale. We were shopping around for new kitchen chairs and it was a delightful young lady, Eileen, who made up our minds for us. She couldn't have been more helpful from moving chairs and offering some valuable advice. So happy with our experience that we even bought a dishwasher too.
5 de novembro de 2026
Avaliação não solicitada
Resposta da Harvey Norman Ireland - Limerick
Hi Robert,
We are so pleased to hear about your excellent shopping experience. It is wonderful to know that our team member provided such helpful assistance and valuable advice, making your decision much easier. We are delighted that you are happy with your new kitchen chairs and dishwasher, and we truly appreciate you taking the time to share your positive feedback.
Kind Regards,
Kevin
Prompt brilliant sevice
24 de outubro de 2026
Resposta da Harvey Norman Ireland - Limerick
Hi Carmel,
We are very pleased to hear that you had an amazing experience with our service. Thank you for sharing your positive feedback with us.
Kind Regards,
Kevin
Terrible experience – Shipped a scratched display model,
I ordered a brand new Epson EF22 from Harvey Norman Ireland as a Black Friday purchase. Instead of a new product, they simply took a display model off the shelf, threw it into a box without any protective film or wrapping, and shipped it to me. It arrived with numerous signs of use, including severe scratches, and the remote control was completely missing. They charged me full price for a damaged display unit, and no one even apologized.
I have already returned the product to the store, but my online account and their website show absolutely no information or update regarding this return. Customer service is completely non-existent. The website's live chat chatbot keeps kicking me out for hours, claiming everyone is busy, and my emails via the contact form are ignored. I am left completely in the dark with no information on whether my refund has been processed or how long I will have to wait for my money.
To make matters even more ridiculous, I can see on their website that the projector is available to order and pay for again. However, when I returned the item, the service staff at the Limerick physical store told me that they have absolutely no idea if or when it will ever be back in stock, as it is currently completely out of stock in their warehouse. It makes no sense how they can accept online payments for an item their own in-store staff confirms they do not even have. Unacceptable service and zero communication.
4 de novembro de 2026
Avaliação não solicitada
Resposta da Harvey Norman Ireland - Limerick
Pablo,
Thank you for taking the time to share this feedback regarding your recent purchase. We are deeply concerned to learn about the condition in which your projector arrived, the missing remote control, and the subsequent difficulties you have experienced with our communication channels and the return tracking process. Receiving a display model instead of a brand new item is entirely unacceptable, and we understand your frustration regarding the lack of updates on your refund and the conflicting information about stock availability on our website.
We are currently investigating the circumstances surrounding the shipment of this item and are working directly with our online team and the physical store to ensure our inventory levels are accurately reflected online. Additionally, we are reviewing our digital communication systems, including the live chat and email response times, to prevent these delays from happening to other customers. We want to assure you that this product is currently not available and we are awaiting a stock update.
Kind Regards,
Kevin
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