Geo Knight Co Avaliações 104

I own a small Ecommerce site needing to heat press my brand labels onto my custom produced clothing. I purchased a JP12 clam shell swing unit long ago, over 10 years. This unit has worked consistently and without fail every single day. It has only needed a replacement switch or small electrical part from time to time. Geo Knight not only carries all these inexpensive replacement parts but their customer service every time I’ve reached out has been quick and personal, assuring me that their equipment will continue to do its job with the needed part. It’s a rarity these days to have a company to continue to support their product AFTER the initial sale of the equipment, saving a small business like mine from needlessly spending $$$$ replacing equipment.

I have 2 GeoKnight and 1 Hotronix heat presses in my shop that get used daily to print 100's of shirts a day. My Hotronix seems to be down more than it isn't and i am constantly working on it. When i do reach out to them for tech support i rarely get the help i need. My 2 GeoKnights on the other hand run flawlessly. In fact the oldest one, @10 years old, i've never had an issue with. My other one i have only had a couple small issues and tech walked me through those quickly and painlessly. Any heat presses i buy moving forward will be GeoKnight.

Best quality press
I have using the K20s for about 3 years, I didn't have a single issue with it. It's working amazing, (I had tried many other company's, "Geo Knight IA the best"
Recently I called them to order an additional part for my press and I was very happy woth their amazing customer service,

Thanks Geo Team!

Y’all.
Geo Knight is THE only heat press company you need to consider. More specifically, the customer service I received from Suzi was off the charts.

We have been stationed in Japan for 17 years. Finding a company willing to ship merchandise here for us is getting harder and harder. Not only did they sell to me… they arranged shipping, took care of ALL customs paperwork, and had it delivered straight to me —not to a port for pickup.

And I had my press in less than a week!!!

To say I’m happy with their service is a huge understatement.

Next level quality heat presses. Couldn't be happier with my DC16 and the accessories.

I talked to Suzi about the part that I needed and she was able to get the part out the door same-day, with next-day delivery. She was extremely professional and sympathetic to our situation as it was the Thursday, before Labor Day weekend. Unfortunately, UPS dropped the ball and failed to deliver the part. As soon as I let Geo Knight know about the situation, they sent a replacement part out the same day. I can't say enough about the amazing customer service, reliability, and quality of the Geo Knight press and the service that supports it. I would highly recommend this press to others in the market, and will certainly buy another one if this one ever wears out.

What a great company! I've had few warranty / tech support from you before since 2014 and I am still amazed at their level of customer service. I email them questions and they will get back to me fast with solutions and you can tell that they really stand behind their product.

For years now we have enjoyed working with Geo Knight! Not only are their products very well built (Overbuilt maybe in some cases), they have very simple and easy repair processes. It is always nice to know you can maintain your own machines with just a little know how and they are always willing to work with you and have created troubleshooting plans for you to follow.
It is clear these machines are assembled by actual humans and therefore, any human can work on them. Kudos to ditching the "Disposable" product route that many other companies have chosen. It is clear these machines are designed to last a lifetime and to be repaired and maintained on site.
I will always defer to Geo Knight products first and refer them to anyone in our industry before any other brand.
Keep up the good work!

We'd been having trouble with the reliability and production quality of our existing heat press used for a small business. I reached out detailing our issues and Aaron Knight responded through an email discussion with good alternatives for our use case, and also a suggestion for a custom platten to press on. We went with it and it has been a perfect solution for us. It is nice to deal with a company that produces a high-quality American-made product, as well as provides service and support that actually helps. And you can tell throughout the whole company, from the way the products are made, packaged, manuals written, and support provided that the people who work there take pride in their work.

Hello, Aaron Knight helped us and went well beyond standard customer service. Walked us through step by step with SOLUTIONS! This company has customer service down to an art form.
Keep up the great work and your passion. Love it.

Thanks again,

Austin

Just un-crated our newest Geo Knight heat press. We currently have over 14 heat presses from single mug presses to 44x64 flat heat presses. While they aren’t all from Geo Knight, some equipment bundled their brand, 9 of them are.
Geo Knight is our go to brand for reliability, ease of use, and performance. That’s why we continue to buy Geo Knight heat presses. One of our 44x64 maxipress air Geo Knight presses has been reliably serving us since 2008 with no issues. Go with Geo Knight if you’re looking for a reliable high quality heat press. Beyond great equipment their staff are friendly, courteous and there to help if you encounter a problem!

We have owned our DK16 press for nearly ten years and the very few times we've needed assistance with it, the customer support at Geo Knight has been very quick to respond with the exact solution we need. They understand their equipment so well that they can walk you through anything that comes up with patience and accuracy. HIGHLY recommend Geo Knight Co.

A great company to do business with:
I been working with Suzanne & Aaron at Geo Knight company for many years. Their staff within their company are not only friendly and professional but very helpful. This company revamped my tiered equipment and did a fabulous repair job on multiple presses.
They have a variety of equipment for all your needs and the best heat system that I have encountered in my many years in the screen and embellishing industry. I have never had a bad experience with Geo Knight company!
Dave Lathrop-Pure Hockey print shop Manager

The customer service provided by Aaron is always top tier. If I have a question they always have the answer and they stand behind their products. If they find an issue with one of their machines they fix it. The DK20 bolts needed to be replaced and they did it two times no charge. Making the machine even stronger than before. Great company that takes care of their customers.

Susan is the best, super helpful with my order cant recommend this company enough

Excellent quality heat press. Customer service is phenomenal and the best I've seen in ages. Highly recommend. This will be the only company I use from here on out for any heat press needs.

Excellent customer service. We called with a question, they sent out some parts, free of charge. Our problem was solved and we are grateful to be a part of the GEO KNIGHT family!! :) We have two heat presses currently and will only purchase from Geo Knight Co in the future. Go Team GEO KNIGHT!!!

Every time I need some help or guidance, I send an email and, literary, in less than an hour (last time I think was a whole 5 minutes! of waiting) Aaron or any other support member, I receive a perfect answer. He gave me the product code and the web address, I ordered the product and received next day, in the morning, without paying rush!!! We got 7 presses from them and 0% regrets. The machines are awesome

Absolutely fantastic service and help with spare parts.
A quick turnaround meant less downtime in production considering we are in the UK

We love working with our Geo Knight DK20S heat press! But what is even greater, is the customer service that we receive when we need it. This is a great company to work with.