I was able to amend my order a couple of times before it was sent out for delivery. Each time I phoned the staff were warm, friendly and supportive and answered all my questions and put my mind at ea... Ver mais
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Veja o que dizem as avaliações
Great prices for quality items. Perfect delivery service. Highly recommend and would purchase again without doubt. Check out pre-owned, some real bargains and arrive in fantastic condition.
I purchased a preloved ring from Hattons it arrived in a gift box , all necessary papers were included the ring sparkled like new , exactly as described very reasonably priced. The only downside w... Ver mais
I had a fantastic experience with the staff! Communication was smooth throughout the process, and they did an excellent job resolving my return and exchange for the bracelets. The bracelets look amazi... Ver mais
Detalhes da empresa
Escrito pela empresa
Hallmarked Gold & Fine Jewellery specialists. We specialise in men's heavy gold jewellery, from belcher bracelets to curb chains and iced-out rings to religious pendants. Our stylish gold jewellery for men offers something for everyone. Browse our most popular jewellery categories for men below… Our range of ladies’ gold jewellery includes an extensive collection of pieces from gold bangles for women and link chains to solid gold hoop earrings. Take a look at our stunning collection of fine women’s jewellery to find the perfect gold ring, bracelet or necklace to suit your style. From exquisite diamond hoop earrings to white gold diamond tennis bracelets, we specialise in a variety of diamond jewellery perfect for any occasion. Explore our most popular diamond categories for men and women.
Informações de contato
29 Hatton Wall, EC1N 8JJ, London, Reino Unido
- +442075372270
- sales@hatton-jewellers.com
- hatton-jewellers.com
4,8
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My first experience with Hatton Jewellers was great.
Having viewed the website and after making telephone contact I felt confident in my decision to purchase a necklace. The discounted purchase arrived safely by Royal Mail special delivery a couple of days later. Communication with the company was first class, keeping me abreast of the shipping and delivery details.
6 de julho de 2026
Lovely item and well priced
Lovely item and well priced
Nicely presented and delivered at the specified time
Would recommend
6 de julho de 2026
Great customer service
19 de junho de 2026
Always have a good experience with this…
Always have a good experience with this company. Quick delivery and outstanding products.
24 de junho de 2026
Very happy with my purchase and very…
Very happy with my purchase and very helpful staff
24 de junho de 2026
Spot on
My parcel arrived quickly and well packaged. I loved my necklace and it came nicely boxed with care instructions. Excellent.
19 de junho de 2026
Staff were very helpful with my purchase
Staff were very helpful with my purchase
7 de fevereiro de 2026
Hatton jewellers - Chelmsford
Hatton jewellers were extremely helpful and professional. Sadly the item I ordered wasn't suitable and had to be returned but they were very understanding and refund process was prompt and efficient. I will definitely shop with them again.
5 de junho de 2026
Doubts about authenticity…
Purchased a bracelet but when it arrived I had doubts about it's authenticity. I informed them of my concerns but wasn't reassured by their response so I returned it. Response times to my emails was slow except when I told them I was going to return it. I wasn't impressed by their customer service.
27 de maio de 2026
Avaliação não solicitada
Resposta da Hatton Jewellers
Hi Shelly,
Thank you for your feedback. We're genuinely sorry to hear you were disappointed with your experience.
We were surprised by your review, as the bracelet you purchased was a pre-owned Tiffany & Co. sterling silver bracelet that had been thoroughly checked before sale. We explained that it carried the appropriate Tiffany hallmarks, had been authenticated by experienced evaluators, and was supplied with our authentication documentation.
We completely understood that you still had concerns, which is why we reminded you of our 30-day no-quibble returns policy. Once you decided to return the bracelet, we processed your refund within 3 hours of receiving it.
Regarding our email responses, your messages were sent on Saturday evening. As our customer service team does not operate on Sundays, we replied on Monday lunchtime in the order emails were received. We always aim to respond as quickly as possible during our business hours.
We're sorry we weren't able to give you the reassurance you were looking for, but we believe we did everything we could to accommodate your concerns and make the return process as straightforward as possible. If review platforms allowed us to attach screenshots of our correspondence, we'd be happy to provide the timeline for complete transparency.
We appreciate your feedback and are sorry we couldn't meet your expectations on this occasion. Should you ever decide to shop with us again, we'd be more than happy to help.
why you so Rude on the phone ?
4 de junho de 2026
Avaliação não solicitada
Very poor Customer Service
Very poor Customer Service, not a real gold dealer. I will be advising as many people as possible on Social Media to stay away.
It seems Hatton Jewellers didn’t like this review and spat there dummy’s out. The good thing about Trustpilot is you can get honest reviews out in the public before they part with there money.
26 de maio de 2026
Avaliação não solicitada
Resposta da Hatton Jewellers
Hi Mark,
We’re sorry to read your review and disappointed that you feel this way.
Hatton Jewellers is a long-established jewellery business dealing in genuine gold, silver, diamonds and luxury jewellery. All items sold by us are checked before dispatch, accurately described, and supplied in line with UK consumer standards.
We take customer service seriously and always aim to resolve any issue fairly and professionally. If there is a genuine concern with an order, we encourage customers to contact us directly so our team can investigate and assist properly.
We understand everyone is entitled to leave honest feedback, but we do not agree with the statement that we are “not a real gold dealer”. This is inaccurate and does not reflect our business, products, or service.
If you would like us to look into your order further, please contact us with your order details and we will be happy to help.
Excellent customer service and item.
Excellent customer service, item well presented and packaged. Same day dispatch and next day delivery. Very pleased with my purchase. Would highly recommend.
22 de maio de 2026
Avaliação não solicitada
Don't recommend Hatton Jewellers
Purchased a half sovereign coin mount online for my boys 18th, got sent the wrong product. Took ages to get through on the phone, and eventually was told the one I had purchased was out of stock, so they just sent the wrong thing. Now got to send it back for a refund. I'm still being sent emails asking to buy again when I know it's out of stock. Not good service. This is my order number so you know I'm being honest 1000085894
8 de maio de 2026
Avaliação não solicitada
Very happy with Hatton jewellers
Very happy with Hatton jewellers, good quality jewelry at reasonable prices. Very friendly and helpful staff, all round happy with the service provided. Would recommend
28 de março de 2026
Excellent Service- great quality…
Excellent Service- great quality jewellery- would highly recommend.
31 de março de 2026
Great quality product,excellent service
16 de março de 2026
First time customer
Article was good value arrived in perfect condition well packaged and delivered quickly.
Would certainly recommend Hatton to others.
26 de março de 2026
Easy to use quality of goods
25 de março de 2026
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