Heathrowmeetride Avaliações 103

Rang an hour before our arrival and still had to wait for 45 minutes on arrival at terminal for them to collect the car( extra £4.50 in parking as was over the half hour). Rang them several times and they were always 10 minutes away. Slightly better on way back but still woeful.

Avoid Avoid Avoid.
Car drop off is short stay car park. YOU will need to pay parking until they decide to turn up. For us £20 on top of the fee we have already paid.
Told 45 mins from calling to car being delivered. 1.5 hours later. Waiting in a cold car park late at night is not my idea of “Rapid 5-10 mins transfer”, as stated on the website. Fingers crossed we don’t incur parking tickets as others have.
Good luck if you have already committed.

If i could pick -5 stars i would .so bad service ,thought i had been scamed today ,Rung company when arrived at heathrow ,didnt have a clue what they were doing .rung back 16 times and they kept ringing off ? Rung off another number they answered .waited 1 hour and 20 minutes till they turned up with someone elses car !! I made then take us to get ours in this dirty other persons car and had cheek to ask me to pay to get out of car park .arrived 5 mins drive away where they found it funny as reg plates were nearly same .sterring wheel had been moved and patrol used ,NEVER AGAIN

DONT NOT USE THIS COMPANY AT ANY COST
We booked our car in and then hubby read the reviews so I cancelled within 20 mins of booking it they told me they would keep £20 for admin fee but would return the other £57.76p to my account within 3-5 days and as of yet no refund this was 2 weeks ago.
I have used the chat and they are saying they have refunded but have looked online and still no money I have emailed and if no joy I will take this further its a absolute joke 🤬

Terrible terrible service. Waited for over an hour for our car. On departure the man collecting our car was very unpleasant.

I don’t know how these guys are still in business. There is no bus that takes you to the airport after parking, they nudge you over to the passenger side and drive like idiots to your terminal, where the car goes after this is anybody’s guess.On my return I waited over an hour after making the call for my car to be dropped off to me where all the dashboard information had been messed around with, seats and steering wheel had all been changed, I think maybe a dwarf had driven it.
To rub salt in the wound on leaving the short stay car park. I had to pay £8 to get out..
Avoid like the plague

Worst people. I too have received 2 parking charges where they parked my vehicle at a holiday inn, for over 1 day no less. No response from them either. Terrible service. I also waited for an hour when I got there and came back.

DOESN’T EVEN WARRANT 1 STAR
There is absolutely NOTHING professional about this set up.
25 February, arrived at T3 level 3 as instructed. No indication there of any designated area to wait. It was all hit and miss.The guy who eventually arrived to take our car away, was shabby and could hardly speak english.
On 26 March when we returned we again had to wait, and chance that we would be able to spot our car and its driver. Total chaotic shambles.
This bloke looked tatty, and dirty. No uniform, as would befit a decent reputable company.
THE CAR WAS LITERALLY COVERED IN MUD. WHEELS, WHEEL ARCHES LOWER BODYWORK, THICK MUD.
MUD SPLATTERED HIGHER UP ON DOORS AND WINDOWS.
INSIDE, FLOOR MATS WERE DAMP AND MUDDY. PEOPLE HAD OBVIOUSLY BEEN IN BOTH FRONT AND REAR SEATS.
When challenged his reply was « we are the cheapest ».
Having had a long haul flight, we just wanted to get home, and like a fool, I omitted to take photos.
Having read the reviews here, I am just thankful that we seem to have got off lightly, compared to many others.
I WONDER IF THESE ROGUES ARE EVEN LEGAL. THEY SEEM TO HAVE SOME SCAM GOING, CONNECTED TO THE HOLIDAY INN, WHICH SEEMS TO BENEFIT FROM NUMEROUS PARKING FINES BEING LEVIED.
TRADING STANDARDS NEED TO INVESTIGATE.

Do not use this company ever. On my return they met me at T3 instead of meeting at the pull in area they abandoned my BMW on the far side of the car park in the road gave me the keys and left, I found my front left spring broken and the car un drivable, they are a shower of crooks

Cancelled my booking, £20 cancelling fee, however they will not refund the amount due, claiming " We are sorry our payment processor is not working it has restricted us from refund
You have to ask your bank for chargeback and you will get the refund
Sorry for inconvenience"
leaving you to discuss with your back to get our many back, if you will get your money back.
Also, please note there are further charges not properly advertised during the booking process.

This has to be the worst parking experience of my life , do not use these cowboys, absolutely disgraceful customer experience, car looked like it had been driven around a muddy field, interior was all mud , sunglasses stolen, no receipt for extra charges because of delay, DO NOT USE....

It was quite possibly the worst car parking experience I have ever had. Despite the company's request to give them 45 minutes notice before arrival. They still kept me waiting for about an hour after I had arrived at the (not so easy to find) drop off point before I was transferred to the terminal. Or should I say more accurately, I followed a very pleasant young man in another car to the airport. Where he dropped off one car and then took mine.

On my return, it was even worse. It took me over 90 minutes to actually speak to someone then another 100 minutes before my car was finally delivered to me. When it arrived, there was mud all up the outside of car on the drivers side. There was also mud in both the passengers & drivers footwell and around the inside of the door frame. 

What I found truly baffling was that both the car 12v socket covers open were open; the car heating was set to 28 degrees and both front & back cameras deliberately unplugged; why? 

Last but certainly not least, a good 45 miles unaccounted for when my "drop off point" was just over 4 miles away! Where on earth did they park it? Obviously a field of some sort, but why were 2 people in my car using both of the 12v ports and maxing out the heating? They were obviously hiding their use of my car by unplugging both front and back cameras. 

They were unapologetic and just shrugged their shoulders when I questioned the state of my car. Total lack of respect and I hope that someone reads these poor reviews and holds them to account. 

Definitely not a company I would ever recommend or use again. 

AVOID THIS COMPANY AT ALL COSTS !!
I’m only giving a one star rating as there’s no option to give zero.
On picking up my car at the airport, the driver couldn’t get away quickly enough and after inspecting the vehicle we realised why.
We noted the car was splattered in mud inside and out and the footwell and pedals were caked in mud. The driver had used the sponge/chamois to clean mud off his shoes and just thrown it in the back seat and to top it all off, there was a McDonalds bag with rubbish inside stuffed under the passenger seat. Inside the bag was a time and dated receipt from the day before we were due to fly home, from a McDonalds just down the road from the airport.
Spent the next four days trying to speak to someone in charge to complain but got nowhere.
Managed to get a full refund via my bank.
I say again, AVOID AT ALL COSTS

SCAM company, booked it via their website, read the reviews, cancelled it , never got refund!!!! They don’t even let google to add reviews on the company!!! STAY AWAYYYYYY

Absolutely awful company. Got back to my car parked at the airport but no one present. Called them to be informed my key was left under the car, anyone could have seen this being done and stolen my car. The car was also caked in mud inside and out. Including the passenger side and back. AVOID AT ALL COSTS

Booked this company for 10 days away, I phoned them an hour before I set off as instructed. I booked the drop off time for 3.30am. I used the address they gave me, not realising that the point takes you to a random street. Luckily there were some random people about at 3am and I asked a few people where the meet and greet was. I was pointed in the direction of the Holiday Inn so I parked there and tried to flag someone down to drop off my car to. Anyway, after numerous pleading voicemails from me and crying in the car park over stress, they phoned me at quarter past 4 to say that someone would be there in half an hour and that they didn't open until 4! Despite letting me book for half 3. I was incredibly stressed I was going to miss my flight. On the way back they were 40 minutes late and they diverted to pick up someone else from another terminal so I was an hour late by the time I got home. Then I got a parking fine from the Holiday Inn for £60! AVOID THIS COMPANY

My car was badly keyed whilst in their care, causing over £2000 of damage. They promised to repair the damage, but then ghosted me. I now discover that the small print of the contract refuses any liability for scratches. This is a company of crooks, who should not be trusted under any circumstances. AVOID!

Avoid this company at all costs. It's a scam and fraudulent business.
They never showed up to the Meet & Greet. Ignored all our calls. Ignored email communications. Nearly cost us our flight.

It was a very bad experience. When I went there, I mistook the time. They charged me an extra 30 pounds. On the way back, they said to call them when they got the luggage. I followed their instructions and said it would arrive in about half an hour. But I had to wait for two hours. I called to urge them, but they kept telling me that the driver was on the way. The website said they were only five minutes away from the airport. I should have taken a taxi and gone home earlier if I had known about this. I suggest that everyone avoid using them.

Absolutely useless. Avoid at all costs. They 'confirmed' my booking and took the money, then failed to answer the phone every time. Except once, when they told us to go to a deserted off-airport parking area. We were left at Heathrow at 4am, and still they refused to answer the phone. We had to rush to the long-term parking and barely got our flight. Very angry with these morons.