I hesitated at first because of the mixed reviews, but I took a chance with Hellymoon and it paid off. My dress arrived sooner than expected and the quality is genuinely impressive — the material feel... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... Ver mais
A empresa respondeu
Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested... Ver mais
A empresa respondeu
I ordered a sparkly bodycon dress from this website and upon its arrival, looked nothing at all like the photos. The material was cheap, the neckline was a disaster, and even the color was wrong. I pa... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Informações de contato
Estados Unidos
- service@hellymoon.com
- hellymoon.com
1,9
Ruim
281 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I wish I would have read other reviews…
I wish I would have read other reviews before ordering from this website. We ordered 2 dresses for my daughter for prom. Within 24 hours of receipt, I contacted the company to return because the sizing on the dresses was incorrect. They asked for photos of the dresses with the tags (the dresses arrived with no tags in bags). I sent all the required information so I could get return authorization. NO RESPONSE for 3 weeks. DO NOT ORDER from this company, you will NOT GET A REFUND.
8 de fevereiro de 2024
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Purchased a 2024 PROM dress from…
Purchased a 2024 PROM dress from HellyMoon & it did not fit my daughter. It was too small and the color we received was not the color shown on website. We emailed with pictures (5) times to return the dress. That was at the beginning of January and it is now the 7th of February with no response. There is no phone number, the CHAT does not work and has been a horrible customer experience. BUYER BEWARE. DO NOT PURCHASE FROM THIS COMPANY
7 de fevereiro de 2024
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Velvet Mini Perfect For Fall
As temperatures drop, I rely on this plush midi more. Its rich velvet fabric feels luxe against bare legs and the flattering cut pairs perfectly with tights and boots. A go-to Friday night find for autumn events and cocktails.
16 de janeiro de 2024
Avaliação não solicitada
Resposta da Hellymoon
Dear customer,
Thank you very much for being part of Hellymoon!! We appreciate your business and hope to serve you again soon!
Best Regards,
Hellymoon Customer Care Team
Do not order from this company
Do not order from this company. Their returns policy is unreliable. For £140 the quality of the item was poor, and was a poor fit, and I requested a return. They authorised the return, there was a large postage fee to return to China, and 5 months later the parcel has been returned to me. No sign of a refund.
22 de novembro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Very bad costumer service
Very bad costumer service, over a month now and can’t get my refund and they never answer!!!!!
2 de outubro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
0 starts this website is a scam ordered…
0 starts this website is a scam ordered a formal dress and would not except returns no one would answer the emails or answer the phone number on the website DO NOR ORDER FROM THIS SITE
16 de outubro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
DO NOT ORDER FROM THIS COMPANY!
DO NOT ORDER FROM THIS COMPANY!! I need to return a dress that does not fit I have sent 4 emails with no response Not surprised when I realized being shipped from China Now when I try to sign into my acct It says I do not have an acct!! NO STARS
1 de outubro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Warning!!
Warning!!! Do not purchase anything from this website! They do not honor their return policy. They play some sort of game with how they respond to the email making it go past the 7 days per their policy. You will lose your money and the quality of the dresses is cheap. I do not want anyone else to be scammed.
20 de setembro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
This is the worst customer service
This is the worst customer service. I ordered 2 dresses and need to return them as they don’t fit! I can’t get any response have emailed them a few times and get no response! Make it impossible to return in the 7 days!! Wish I would have seen the reviews before we ordered! Never again!!!
9 de outubro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
DON’T DO IT
DON’T DO IT! I ordered a dress from their site on September 20 for my October 7 wedding. I paid the extra $30 for 3-5 express shipping. We are 20 days from purchase and still not dress. (Don’t need it now!) I have sent countless emails to them and haven’t heard a thing from anyone. I did get an “order shipped” email 6 days ago and the tracking has only updated once!
I would not suggest ordering an occasion dress from this site. I’m so disappointed.
9 de outubro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Misleading and Misinformation
Awful service, misleading information and website and don’t expect to get your items for months.
19 de setembro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I will add to the reviews that say…
I will add to the reviews that say don’t buy from them. I have emailed them twice within the return window of 7 days (which is ridiculous btw) to get return instructions and have not heard back from them. Horrible company! Do not buy from them.
27 de setembro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
If I didn't have to give a star at all
If I didn't have to give a star at all, I wouldn't! There is ZERO customer service, ZERO live chat, NO phone number, and they DO NOT respond to emails! I ordered a homecoming dress for my daughter, paid over $100 and it never arrived.....but there is no one to notify or process a refund for me!
fake business!
7 de setembro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
DO NOT BUY FROM HERE!
DO NOT BUY FROM HERE! HORRIBLE CUSTOMER SERVICE. I bought a dress for my daughter's homecoming. The same day it arrived she tried it on and it was too big. I have attempted 4 times to contact them because the return window is so narrow. You can only contact them through email. The website says 24/7 chat is available but that is a LIE! It is never available. I am sure they do not respond on purpose so you miss your window to return. I am no stuck with a dress that doesn't fit and out the money for it because they go against their statement of wanting to provide the best customer service. NEVER again will I even look at this website.
13 de setembro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Return within 7 days
While the dresses are nice, the returns are 7 days. Not something that is usual or you are notified about when you purchase a product. Majority of retail is at least 14 days to return. Very poor especially considering the prices for the items. I have 3 dressed which cost £375, nothing wrong with them, but I can't send them back. Very poor, would not recommend especially if you don't look like the model.
2 de outubro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Do not buy anything from them…
Bought a dress 9/16 for my daughters homecoming. Website states it ships within 48 hours and I paid for expedited shipping to be sure it arrived in time. When dress hasn’t shopped within the time frame I sent two emails to cancel order with no response. Filed a PayPal claim as well and got no response from seller, so now it has went to next level with PayPal and then all the sudden today 10/2 I get a notification the dress has shipped. I no longer need dress as the event has passed and company won’t respond but I’m sure I’ll now lose my claim too since they shipped it even though it was way after the time frame their website states. Do not buy a dress from them!
16 de setembro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I’ve been trying to return a dress for a month- no response
Update 10/30/23: After sending MANY emails, I finally got a response with an address to send the dress back to along with instructions I mailed the dress and it was received at their location on 10/20/23. Still no refund to my bank account.
Original: I’ve been trying to return a dress for a month. At first they requested more info which I promptly provided. Now radio silence, no one will return my emails. Very disappointed!!!
29 de setembro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
What a headache to deal with their…
What a headache to deal with their customer service! Shipping took much longer than quoted. They don’t email you back, and their 24/7 chat is more like 3/5. That makes it tricky or nearly impossible to try to return anything within the 7 day return policy period. We did receive the dress, but it was too big. They offered a refund of 20%, or I can pay for return shipping in hopes of a 100% refund. (I’m skeptical we’ll get any refund with the way this is going so far). Days later, I’m STILL waiting on them to provide a return address so I can get a shipping quote to find out if it’s worth it. I DO know I won’t be shopping there again.
** Update, when I responded to customer svc that I’d keep the dress and have it altered in exchange for the 20% refund, they never responded again. Buyer beware!
27 de agosto de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
BUYER BEWARE!!!
I ordered 2 HOCO dresses for my daughter on 9/23 & paid for expedited shipping ($23+). Both showed "ships within 48hrs." Having heard nothing by Tuesday (9/26) afternoon, I emailed (btw-no way to contact them by phone) them to ask when my order was due to ship. Another 24hrs goes by & I forward the original email again & ask for an update (9/27). As of 4:30p on 9/28, still no response. I filed a dispute with my credit card on 9/29. They have refunded my money. However, I get notice that the dresses are shipping on 10/5 but are coming from China! There is NO where on their site that says it's shipping from overseas. This has been a nightmare!!! My daughter is SO upset!!! It's her Senior year & she's having to borrow a dress thanks to this horrific company!!!!
22 de setembro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
NO customer service NO Returns
I ordered a dress and like SO MANY it did not fit as sized! Also like SO MANY no one will answer my "LIVE CHAT" or "EMAILS" i am just stuck with a dress that AT BEST is sized 3 to4 sizes to small, EVEN though I paid $40 to EXPEDITE the shipping to SEVEN days!!!
do NOT fall VICTIM to this SCAM site that is AT BEST 3 notches BELOW SHEIN
25 de setembro de 2023
Avaliação não solicitada
Resposta da Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
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