headspace Avaliações 758

A scam company. I should have checked with trustpilot before signing up for a 14 day free trial. They charged me £49.99 immediately😡I contacted them straightaway & they’ve redirected me to Apple, so now waiting to see if Apple will refund me.

I should have looked at the reviews. I will never do business with headspace. It says there is a 14 day trial, but when I asked for my refund the second day after purchasing it, they didn't respond and I've repeatedly sent emails. I was not treated fairly.

It's cheesey. I tried to cancel my free trial and thought I took all the necessary steps. However, on the last day I saw I was charged. I canceled it immediately and requested a refund. Their team said they sent me reminders to cancel, which I saw and thought I already had, and refused to refund me. Now I am disputing with my credit card company. I HATE when companies pull this. I've been using calm for years and never had any issues. I'll never use headspace again!!!

What a joke of a trust pilot score. Headspace is great

SCAM. Nadat ik mijn abonnement meteen stopzette na de gratis proefperiode krijg ik nu (maanden later) ineens het bericht dat er 57,99 euro (jaarabo) van mijn rekening werd gehaald. Heel fout.

Around 6 hours before my subscription was due to renew, I selected their Black Friday discount. When I checked my account page, it showed it would renew at half price but when it did renew, I was charged the full time price. When I contacted support, they agreed to refund me the difference within 1-3 working days but did not do so. When I contacted them again, they cancelled my subscription instead! This response was completely inappropriate. Also note that it takes a long time (days) to receive a response to support queries - if they respected their customers, they'd take on more staff to prevent this backlog. They are supposed to be concerned with mental health but caused me undue stress.

I was not warned that a renewal was coming. I thought I cancelled my membership. When I saw the charge to my credit card, I contacted them the same day. They took days to respond and said that the refund period had expired and refused to return my money. The renewal was double what I paid for the original membership, and double what people can get the membership for now.

Their auto renewal is a come-on scam. I tried to cancel on the very day it was auto renewed. Their refusal to refund my inflated renewal shows that their business model relies on this and not on providing customer satisfaction.

I was automatically renewed without any notice. I responded within a day of the notice and was told I was to late to cancel. Several emails have been exchanged with no resolution yet.I even offered to accept a 50% credit and they rejected that. Very unhappy with their predatory actions.

12/2025 After several frustratng emails, I pointed ut that their own website states that they will provide notice of upcoming auto-renewal (they didn't), they agreed to make an "exception" to their policy. I'm not going to chnage my rating because it shoud not have been so difficult to resolve but I felt I shoud acknowledge that they did the right thing.

I forgot to cancel and immediately emailed in. Angie would not budge. Very user unfriendly.

Shite useless customer service

Avoid at all costs.
They have taken three subscriptions from my credit cards , and refuse to engage with me in any meaningful communication to secure a refund.
Totally unethical IMHO.
Wish I had checked out the Trustpilot website before I made my purchase. Apparently, their track record is shameful.
So instead of Headspace calming my anxiety, I am in a rage with them over there unethical behaviour.
I want my money back – – now.

Terrible customer service. No technical support available when logging in appears impossible! Very disappointing & frustrating…. Historically I have always enjoyed using Headspace!

Another scumbag company charging old users $99.99 a year when the new rates are $69.99 year. Absolutely shameless!!!

It's always the same, sooo boring

I had a poor experience. Charged without warning. Refused refund despite cancelling immediately. Tried to use it but it seems rpre prepared templates etc. Could not be bothered after the bad experience with them

Terrible company, there is no customer service, all they care about is making money

I’ve been a paying subscriber, but the Headspace app has not worked since 13 October. Even the audio player on their website doesn’t function. Headspace acknowledged the issue as an “urgent technical failure,” yet despite being less than halfway through my annual subscription, they refused to issue a refund.

This is completely unacceptable and contravenes EU/Irish consumer law, which requires digital services to be functional for the duration of the contract. Instead, they cancelled my auto-renewal while keeping my money for a service I cannot use.

This used to be a great product, but the support experience has been appalling.
Stay well away until they fix their app and their customer service.