Cancelled subscription and had never even used the product. They will not issue me a refund $191 for six months!! No one in their right mind would pay that huge amount for the product they were off... Ver mais
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Veja o que dizem as avaliações
Encore une appli qui vous propose de tester gratuitement ses services puis vous fait payer un un abonnement - aide sans support ni suivi - et qui ensuite ne vous communique aucune information sur l... Ver mais
A empresa respondeu
Είμαι 55 ετών Μετα από μια 10ετια κατάφερα κσι έχασα μέσα σε 3 μήνες 8 κιλά Συνεχίζω χωρίς κούραση με πολύ γεύση κσι υγιεινή διατροφή και αρκετή συμπαράσταση. Στην αρχή πίστευα ότι ήταν μια απλή διαφη... Ver mais
A empresa respondeu
After first subscription 21-08-2025 (€66) I never used the program because it was all in english and the food mentioned was not available in my country or i did not know what is was in my language.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Health Genom is a leading wellness platform offering personalized health solutions through its family of specialized brands, including Youth Genom and others. Designed to address diverse lifestyle and wellness needs, Health Genom combines expert guidance with tailored plans to empower individuals on their journey to better health.
Informações de contato
Estados Unidos
- feedback@healthgenom.com
- healthgenom.com
2,0
Ruim
195 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Cancelled subscription and had never used the product
Cancelled subscription and had never even used the product. They will not issue me a refund $191 for six months!! No one in their right mind would pay that huge amount for the product they were offering.
They obviously have no morals and just care about making money and not about helping people. I can see from other people’s reviews they have caused a lot of mental anguish.
My recommendation is to go old school - read a book and don’t rely on these types scam apps that just want to leach you out of money.
7 de abril de 2026
Avaliação não solicitada
Resposta de Health Genom
Hello,
Thank you for sharing your feedback. We’re really sorry to hear how upsetting this experience has been and understand your concerns.
We can see that you’ve already been in contact with our support team regarding this matter. Please note that information about our subscription terms, including pricing, renewal conditions, and refund policy, is presented during the registration process before confirming the purchase.
That said, we will review your case once again to ensure everything has been handled correctly and transparently, and a member of our Customer Experience team will reach out to you directly with an update.
We appreciate you bringing this to our attention and giving us the opportunity to take another look.
- HealthGenom Team
Resposta de Health Genom
Hallo,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihr Eindruck so ausgefallen ist, und wir schätzen es, dass Sie sich die Zeit genommen haben, uns darauf aufmerksam zu machen.
Wir möchten klarstellen, dass alle Abonnementdetails sowie die Verlängerungsbedingungen während des Registrierungsprozesses vor der Zahlung angezeigt werden. Unsere Abonnements verlängern sich automatisch, sofern sie nicht vorher gekündigt werden, wie bei der Anmeldung und in den akzeptierten Nutzungsbedingungen beschrieben. Dennoch verstehen wir, dass dies möglicherweise unklar gewirkt hat, und möchten Ihren Fall gerne genauer prüfen.
Wir haben Sie bereits kontaktiert und um zusätzliche Informationen gebeten, um Ihr Konto zu finden und Ihren Fall gründlich zu prüfen. Wir möchten Ihnen wirklich helfen und die Situation für Sie klären, können aber ohne diese Details nicht weiter ermitteln.
Um die Angelegenheit voranzutreiben, kontaktieren Sie uns bitte direkt unter feedback@healthgenom.com. Geben Sie dabei bitte an, dass Sie von Trustpilot auf uns aufmerksam geworden sind.
Wir helfen Ihnen gerne weiter und kümmern uns umgehend um Ihr Anliegen, sobald wir die notwendigen Informationen haben.
- HealthGenom Team
Attention où vous mettez les pieds...
Encore une appli qui vous propose de tester gratuitement ses services puis vous fait payer un un abonnement - aide sans support ni suivi - et qui ensuite ne vous communique aucune information sur la date anniversaire d'échéance de l'abonnement !Au final vous vous retrouver à être prélevé sans comprendre à quoi cela correspond ! Bien évidemment, pour vous désabonner c'est la croix et la bannière. Avec en plus des mails vous culpabilisant du genre : "vous avez demandé à arrêter votre programme de nutrition. Vous cesserez de perdre du poids dans 171 jours. Vous vous exposez à un risque important de reprise de poids après cet arrêt."
Une Honte ... Fuyez
12 de março de 2026
Avaliação não solicitada
Resposta de Health Genom
Bonjour,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés d’apprendre que votre expérience vous a laissé une impression négative et nous apprécions que vous ayez expliqué les points qui vous ont posé problème.
Notre service ne peut pas effectuer de prélèvements sans confirmation lors de l’inscription. Les paiements ne peuvent être traités qu’après avoir complété l’inscription, sélectionné un plan et saisi les informations de paiement. Le renouvellement automatique des abonnements est également indiqué pendant l’inscription et dans les Conditions d’utilisation acceptées lors de la création du compte. Cela dit, nous comprenons que des prélèvements inattendus puissent susciter des inquiétudes et nous aimerions examiner votre situation plus en détail.
La résiliation est normalement disponible directement depuis les paramètres de votre compte, et notre équipe d’assistance peut toujours vous aider si vous rencontrez des difficultés. Concernant les messages que vous mentionnez, ils ont pour objectif de fournir des informations liées au programme, mais nous prenons bien en compte votre retour.
Veuillez répondre à la demande d’informations envoyée via Trustpilot ou nous contacter directement à feedback@healthgenom.com
afin que nous puissions retrouver votre compte et vous aider davantage.
- HealthGenom Team
Do not try this company
Do not try this company. They automatically institute ongoing charges. It is not cost effective and the content dose not take into account dietary restrictions like lactose intolerance etc... They are only interested in your money and not your wellbeing.
11 de março de 2026
Avaliação não solicitada
Resposta de Health Genom
Hello Kimberly,
Thank you for sharing your feedback. We’re sorry to hear that the experience did not meet your expectations and we appreciate you taking the time to describe the concerns you encountered.
Our programs are designed by professional nutrition specialists and are personalized based on the information provided during registration. We understand that individual dietary need, such as lactose intolerance, are very important, and we’d like to review your case to better understand why the plan may not have reflected your preferences as expected.
Regarding the charges, payments can only be processed after completing the signup process, selecting a plan, and entering payment details. Our plans renew automatically unless cancelled beforehand, as explained during registration and outlined in the Terms of Service accepted during signup. Still, the situation you describe doesn’t sound right, and we would be glad to look into it more closely.
Please reply to the Trustpilot information request, so we can locate your account and assist you further.
- HealthGenom Team
I am not subscribed to this page
I am not subscribed to this page, yet every month a subscription fee is deducted from my card even though I have neither registered nor authorized the charges.
9 de março de 2026
Avaliação não solicitada
Resposta de Health Genom
Hello Jose,
Thank you for sharing your experience with us. Please note that no charges occur without authorization. Payments can only be processed after confirming a plan and providing payment details, so we’d like to review your case and ensure everything is handled correctly.
Please reply to the Trustpilot information request or contact feedback@healthgenom.com so we can locate your account.
Impossible to cancel the subscription!
Impossible to cancel the subscription!! They’re keep taking the money out of the account!!!
8 de março de 2026
Avaliação não solicitada
Resposta de Health Genom
Hello Rita,
Thank you for sharing your experience with us. Please note that cancellation is always available directly from your account settings. If you experience any difficulty, our team can assist or process it for you. Our plans renew automatically unless cancelled beforehand, as explained during registration and in the Terms of Service accepted during signup. Still, we’d like to review your case and make sure everything is clear.
Please reply to the Trustpilot information request or contact feedback@healthgenom.com so we can locate your account and assist with your issue.
DO NOT USE THIS IN MY OPINION
After first subscription 21-08-2025 (€66) I never used the program because it was all in english and the food mentioned was not available in my country or i did not know what is was in my language. Also they continued to spam me with other subscriptions. I cancelled directly (I thougt) but apparently that did not work, the cancellation progress is very difficult. Now my credit card is charged for €132 again and no refund possible. They do not comply with the dutch law.
I now made a report at the authorities for fraud.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de Health Genom
Hello,
Thank you for sharing your experience. We’re sorry to hear that the program didn’t meet your expectations and that the language and food options felt unsuitable for you.
Our plans are personalized based on the information provided during signup. We appreciate your feedback regarding product availability in your country, as this helps us improve clarity for future users.
Regarding the subscription, our plans renew automatically unless cancelled beforehand, as outlined during registration and in the Terms of Service accepted at signup. Cancellation can be completed directly through the account settings. That said, we’d like to review your case carefully to understand what happened with the cancellation and the recent charge.
Please reply to the Trustpilot information request or contact us at feedback@healthgenom.com with the email address linked to your account so we can locate it and review everything properly.
- Health Genom Team
If I could give this zero stars
If I could give this zero stars, I would. Total scam. I tried for months to cancel this subscription with no luck endless emails with an AI bot, no resolution. I will be taking this up with authorities. DON'T SIGN UP FOR ANHYTHING!! YOU WILL BE SORRY. I am taking this complaint to authorities.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Health Genom
Hello,
We’re really sorry to read how frustrated and upset you feel.
Subscriptions can only be activated after completing the signup process and confirming a selected plan with payment details. They also renew automatically unless cancelled in advance, as explained during registration. Cancellation is available directly through the account settings, and our support team can assist if there are any difficulties.
Regarding your concern about AI responses, automated messages are sometimes used to confirm receipt or provide basic information, but any case that requires individual attention is reviewed by a human agent. It’s never our intention to leave a customer without proper support.
We take statements about complaints to authorities seriously and would genuinely like the opportunity to review your case in detail to understand what happened and clarify the situation.
Please reply to the Trustpilot information request or contact us at feedback@healthgenom.com with the email address linked to your account so we can locate it and assist you further.
- Health Genom Team
This service is not fit for purpose
This service is not fit for purpose. Cancelled the subscription - have written confirmation and they still try to process payment. SCAM.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de Health Genom
Hello,
Thank you for sharing your feedback.
If you have received written confirmation of your cancellation, a new charge attempt would certainly need to be reviewed carefully. Subscriptions renew automatically unless cancelled beforehand, but once a cancellation is successfully processed, no further renewals should occur for the following billing cycle.
We’d really like to look into your account to understand what happened and check the status of your subscription and any payment attempts. That will allow us to clarify everything properly.
Please reply to the Trustpilot information request or contact us at feedback@healthgenom.com with the email address linked to your account so our team can review the details and assist you further.
- Health Genom Team
Resposta de Health Genom
Ciao,
Ci dispiace leggere che questa sia stata la tua impressione.
Desideriamo chiarire che il nostro servizio funziona tramite abbonamento e che eventuali addebiti possono avvenire solo dopo aver completato la registrazione, scelto un piano e inserito i dati di pagamento. Prezzi, condizioni di fatturazione e rinnovo automatico vengono mostrati durante l’iscrizione e confermati prima del pagamento.
Gli abbonamenti si rinnovano automaticamente se non vengono annullati in anticipo, come indicato nei Termini di Servizio accettati al momento della registrazione. Il nostro obiettivo è sempre quello di essere trasparenti sul funzionamento del servizio, così che ogni utente possa decidere in modo consapevole.
- Health Genom Team
truffa vergognosa
3 de fevereiro de 2026
Avaliação não solicitada
Resposta de Health Genom
Ciao,
Ci dispiace leggere che questa sia stata la tua impressione.
Desideriamo chiarire che il nostro servizio funziona tramite abbonamento e che qualsiasi pagamento può essere effettuato solo dopo aver completato la registrazione, scelto un piano e inserito i dati di pagamento. Tutte le informazioni su prezzi e rinnovo automatico vengono mostrate durante l’iscrizione e confermate prima di finalizzare l’acquisto.
Gli abbonamenti si rinnovano automaticamente se non vengono annullati in anticipo, come indicato nei Termini di Servizio accettati al momento della registrazione. Il nostro obiettivo è garantire trasparenza sul funzionamento del servizio, così che ogni utente possa fare una scelta consapevole.
- Health Genom Team
This company should not be trusted.
This company should not be trusted.
I had a terrible experience and feel completely scammed. The company illegally charged my card twice even though I canceled the subscription and never used the service. Charges were taken every six months without any valid reason or consent.
The billing system is intentionally deceptive. Cancellation does not actually stop payments, which makes it feel like a trap designed to drain money from users who believe they have already unsubscribed.
Customer support is useless — they ignore complaints, avoid responsibility, and provide no real help. Refund requests are dismissed or left unanswered. There is zero transparency and zero accountability.
In my opinion, this company operates using unethical and predatory practices. I regret ever giving them my payment details and would strongly advise everyone to stay far away.
Save yourself the stress, wasted time, and lost money — do not deal with this company
In addition to legal action, this case will be reported to the police, as well as to the Consumer Protection Agency / Customer Service Regulatory Authority for further investigation.
People deserve to be warned. This company should not be allowed to continue operating like this. Anyone considering using their service should think twice before giving them their payment details.
21 de janeiro de 2026
Avaliação não solicitada
Resposta de Health Genom
Violeta,
we’re sorry to read about your experience. We take concerns about billing and subscription management seriously and would like to review your account to verify the subscription status and charges in question.
Please reply via Trustpilot with the email address used to register or your user ID, or contact us at feedback@healthgenom.com so we can locate your account and follow up appropriately.
– Health Genom team
Complete scam
Complete scam, there's no way you can cancel the subscription like they have mentioned in FAQ via profile. Stay away
18 de janeiro de 2026
Avaliação não solicitada
Resposta de Health Genom
Hello,
we’re sorry to read this. Subscription cancellation is available through the account, and we’d like to review your case to make sure everything is handled correctly.
Please reply via Trustpilot with your registered email or user ID, or email feedback@healthgenom.com so we can locate your account and assist you directly.
– Health Genom team
Cancelled subscription vis the app over…
Cancelled subscription vis the app over amonth in advance and was still charged. Unable to get a refund. Still waiting on a response from them.
Recipes were ok but not suited to someone who doesn't normally cook as some ingredients were left off the list but mentioned in the directions.
1 de dezembro de 2025
Avaliação não solicitada
Resposta de Health Genom
Hello,
we’re sorry to hear about this experience. If a subscription was cancelled and charges continued, that needs to be reviewed at the account level so we can confirm the status and what was processed.
Regarding the recipes, thank you for the feedback. We’ll pass this on to the team fopr future improvements.
Please reply via Trustpilot with the email address used to register or your user ID, or contact us at feedback@healthgenom.com so we can locate your account and follow up with an update.
– Health Genom team
This application is a complete scam
This application is a complete scam. I can’t access the app using either of the email addresses I’ve used. Despite this, they continue to charge my card automatically, and I can’t cancel the subscription because I can’t log in. When contacting customer service, you only get responses from an AI-based automated system that gives vague, useless replies and doesn’t address my issue at all. Stay away.
27 de dezembro de 2025
Avaliação não solicitada
Resposta de Health Genom
Jani,
We’re sorry to hear about your experience and the trouble accessing your account. We want to look into this right away and make sure your subscription is properly handled.
During the holiday period when customer support inquiries volumes are higher and response times are longer, our customer service messages may include trained AI replies for common service or account questions, but any case like yours must be handled by a real person to ensure it’s resolved correctly.
Please share your registered email or user ID through the Trustpilot internal information form or contact feedback@healthgenom.com, so we can locate your account and assist you directly.
– Health Genom team
Cannot cancel
Only sign up for this plan if you want to continue for life. I tried multiple times to cancel it, and received responses from them confirming they had received my requests, yet continued to be charged the $92.
26 de dezembro de 2025
Avaliação não solicitada
Resposta de Health Genom
Ann,
We’re really sorry to hear about this situation. If cancellation confirmation was received but charges still continued, that shouldn’t have happened. We’d like to review your account to verify what went wrong and ensure no further payments occur.
Please share your registered email address or user ID via the internal Trustpilot form or directly at feedback@healthgenom.com, so we can look into this and correct it.
– Health Genom team
Disregarded my dietary restrictions
They didn’t take my dietary restrictions into consideration so I canceled immediately. The I was charged 2x the initial cost of roughly $60 upon signing up, 6 months later. An additional $120 was charged and canceling has been a total fiasco. I thought it was canceled 6 months ago. Horrible
24 de junho de 2025
Avaliação não solicitada
Resposta de Health Genom
Kerry,
We’re very sorry to hear about your experience and completely understand your frustration. The program is designed to follow the preferences selected during registration, so if your dietary restrictions weren’t reflected correctly, that’s something we’d like to review. Also, we’d like to check why the cancellation didn't take effect and ensure no further charges occur.
Please share your registered email address or user ID via the internal Trustpilot form or contact feedback@healthgenom.com so we can verify your account and resolve this as soon as possible.
– Health Genom team
E’ una truffa
E’ una truffa. Non rispondono alle email, la procedura di cancellazione dura mezz’ora e si blocca, non e’ chiaro a cosa si e’ iscritti e da quanto. Nessun preavviso dei pagamenti e procedura di rimborso che non sembra legale
2 de dezembro de 2025
Avaliação não solicitada
Resposta de Health Genom
Ciao,
Ci dispiace per l’inconveniente che hai riscontrato in passato, ma possiamo confermare che il tuo caso è stato esaminato e chiuso con un rimborso emesso il 4 dicembre 2025. Ti ringraziamo per la pazienza e speriamo che ora sia tutto risolto.
– Team Health Genom
Nunca me he dado de alta en esto
Nunca me he dado de alta en esto, no tengo ni idea de quienes son, mi banco me ha informado de que diariamente están tratando de hacerme cargos de más de 2000 mil pesos
30 de novembro de 2025
Avaliação não solicitada
Resposta de Health Genom
Hola,
Gracias por avisarnos de lo que ocurrió. Entendemos que recibir esa notificación de tu banco puede ser muy inquietante. No deberían producirse cargos sin que alguien complete el registro y confirme un plan, así que queremos revisar tu caso con detalle para entender exactamente qué está pasando.
Health Genom es un servicio accesible desde la web, y solo se crea una cuenta después de introducir los datos y aprobar el pago en el proceso de compra. Para comprobar si se creó una cuenta con tu información, o si hay algún malentendido, necesitamos revisarlo de forma privada.
Por favor responde a la solicitud de información de Trustpilot o escríbenos directamente a feedback@healthgenom.com, y lo investigaremos cuanto antes.
- Equipo de Health Genom
This is a scam
This is a scam. Not possible to get real support in any ways, unsubscribe is impossible and they keep on charging from the card in different amounts and weekly on several attempts getting money. I had to contact my bank.
6 de maio de 2025
Avaliação não solicitada
Resposta de Health Genom
Hello,
Thank you for sharing this. We can see your message is with our support team. Our reply times are a bit slower right now due to increased volumes, but one of our representatives will reach out to you shortly with an update regarding your case.
We understand how worrying unexpected charges and difficulty cancelling can feel. We’re checking your account to clarify the renewal details, look into the amounts you mentioned, and make sure you have clear access to the cancellation options through your account settings.
- Health Genom Team
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