Hazel Hurdle World Avaliações 

The two hurdles I ordered took a month to arrive, with no communication from the company other than when I initiated queries. Unfortunately there were no packing materials round the hurdles, just straps, and while one hurdle is of good sturdy quality, the other was damaged in transit leaving ragged unbound ends.

I had an extremely frustrating experience with Hazel Hurdle World and cannot recommend their service.

Firstly, the delivery of my order was significantly delayed, and there was no proactive communication or updates from the company. I had to repeatedly chase them for information, only to receive vague and unhelpful responses. This lack of communication added unnecessary stress.

When the order finally arrived, it was incomplete. This was completely unacceptable and caused further delays while I waited for the missing items. It was clear there was a lack of organization and care in processing my order.

Reliable delivery and clear communication are basic expectations when placing an order, but unfortunately, Hazel Hurdle World fell far short of these standards. Overall, it was a disappointing experience, and I would urge others to think twice before ordering from this company.

I received my panels promptly and they were all in excellent condition. Very high quality and well constructed.

They look fantastic around my newly built patio area comprising of 14 4ft highhazel panels.

Overall i am very pleased with both the product and the customer service and would recomend them.

We ordered three panels which unfortunately after 6 weeks had not arrived. It was not easy to get in contact with HHW however once I had done so they did process a refund without quibbling.

Sadly not the service I expected, but I ordered 5 Hazel fence panels and from day one had to chase for a delivery date, eight weeks later, multiple phone calls and emails I still hadn’t received my product.

I found it extremely difficult to contact the company to get progress updates and this in the end and after much trying led me to cancel my order. Sadly the company only contacted and made responses to my request for a refund after I contacted my bank and reported them and after I left a review on Trust pilot.

Sadly the company seemed more concerned about my Trust pilot review than my experience as a customer.
I get it that small businesses can experiences difficulties but if they can’t complete orders they shouldn’t take more until the issue is resolved. The company finally admitted they were having some unexpected issues which led to delays. But in the end approx 8 weeks and the frustration led me to cancel.

If the company had communicated promptly and openly from The outset I could understand. Initially I thought I’d been scammed as the communication was that bad and no one expects to wait that long for a product.

All of this is a shame as I’m also a small company and had ordered the panels for a client, due to the delay I lost their business. However I kept in contact with my client and apologised for the delay but they unfortunately had to go else were. Again it’s a shame as some reviews for Hazel Hurdle World looked great and I really liked the idea of supporting a small company of craftsman, but was sadly let down

I hope they managed to sort things out as the product does look outstanding. But for me my journey with this company is at an end.