Love the engagement ring
Love the product! Thank you for the nice lab-grown engagement ring :)
2 de julho de 2025
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Detalhes da empresa
Informações de contato
1062 Lincoln Ave Unit 1023 San Jose, CA, US , 95125, San Jose, Estados Unidos
- +1 (484) 585-0100
- hello@heerok.com
- heerok.com
Great company to work with
Great company to work with, wanted to make several changes to my order after the initial order was placed. They responded very quickly and made the process very easy.
30 de junho de 2025
Avaliação não solicitada
My ring was beautiful
My ring was beautiful. Heerok was very accommodating.To my request, I wish you guys carried more of a variety of rings besides wedding and engagement. We had a great experience!
2 de julho de 2025
Avaliação não solicitada
Found My Perfect Diamond Ring
Absolutely love my lab-grown diamond ring! It took a bit of time to find the right stone since I was looking for a larger size with the perfect clarity, shape, and color. The team was incredibly patient and thoughtful, sharing helpful suggestions and honest feedback that made the whole experience feel easy and special.
29 de junho de 2025
Avaliação não solicitada
Ring withholding refund
Ring withholding refund
Dpd confirmed that their driver returned Doorbell to Ring on 14/10/24 but as Ring can’t find it, they are refusing to give me a refund until it turns up.
Daylight robbery!
Do not order products directly from Ring, order instead from Am.zon because if something goes wrong returns are usually straight forward. If you order from Ring they will hold you responsible for its loss not themselves or the courier & refuse a refund.
Update
Ring Logistics are still refusing to provide a refund even though they have lost the package but after 2hrs 30 mins of phone calls to Ring, a very helpful customer service agent is going to try to arrange a refund using invoices from other purchases in my account.
fingers crossed.
20 de outubro de 2024
Avaliação não solicitada
Resposta de Heerok Jewelry
Hello David,
We have thoroughly checked our records and can confirm that we have not received any order under your name or associated with your account. It appears there may be a misunderstanding or confusion. We take every feedback seriously, but we must emphasize that this review does not reflect an order placed with us.
If you believe there has been an error, please feel free to reach out to our customer service team, and we will be more than happy to assist you further.
We value transparency and accuracy in our reviews and appreciate your cooperation in resolving this matter.
Kind regards,
Support Team
Heerok Jewelry
Support seems to have gone down the…
Support seems to have gone down the pan…
Support seems to have gone down the pan since the takeover, couple this with an upgrade to the account area making it very difficult to navigate and removing the resend welcome email which is a right pain
19 de outubro de 2024
Avaliação não solicitada
Resposta de Heerok Jewelry
Hello There
We have reviewed our system and there appears to be no record of a recent order or support request under your details. We take customer service very seriously and would like to assist you with any issues you may have experienced.
Looks like you guys created this email account in order to spam our profile as the name of email looks similar to our brand.
If you have placed an order with us or have encountered any difficulties, please provide more information or contact us directly so that we can look into the matter and ensure everything is resolved promptly.
Thank you for your understanding.
Kind regards,
Support Team
Heerok Jewelry
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.