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HATCH is a maternity fashion and beauty brand featuring thoughtful styles for before, during and beyond pregnancy.
407 BROOME ST, 5TH FLOOR, 10013, New York, Estados Unidos
3,6
5 avaliações
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This has been the best company by far for maternity clothes and postpartum. They fit, they’re stylish, they feel good when I wanted to feel good while growing and changing so fast. Their customer service is also off the hook, they go out of their way to get you right sizes and are kind humans on the other side of the email matrix. Highly recommend. Clothes are high quality and last many seasons.
edited my review to 4 stars (from 1 star) -- AFTER reaching out to customer service -- Found out that the website misidentified the gift purchase as "final sale" -- the customer service person identified it was a returnable item and sent a QR code -- so the good is that they can fix the problem, however, the accuracy of information on the website needs to be doubled checked -- I appreciate hatch reads the turstpilot reviews and responds Purchased a pair of crop maternity jeans for my daughter. Jeans were a Christmas present, she owned an existing pair. Jeans came, don't fit as the other. Return policy is a final sale. Learned they have a new crop jean style out. I suspect they are selling odd sized, marked down from $228 to $168 as seconds as final sale. Very deceiving website practices.
Resposta da HATCH Collection
Hi there,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the disappointment surrounding the fit of the jeans you purchased, and we appreciate the opportunity to clarify.
While our denim styles are designed to maintain a consistent fit, slight variations can occur between washes and production runs due to the nature of the cotton and finishing processes. That said, our design and production teams work diligently to ensure consistency across all styles, and we include fit notes on most product pages to help guide sizing as clearly as possible. We’d also like to assure you that our markdowns reflect seasonal or style transitions, and we’re sorry if this was not communicated as clearly as it should have been.
We regret that this experience fell short of expectations and would love the chance to make things right. Please reach out to our Customer Experience team at help@hatchcollection.com and reference this review so we can explore possible resolutions together.
Thank you again for your feedback, it’s invaluable in helping us improve.
The HATCH Team
Just received 3 items, when I bought them I thought it was a Australian shop (my bad) the cheapest Chinese products, they have no idea of sizing, material quality poor, no labels, no paperwork to return, labels on outside Chinese. Not recommended. You could get better in K-mart for half the price.
Resposta da HATCH Collection
Hi Karen,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent experience didn’t meet expectations - this is not the quality standard that we aim for at HATCH and please know that we will be digging into what happened here.
I can confirm that our orders are shipped directly from the US. All of our shipments should include a packing slip with instructions on how to return an order if desired. We did try to locate your order in our system but were unfortunately unable to find it. We'd love to figure out what could have happened here. If you could email us at help@hatchcollection.com and mention this review, our team will prioritize reviewing your order and work to find the best resolution for you.
Thank you again for bringing this to our attention.
- The HATCH Team
I bought their oil, which is fine, but I always use myemail+brandname @ email company .com when purchasing new products, and since making my purchase on hatch, I have received so many marketing spam emails to myemail+hatch @ email company .com. It's so annoying and customers should know that they will sell your data immediately upon receiving it. The spam emails began the day after initial purchase.
Resposta da HATCH Collection
Hi there,
Thank you for taking the time to share your feedback. We completely understand how important it is to keep your personal information private, and we take concerns like this very seriously.
We previously shared certain customer information with approved third-party partners, as noted in our privacy policy. However, we’ve since updated our privacy policy to strengthen customer protections. We no longer share data in this way, and any data that is shared is done solely with trusted partners who help us process and fulfill orders, or if your information is entered in a shared giveaway. These practices are fully outlined in our Privacy Policy and Terms & Conditions.
- The HATCH Team
My wife bought a jumpsuit from HATCH, the jumpsuit size is way off the size described on their website.
We asked to change for a smaller size and they refuse to do so even when we offered to pay for all the additional shipping (return and new item).
There would be no cost for them to replace it with a smaller size. Horrible customer services!
Resposta da HATCH Collection
Hi Breno,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the sizing issue with your wife’s jumpsuit and the frustration you experienced trying to exchange it. That’s not the experience we want for our customers, and we appreciate you bringing it to our attention.
HATCH is happy to offer returns on all items, except those clearly marked as final sale. At this time, we offer free exchanges for all U.S. orders and merchandise credit (with the exception of final sale items) on international orders. We completely understand how this can be frustrating, and expanding exchange and refund options for international customers is something we’re actively working toward.
We sincerely apologize again that your experience fell short of expectations. Your feedback is incredibly valuable as we continue improving our policies.
- The HATCH Team
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