Hearts Valley Avaliações 

147
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I received a gold watch ring and I loved it but within a week it had water seep in and I was so disappointed but I reached out and they gave me a replacement no question asked. For the price it's grea... Ver mais

Avaliado com 5 de um total de 5 estrelas

When I showed the ad for the Love Letter necklace to my husband who has dementia, he immediately told me to order it from him. However, when it arrived, I was unable to open it. I contacted the compa... Ver mais

Avaliado com 1 de um total de 5 estrelas

ordered an item for a christmas present on 22nd November, not even showing as dispatched on the tracking. Customer services keep saying its been dispatched, but dont seem to be able to really help. ge... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've purchased multiple times from Hearts Valley. Love the pieces and quality so much that I purchased as a gift for a friend too. I had an issue with an order within warranty and customer service has... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Vintage inspired jewelry brand NYC, US


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

147 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(147)

52 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

it’s definitely a statement piece…

there was a slight delay with my order as the gold watch ring was out of stock but nonetheless when it arrived it was everything i’d hope it would be. i’ve already gotten multiple compliments & i’ve only wore it twice so far. it’s definitely a statement piece & can be dressed up or down. i got one for me & my best friend who had just complimented somebody else’s days prior to me getting one without me knowing. will be returning for more jewelry in the near future!

14 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hearts Valley is amazing

Hearts Valley is amazing. I bought their magnetic chain bracelet for me and a friend and I absolutely loved it. I wore it 24/7, in the shower, the pool, everywhere. I only took it off when I absolutely had to, and it never tarnished once. It unfortunately broke and I lost it, but I reached out to the company asking if they could send me a replacement for 50% off because it would only be one of the two bracelets. And to my surprise and gratitude, they reached back out and sent me a new bracelet for free!! Hearts valley is a great company and we need more like them in this world.

8 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered the beautiful watch ring and…

I ordered the beautiful watch ring and I loved it so much I turned around and ordered the silver. The ring is just stunning, one of those pieces that will be vintage and admired always. The customer service was awesome, will definitely order more from this company.

11 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was genuinely moved by the…

I was genuinely moved by the experience. The vintage watch ring I received is absolutely beautiful and exceeded my expectations. It closely resembles a piece my grandmother used to wear, bringing back so many cherished memories from my childhood. I’ve been searching for something like it for years and finding this ring felt like reconnecting with a part of my past. It’s a timeless, classic piece that I’ll treasure forever. Thank you for not just a beautiful product but for the emotion and nostalgia that came with it.

5 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceeded my expectations

I was a little skeptical going into buying from Hearts Valley because I wasn’t sure how a small business would handle orders, but they honestly have done better than most big companies I have bought merchandise from. My girlfriends bracelet had some issues with it and I reached out expecting a late reply or to get put on the back burner but they replied within a few hours and had no issues with sending me a replacement. Definitely a 5 star review, and will be looking to Hearts Valley for future merchandise.

22 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Eloquence

I ordered both the silver and the gold. The look is vintage and it is classic.
I will be ordering more for gifts.

10 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Not only is the quality of the Jewlery…

Not only is the quality of the Jewlery exceptional so is the customer service. I ordered an anniversary gift, and the first one unfortunately was lost in the mail. I reached out to the customer service team, and they were quick to find a solution for me and sent out another. I will definitely be a returning client.

30 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It didn't start out great but it got…

It didn't start out great but it got better. The item was lost in the mail once UPS turned it over to USPS. However, your customer service was great. After waiting a while to make sure the shipment was truly lost, a replacement order was authorized. It just arrived and it is lovely. Thank you so much for your great customer service.

31 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incredible Customer Service

Hearts Valley has very beautiful jewelry and we have been very happy with it. We had a small issue with some damaged portion of a ring that we purchased but I reached out to Rachel with the company and I could not have received better customer service. Rachel was extremely helpful, responsive and apologetic for the issue we had. She quickly had a new rind sent on the way before she even had time to let me know they had approved replacing it. I could tell that Rachel genuinely just wanted to make things right by us and make sure we were happy and satisfied with the end product we purchased. I really appreciated her help and wish everyone would treat their customers with such compassion and care. Thank you very much Rachel for all of your help with this small issue we had.

Chris

8 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

Beyond having really great products the customer service team is so professional and helpful. There was a mix up with some items I received versus what I ordered and their team was so prompt to get back to me. Had no problem fixing the problem and treated the situation with such grace. Cannot recommend this brand enough!!

25 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My friend broke her friendship bracelet…

My friend broke her friendship bracelet that I ordered from this company and when I reached out to the customer support they immediately responded and sent me two brand new bracelets! Very beautiful jewelry and so incredibly kind!

26 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service!!!

I received silver watch ring defective. I emailed Hearts Valley and they immediately said they would send a replacement right out. Very pleasant to deal with. Great customer service team who stands behind their products!!!

20 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Watch ring broke in a week.

Watch ring broke in a week.

I bought their watch ring and within a week it stopped keeping time. Despite it being advertised as water resistant, it was not. Water got inside easily from hand washing. I haven't gotten a refund yet but if I get one I can update this review

28 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Saw an ad on Instagram for some of…

Saw an ad on Instagram for some of their beautiful jewelry. Picked one up for my Valentines. Unfortunately the item showed as delivered and never showed up. It went from UPS to USPS. 🥲 contacted the company and very quickly they were able to sort out the situation for me. Great customer service. Excited to receive the beautiful item I originally ordered.

10 de fevereiro de 2025
Avaliação não solicitada

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