I hesitated at first because of the mixed reviews, but I took a chance with Hellymoon and it paid off. My dress arrived sooner than expected and the quality is genuinely impressive — the material feel... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... Ver mais
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Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested... Ver mais
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I ordered a sparkly bodycon dress from this website and upon its arrival, looked nothing at all like the photos. The material was cheap, the neckline was a disaster, and even the color was wrong. I pa... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Informações de contato
Estados Unidos
- service@hellymoon.com
- hellymoon.com
1,9
Ruim
281 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Extremely poor customer service
Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested photographs, which were provided, then ignored all emails. Please do not use, would not recommend at all. Extremely poor customer service.
13 de abril de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Suzy Alexander,
Thank you for reaching out to us regarding your recent experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to clarify that our return policy, which allows for a 7-day window for returns, has been designed to ensure that most customers have sufficient time to evaluate their purchases. We understand that unforeseen circumstances can arise, and we strive to accommodate our customers' needs as best as we can.
Thank you for your understanding.
Sincerely,
Hellymoon Customer Care Team
The ordering process was very smooth as…
The ordering process was very smooth as well as contacting one of the representatives . Georgia. She responded attentively and was very respectful!
9 de abril de 2025
Avaliação não solicitada
I ordered a "beaded" dress in an XS.
I ordered a "beaded" dress in an XS.
What i received is a dress that was a sewn together dup with glued on rhinestones!!!!
It hangs to the floor and beyond and so heavy from the fake glued on rhinestones it droops off of her...
1 de abril de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Disappointed,
Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you have encountered with your recent order of the "beaded" dress in size XS. We understand how disappointing it can be to receive an item that does not meet your expectations.
Please be assured that we take quality control very seriously and will implement a thorough inspection process prior to the delivery of our products to ensure that such discrepancies do not occur in the future.
To assist you further, we kindly request that you provide your order number. This will enable us to address your concerns promptly and effectively.
Thank you for your understanding and cooperation. We look forward to resolving this matter for you.
Sincerely,
Hellymoon Customer Care Team
Do not buy from this company
Do not buy from this company! They will avoid giving refund if you pass their 7 day policy, even when tough circumstances means you haven't been able to try the dress within 7 days. I've lost £100 and quality is well below what I expected - WBHMUK2692
9 de abril de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Maria,
Thank you for reaching out to us regarding your recent experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to clarify that our return policy, which allows for a 7-day window for returns, has been designed to ensure that most customers have sufficient time to evaluate their purchases. We understand that unforeseen circumstances can arise, and we strive to accommodate our customers' needs as best as we can.
To assist you further, we kindly request that you provide your order number. Once we have this information, we will review your case and work towards a resolution.
Thank you for your understanding, and we look forward to assisting you.
Sincerely,
Hellymoon Customer Care Team
Not recommend at all
Not recommend at all , such a scam
Please be aware when you buy a goods you must cover return payment and "refund will exclude any applicable handling fee and restocking fee " !!!! And you won't be offered money back , they will offer you coupon.
Please think twice before any purchase .
25 de março de 2025
Avaliação não solicitada
Resposta da Hellymoon
Hello Anna Grzys,
Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent return. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email.
I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.
Have a lovely day!
Hellymoon Customer Care Team
Don’t order if you need a dress soon
They don’t reply to emails, the product ships from China (that is not disclosed), poor communication on when a product will ship or arrive, and I wish I would have done more research before agreeing to order my daughters prom dress from some no-name website. It’s not like this was cheaper than going to a store, I paid $160 including shipping and that was after a discount code. I’ll update more once (if) we receive the dress.
24 de março de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Jacob V,
We regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Jacob V and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email adress, we will promptly send you an email containing all the necessary details of your order. Your satisfaction is our priority, and we are committed to ensuring a smooth shopping experience for you.
Kind regards,
Hellymoon Customer Care Team
Ordered a dress tried emailing not…
Ordered a dress tried emailing not getting any response tried doing a chat on website they asked what the issue was never asked order or confirmation number but responded your order takes 48 hrs to process it’s been over a week dress is needed for prom. I’m thinking it’s a scam
9 de março de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Julie Valenti,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
Hellymoon Customer Support Team
I'm getting worried this site is a scam
My prom is the beginning of April and I have not received any update on my dress even though I paid extra for shipping insurance and expedited shipping. My order number is WBHMUSSL7517. This website is definitely a scam and I just want my dress!
10 de março de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Zahriya Thomas,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
Hellymoon Customer Support Team
Scammers. Do not buy from this company
This company is an absolute scam do not buy anything from here. The quality is poor and stinks of gone off fish. Sizing is completely inaccurate and it takes about a month to arrive. When I’ve tried to return my items for a refund I was offered 12 or 17 dollars refund when I paid 95 pound for the dress. When I queried this they then offered me 25 dollars or 100 dollar coupon code to buy with them again(why the he’ll would any customer want that after being unsatisfied with the current order) and this can only be issued if the product is returned to China or America and postage is paid by the customer! Awful customer service awful product. The business should be shut down. Do not give your money to these people.
10 de março de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Emily Jones,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear that you are not satisfied with our product. We will continually improve our product and service in the future. We have sent you an email, your attention and patience will be highly appreciated.
All responses will be used to further improve the quality of our service and products. Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Kind regards,
Hellymoon Customer Care Team
I have been trying to get in contact…
I have been trying to get in contact for an update on my order. My prom is beginning of April and I am worried my dress won’t come in!!
7 de março de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer,
We regret any inconvenience or frustration that your experience has caused you.
Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order. Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details of your order. Your satisfaction is our priority.
Kind regards,
Hellymoon Customer Care Team
I have been trying for days to get into…
I have been trying for days to get into contact with hellymoon, says live chat? But no link to anything. My order has been saying “placed” with no further updates for a month.. I have sent two emails and still no reply, anyone else have this problem? Worried I got scammed and I need this dress by the 22nd for my sisters quince..
4 de março de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Katya,
We sincerely apologize for the disappointment and inconvenience caused by by your order being overdue.
Timely and reliable delivery is a top priority for us, and we strive to ensure that orders reach our customers within the estimated timeframe. We regret that we fell short of meeting your expectations in this regard.
For your case, we have sent an email to help further about your issue, please kindly check it when you have a moment. Thank you for choosing our brand, and we hope to have the opportunity to serve you better in the future.
Kind Regards,
Hellymoon Customer Support Team
Zero response...until review submitted
My wife and I have been trying to cancel the order she placed on Friday immediately after ordering as she no longer needed as she found a dress locally that fit her needs. Our order WBHMUSSL7312 has not been canceled and not funds returned and we have had ZERO responses from Hellymoon. It also shows live chat is available on their site but there are no links to chat live with someone for assistance. We tried to cancel within an hour of ordering. Hellymoon, please cancel and make this right.
UPDATE 3/4- as of thie monring at 2:27 am, Hellymoon finally connected and provided the necessary refund. IT would be easier in the future if there was a means to update orders and or cancel via your website or a phone number to connect with customer service instead of via email which seems to have slow response time based on the number of reviews. I have updated to 2 stars based on this recent development.
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Chris Dahl, we regret any inconvenience or frustration that your experience has caused you.
Regard to your recent complaint regarding the lack of response to your cancel request email. After investigating the matter, we discovered that our customer service team did indeed respond to your inquiry. However, it appears that you may not have received it.We sincerely apologize for any inconvenience this may have caused. We understand the importance of addressing your concerns promptly.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Hellymoon Customer Service Center
Do not buy on this site
Terrible customer service do not buy on this site, I bought a quinceanera dress almost a month I have sent them multiple emails to get a follow up of my order WBHMUSSL6447 but so far I have not gotten a response, they do not bother to answer your emails so I can not trust them, better make another purchase on a page that is here in the U.S. more reliable. I'll start to make my claim for fraud in my bank account because I fell into the hands of scammers.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Karen,
Thank you for your feedback to us regarding your recent experience. We sincerely apologize for the inconvenience you have encountered with your order.
Due to an exceptionally high volume of orders during this peak season, we regret to inform you that there has been a delay in the processing and delivery of your item. We understand how important this purchase is for you, and we are truly sorry for any frustration this may have caused.
In light of the circumstances, we have taken the necessary steps to cancel your order and initiate a full refund, the refund may take some time to reflect in your original payment method, typically 5-7 business days, but it actually depends on your bank's processing time.
We appreciate your understanding and patience during this time. Should you have any further questions or require assistance, please do not hesitate to reach out.
Thank you for your understanding.
Best regards,
Hellymoon Customer Care Team
Don’t buy from this company horrible…
Don’t buy from this company horrible service they don’t respond to your messages I ordered a dress from them till now I didn’t receive it. Trash service one start for your fraud company too much for you.You said you don’t have a record that’s the order number WBHMUSSL6680 I send too many emails to see a response from you. You guys don’t even bother to reply back. it keeps saying it’s preparing for tracking stop showing people that you guys respond if you do you would respond to ur customer service
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer,
Thank you for your feedback to us. Please be assured that our standard response time for emails is within 24 hours, and we are fully committed to addressing any issues our customers may encounter.
To clarify, our delivery timeframe includes both the production time of the order and the logistics transportation time. Unfortunately, we are currently unable to locate your order number in our system. We kindly request that you provide your order number in your response so that we can assist you promptly.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Hellymoon Customer Care Team
Buyer beware
Buyer beware: I ordered a dress on December 14, 2024, and I still haven't received it. I contacted customer service and was informed that shipments are delayed due to weather conditions. I am now reaching out to my bank to file a fraud claim for a full refund.
2 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Anna,
Thank you for your feedback to us. We sincerely apologize for the inconvenience you have experienced due to the delay in receiving your dress.
We would like to inform you that the delay is a result of unforeseen circumstances affecting USPS logistics, specifically related to adverse weather conditions and fire incidents in certain areas of the United States. Unfortunately, these factors are beyond our control, and we appreciate your understanding in this matter.
We have already provided a solution to your concern via email, and we encourage you to review that correspondence for further assistance. Our team is committed to resolving this issue to your satisfaction.
Thank you for your understanding.
Best regards,
Hellymoon Customer Care Team
Buyer beware
I'm definitely one of the ones to have a bad experience. I ordered a dress almost a month ago, and now my event is in a week and still no sign if the dress. It has been in transit for over a week with no update, except that it's in transit and thanks for waiting. I have emailed multiple times with no response. I will be disputing with my credit card company. Do not order from here.
5 de janeiro de 2025
Avaliação não solicitada
Resposta da Hellymoon
Dear Camille,
Thank you for your feedback to us. We sincerely apologize for the inconvenience you have encountered with the delivery of your dress.
After investigating the matter with our logistics partner, we have been informed that your package was unfortunately lost during transit. To rectify this situation, we are pleased to offer you the option of a replacement dress or a full refund. We have already sent you an email outlining these options, and we encourage you to respond at your earliest convenience so we can assist you further.
We appreciate your understanding in this matter. We are committed to ensuring your satisfaction and look forward to resolving this issue promptly.
Best regards,
Hellymoon Customer Care Team
Good Company!!
Good Costumer Service!! Great Quality!! I ordered my Hoco Dress from here not knowing it wasn’t an american website. I got really scared at first but when the dress arrived it was great quality and looked exactly like the picture. The size didn’t fit, and i had no problem returning the dress and getting it in a different size!! I will be buying my prom dress from here!!
14 de novembro de 2024
Avaliação não solicitada
Resposta da Hellymoon
Dear Signe,
Thank you for your kind review of Hellymoon. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Hellymoon.com soon!
Best regards,
Hellymoon Customer Service Team
Strike 1, 2,, and 3!!!!!
First, I received an email saying there was a delay in the dresses. I contacted them asking for refund- since the dresses would not be delivered in time for the event. They said no.
Then after a couple of weeks when I finally received the order. I got the same dress in 2 sizes (1 of my usual size and 1 size up) as the website said easy returns. Neither dress fit- both we were too small.
Finally, I sent an email asking for a return. They responded to me saying they only take returns within 7 days of receiving items. Yes, I was over 7 days late, but geez thats a short time. Especially since you cannot ahip the order in a timely manner.
Prices are not great- got better deals at Dillards where I had to buy another dress due to their slow shipping. (Which they claim is quick- it is not!!!!- took almost a month to get items)
Buy elsewhere and save your time, money, and frustration!
22 de novembro de 2024
Avaliação não solicitada
Resposta da Hellymoon
Dear Heather,
Thank you very much for your comment! We sincerely appreciate your feedback and understand your concerns regarding the delivery time of your order. We kindly ask you to refer to the instructions on your purchase page, which indicate that the dress preparation time includes both the production and shipping time. Your dresses required 7-14 days for production and 6-10 working days for shipping.
We noted that you placed your order on September 21st, and we shipped it on September 29th, with the package being delivered to you on October 9th. We are pleased to inform you that we adhered to the delivery timeline. However, we regret to learn that you reached out to us regarding the return on November 23rd.
We are truly sorry to hear that the dress does not fit as expected. We understand that standard sizes may not always provide the same fit as custom sizes. We look forward to your understanding and cooperation. Thank you once again for your patience.
Hellymoon Customer Care Team
Horrible customer service
Horrible customer service. Sent multiple emails to return item with No Response!!
DO NOT Waste your money! Scam
19 de setembro de 2024
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer,
We appreciate your willingness to share your recent experience with us. We sincerely apologize for any inconvenience you may have encountered.
We would like to clarify that our standard email response time is within 24 hours. If you have not received a response, it is possible that your email was sent to an incorrect address. Please ensure that you are using our official customer service email address: customercare@hellymoon.com. For your reference, you can find this information on our website at the following link: https://www.hellymoon.com/pages/contact-us.
Additionally, we have been unable to locate your order based on the information currently provided. If you wish to proceed with returning the product, we kindly ask that you contact us through the aforementioned email address and include your order number. This will enable us to assist you more effectively.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Hellymoon Customer Care Team
I ordered a suit which looked terrible…
I ordered a suit which looked terrible quality and also the sizes did not match up with the actual sizes of the garments. I would say it was all about 2 to 3 sizes smaller. I have sent several emails to both email addresses advertised without any response back. Do not buy from this retailer. Also when you try and return about 40% of the cost is shipping which you do not get back if you return. They always ask you to keep the item for a discounted price. I would highly recommend staying away from this retailer.
14 de outubro de 2024
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer,
Thank you for taking the time to share your feedback about your recent purchase. We take all customer concerns seriously and would like to address each point you've raised.
Our standard response time for all customer emails is within 24 hours. We've checked our records thoroughly and can confirm that we've been maintaining this service level.
Due to the unique styles and designs we offer, there may be slight variations in sizing across different products. This is because certain styles may be intended to have a more relaxed or fitted look, which can affect the overall fit of the garment. We have sent your feedback on the products to related departments.
Regarding Return Policy:
We would like to clarify our return policy:
- The 40% partial refund offer to keep the items is actually an additional option we provide to our customers, not a requirement
- This option is meant to give customers more flexibility in their choices
- Customers are always welcome to return items for a full refund of the product price (excluding shipping costs, as per our standard policy)
We can confirm that we have processed the refund for your returned package. The refund may take some time to reflect in your original payment method, typically 5-7 business days, but it actually depends on your bank's processing time.
We value your feedback and are committed to continuously improving our products and services. Based on your experience, we are reviewing our sizing information and quality control processes to better serve our customers.
If you have any additional concerns or questions, please don't hesitate to contact our customer service team directly at customercare@hellymoon.com.
Best regards,
Hellymoon Customer Service Team
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