Hella Heels Avaliações 

158
O TrustScore é 4.5 de um total de 5

4,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

After hearing bad reviews from friends about Hella Heels being poor quality that breaks easily and and having 3/4 boots be "out of stock"after my friend had already purchased them and was then forced... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Would literally not shop anywhere else for heels or pole related gear - heels are always beautiful and top quality. From ordering to receiving is a smooth process and whole team are legends. Love love... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wonderful boots, stilettos and clothing. More importantly, very engaging staff, always keen to help. Really appreciate such responsive, valuable, friendly service. Thank you ladies xx

Avaliado com 5 de um total de 5 estrelas

It’s not just about the products and styles that I love with Hella Heels but their Customer service is top notch , you can’t go wrong with hella heels , I just wish you have more stocks coz the ones... Ver mais

Detalhes da empresa

  1. Loja de Calçados

Escrito pela empresa

Leaders for iconic pole dancing shoes, thigh high heels & stilettos. Designed by Dancers for Dancers.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

158 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(158)

47 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

I have 36 pairs of hellas

I have 36 pairs of hellas. They're all amazing except I bought 3 different pairs of the cupid shield stilettos and none of the ankle straps were long enough. You should have recalled these. I bought 1 pair from you and a pair for a friend. Both the same... and a pair from pole junkie.

All three were too short on the ankle straps.

I also think the quality of the shoes are great 99% of the time. I've had none of my shoes break. Just wear down. Which is amazing.

Please make more colours in the sheild stilettos they're the comfiest shoes I've ever worn. The ones with the clear tops. Make it reign! These are so underrated. 🔥

2 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love this company and their shoes <3

Amazing quality shoes and accessories, great customer service, and fast shipping. I now have 3 pairs of Hella Heels + shoe protectors and they have held up so well over the years

15 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great products

Great products! Arrived on time, as expected, and it great shape. Ordered a dreamy pair after rave reviews from a friend and professional stripper. Hella's are her go-to's for work and swears by them. I get her enthusiastic review now ;)

15 de dezembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

So here’s the cold hard facts about my…

So here’s the cold hard facts about my experiences With Hella Heels
I’ve ordered from Pleasers, Hella Heels US and UK.

I love my heels from pleasers and everyone insisted the Hella Heels was much better quality and I would be satisfied with the price markup.

It’s important to note that they have a statement in the fine print about the likelihood of receiving products missing the heel cap… the fact that this is so common it must be stated in the fine print makes every order nerve wracking. You’re also paying a hefty price for shipping with a good chance you’ll receive something incorrect or missing “pieces”

So not only are you likely to receive the incorrect (I’ll get to my story) or faulty product, but they also ask for a TIP at checkout. Before you even receive the order…

I ordered a pair of boots on sale and I’ll be honest they are very comfortable and I wear them lots. I also got the clear shoe protectors, and in my personal experience they do not last nearly long enough to be worth the price.

Now, I did order two pairs of sandals on Black Friday…
No one will tell me whether the one pair was made faulty, or they shipped me a wide fit pair. I had to send videos of me measuring the over the toe strap of both shoes to hella heels to prove that they send me one pair of faulty heels. It took several weeks and slow response times but they finally refunded me for the shoes and had me ship them back, but I was never compensated for the extra cost in shipping weight.

Pleasers are a much more secure sandal, and I have seen videos of people experiencing the same issue where hella heels won’t hold their arch in.

Overall very disappointed in the price tag and “Tip” culture of this company for the poor quality and customer service they offer.

9 de dezembro de 2024
Avaliação não solicitada
logotipo da Hella Heels

Resposta da Hella Heels

Hi there,

Thank you for taking the time to leave a review, we appreciate all feedback.

We are sorry you weren't satisfied with your experience with Hella Heels, though happy to hear you find our boots very comfortable!

We are sorry if you were offended by the option to leave a tip at the checkout, that was certainly not our intention. It is simply a setting that our e-commerce platform offers for the US market, as tipping culture is so widely established there. It is by no means mandatory and we are sorry if you felt obliged to tip.

With regards to the heel tip, it seems you might be referring to the FAQs section on our website. We have put this resource together with the best intention of managing customer expectations and providing guidelines what to do in the case of various possible scenarios. While we have quality control processes in place, unfortunately human error can't be 100% eliminated and that's what our customer service is for.

We are also sorry you've experienced slow response times following our Black Friday sales. It is a peak season for us and does result in multifold increase in order and message volumes, and therefore slower response times despite our team working overtime. We do advise about it in our auto replies and Black Friday FAQs, though we can understand the frustration when one has to wait a bit longer for their issue to be resolved. Your patience and assistance in getting to the bottom of your issue has been greatly appreciated, and we do hope we have expressed it enough in our e-mail communication with you. As this review is anonymous, I'm unable to further look into the specifics.

Our stilettos do fit different to our competitor brand. While some customers love and prefer it, unfortunately some find they don't work well for their feet. It is a challenge that comes with trying to make things differently, and as much as we would love to, in reality it's not possible to accommodate for every foot with one style. However, as always we do try and keep working on new styles to address this - such as the release of our Wide fit collection.

We appreciate your understanding, and apologise again for any inconvenience caused.

Team Hella x

Avaliado com 5 de um total de 5 estrelas

Why did I wait so long to make an order?

I love my Hella heels. We made a bulk order before they moved to the states. I myself - as a studio owner - have been reluctant to purchase my own pair (because I have a shoe problem and already have too many). But took advantage and am I ever glad. The heels fit much looser than other brands - so buy true size not up or down. But their shoe protectors? If I had had their shoe protectors on all the shoes I ever had + I would have every single shoe I ever bought. They are absolutely ingenious. I cannot express enough GET THEIR PROTECTORS.

1 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best quality products

Best quality products
It is the second time I buy from Hella Heels and I am very satisfied with the product design and quality, as well as with customer service

29 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Glitter Neon Dreams are made

Bought the glitterati classic stiletto 8” last summer and they have been my go to pair ever since. The change made to the shape of the toe from previous stilletos has made all the difference and they are so comfy. Got shoe protectors to match, one turned up with slight discolouration and the team were amazingly quick to act and replace- brilliant service as usual
Other pole heels exist but I’m not sure why, I’m a hella girl all the way!

20 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love Hella-shoes

Love Hella-shoes, so comfy, good quality, the matching shoe protectors are great!
The only issue is that a lot of things are sold out a lot, so it can be tricky to get a hold of what you want!

17 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hellas are really good

Hellas are really good, there are so many sizes, styles and fittings to choose. My first ever pole boots were Hella Heels amd I fell in love with them instantly. Very comfortable and light.

30 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really love my Boots

Really love my Boots. They fit perfectly and are not too narrow or wide for my feet. I have black fake suede Boots and the good thing is, that there are no black stripes on the floor after dancing and sliding!

30 de abril de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I absolutly love the designs and colour…

I absolutly love the designs and colour selections and how you cater to larger feet aswell, glittari would be my favorite range but i do love everything you bring out. Would you ever consider making some shoes to general use aswell with less heel and platforms but keep your amazing style and zing

11 de dezembro de 2024
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais