Zeer slechte ervaring met dit bedrijf! Mijn zoontje van 7 had per ongeluk een bestelling geplaatst van ongeveer €60. Ik heb direct contact opgenomen om de bestelling te annuleren. De medewerker g... Ver mais
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Veja o que dizem as avaliações
Falsely advertise 1-2 days delivery. I placed an order on Saturday. They won’t answer the phone or respond to emails. Delivery came Wednesday evening after I advised I would be raising a dispute wi... Ver mais
Terrible customer service. Poor customer experience. Stick to your reputable retailers like Dan Murphy’s to avoid disappointment. I placed an order over a week ago and received no information that my... Ver mais
rotbedrijf , bestelling van 50 euro is niet bezorgd. Man schreeuwde door de telefoon dat hij gaat niet bezorgen, ik wilde mn geld terug toen hij heeft de lijn afgebroken. oplichters, hoop ik dat meer... Ver mais
Detalhes da empresa
Escrito pela empresa
Independently owned Liquor Marketplace, delivering alcohol to your door across Australia at low prices. Buy Now Pay Later at No extra cost.
Informações de contato
2 Percival Road, , 2164, Smithfield, Austrália
- customerservice@hellodrinks.com.au
- hellodrinks.com.au
1,4
Muito Ruim
52 avaliações
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FALSE ADVERTISING & APPALLING CUSTOMER SERVICE!
FALSE ADVERTISING & APPALLING CUSTOMER SERVICE.
Where do I even start. Apparently it’s normal practice to advertise and also confirm in writing that I will be receiving an order I paid for then send me something else because “they cannot guarantee vintage stock”.
Purchased a vintage 2009 bottle of Dom Perignon as pictured on the Hello drinks website for a very meaningful celebration (the year was VERY specific and held special place in ones heart). I followed up at time of order with an email to support confirming that it was definitely a 2009 bottle and the importance behind it. I received a response a few hours later confirming “I will be receiving a 2009 bottle”.
So, to my horror (and 3 days out from gifting) I received a 2010 bottle of Dom Perignon. I tried desperately to contact them to explain the importance and that I needed the 2009 urgently. I received an email being told it was a mistake and that a 2009 bottle would be sent priority. I asked them to confirm the time frame as I was now stressed and tight on time time and then received this is response -
“ Hi Lauren,
Apologies for the late response. We cannot guarantee vintages at this stage as stock changes over so frequently from supplier. We are trying to source milk the 2009 bottle, but can’t guarantee it.
We can have the bottle collected & returned or we can provide $10 credit on your account.
We strive to create top-of-the-line products that our customers love, and we want you to be satisfied with everything you purchase from us.
Please let us know how you would like to proceed and our apologies again that you weren’t completely satisfied.
Sincerely”
I am absolutely appalled and the back tracking not to mention the lame $10 credit to use with them. Is this seriously how business’ are allowed to run these days? I’m now left with an overpriced bottle of 2010 Dom which I could have got from Dan’s 2 mins up the road and $20 cheaper.
Seriously don’t bother with these guys. Wish I had read the reviews before buying.
17 de fevereiro de 2021
Avaliação não solicitada
Great range and prices
Great range and prices, delivered interstate within 2 days too, great service, can't complain. Will be back again
10 de janeiro de 2021
Avaliação não solicitada
they short shipped and haven't refunded…
they short shipped and haven't refunded after promises made by owner...7 weeks and still going on...DO NOT TRUST this company....poor service and u cant get a straight answers
6 de janeiro de 2021
Avaliação não solicitada
Resposta da Hello Drinks
Hi Ted, As already communicated to you on 20/12/20, your funds were held by PayPal as you lodged your dispute with them, as we agreed with you, our supplier left the order short, and we advised PayPal to refund the amount of $173 to your account, which you agreed to. At the time of your last follow up, PayPal had not closed the case, so you need to follow up your dispute with them, as they have frozen the funds which we cannot access, alternatively you can close the PayPal ticket, which will release the funds back to our account, and we can refund the money to you immediately. This was also communicated to you on the 20/12/20. Unfortunately your request to receive payment/extra refunds to not leave a negative review have been denied.
Am now 22days from order…
Am now 22days from order placement/delivery confirmation, and have only received a portion of the order which are for Christmas gifts to employees, who finish up tomorrow. Some responses to emails but I am instigating all of the correspondence. Stuff ups happen, but ultimately the business can only be judged by couriers they use and the timely and proactive customer service when problems arise.
17 de dezembro de 2020
Resposta da Hello Drinks
Hi Chris, apologies for the delay with your order, I am working on this with our customer team, whilst we are judged on the couriers we partner with, the volumes they have experienced in the online industry this season has been record breaking, from our side we had very few issues with dispatching orders ahead of time, however some of the issues occurred in the delivery network, which increased the volume of customer tickets our team were handling. We are working with the couriers to improve the speed and accuracy of delivering on time. Will be in touch. Cheers, JP (Owner)
I have been waiting 2 weeks for my…
I have been waiting 2 weeks for my drinks I ordered and still haven’t received them. Not very good service.
9 de dezembro de 2020
Resposta da Hello Drinks
Hi Lynette, Apologies about the delay with your order, we are following this up with the courier, who have been experiencing major bottle necks at their depots, orders are now moving again, so it should be with you soon. Our normal service to your area is 1-2 business days.
Zero stars.
Zero stars.
We are still waiting for our beer.
Meant to be here by December 1.
It was ordered in November 25
Terrible terrible terrible
9 de dezembro de 2020
Resposta da Hello Drinks
Hi Peter, Apologies for the delay with your order, we have been experiencing some delays on certain routes with the couriers due to Christmas/Covid backlogs, our team are working with the courier on your order, with latest scan showing today, with the beer moving closer to you. Completely understand the frustration, which we will reach out to resolve as soon as we get the beer to you. Cheers JP (Owner)
Resposta da Hello Drinks
Thank you Winifred, Cheers JP (Owner)
Delivery was prompt and it was easy to…
Delivery was prompt and it was easy to navigate the site, however I am a little disappointed in the quality of wines that I received.
9 de dezembro de 2020
Resposta da Hello Drinks
Hi Crystal, Thanks for your feedback, these wines came from one of our marketplace suppliers, on special for $79 per dozen. You can make a review on the product page, which will help other customers in choosing their wine, we will also make a note to feed this back to the supplier.
delivered in good condition but…
delivered in good condition but delivery was slow
28 de novembro de 2020
Resposta da Hello Drinks
Hi Ian, Apologies for the delay that you experienced, Your order was picked, and dispatched same day, however during the businest two weeks of the year saw some of our orders caught up at the backlogs at the depots, normal delivery times are 2-3 business days to your area.
Hi we have still not received our case…
Hi we have still not received our case of Leffe Blonde. Can you please advise delivery date?
I have entered my provided tracking number on the Aramex/Fastway site, and the tracking number is not valid.
Who can I contact to sort this out?
25 de novembro de 2020
Resposta da Hello Drinks
Hi Kir, Hope you are well, your order is currently at the Courier depot, and will begin scanning shortly, due to the high volume of orders from this promotion, we have to send the beer in pallets to their truck, where they will sort them and scan them, rather than double scanning at our warehouse, and again at theirs.
Great price
Great price. Product delivered in time.. Prompt updates on shipping and delivery. Nice experience overall.
24 de novembro de 2020
Resposta da Hello Drinks
Thank You Rajesh ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Cheers, JP (Owner)
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