Helping Hands Avaliações 

23
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Couldn't recommend this company enough. We went on holiday to Devon and couldn't fit a scooter in the car. The lady behind the counter was amazing and helpful. I love that helping hands is there as I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Would recommend this company every time, excellent service from start to finish. Staff very polite and helpful on contact. Deposit back in the bank promptly. Definitely use again in the future.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Helping Hands Dawlish - we would like to say a Big THANK YOU for all your efficiency. We had left it rather late in contacting you for a couple of disability aids to help my elderly mum whilst we were... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Item arrived damaged due to lack of do not bend and fragile lables. Used avri for delivery, use royal mail they take more care of parcels.

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de equipamentos para mobilidade
  2. Aluguel de cadeiras de roda

Escrito pela empresa

HELPING HANDS of Dawlish was originally established in October 1985 in response to a need for a reliable and trustworthy Independent Living and Mobility Aid provider. Over the ensuing years it became more evident that so many of our Clients were wanting a wider range of "practical aids" so that they could remain in their own homes independently. Seeing this need, we rented a small local shop and further developed a Retail Base in our lovely home town of Dawlish. After 2 years it became clear that a larger, more suitable property was needed in the Town Centre and so we moved to our High Street shop, where we have remained since 1999 - serving our Community. It has been a very rewarding journey and the ultimate aim has never changed to this day, providing practical help in whatever way we can, to our Clients/Customers. Our shop stocks a wide range of solutions for Independent Living and a wide and varied range of Mobility HIRE Equipment, whether you are looking for short or long term hire.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

23 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(23)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Couldn't recommend this company enough

Couldn't recommend this company enough. We went on holiday to Devon and couldn't fit a scooter in the car. The lady behind the counter was amazing and helpful. I love that helping hands is there as I don't have to worry about being able to get around while on holiday. We will definitely be using them when we come on holiday to Devon every year. I also think that the rental price is worth paying. Would highly recommend.

12 de julho de 2026
Avaliação não solicitada
logotipo da Helping Hands

Resposta da Helping Hands

Thank you for your lovely review.
We were so pleased we could make your stay stress-free and enjoyable. We look forward to helping you again in the future.

Avaliado com 5 de um total de 5 estrelas

Would recommend this company every…

Would recommend this company every time, excellent service from start to finish. Staff very polite and helpful on contact. Deposit back in the bank promptly. Definitely use again in the future.

16 de junho de 2026
Avaliação não solicitada
logotipo da Helping Hands

Resposta da Helping Hands

Thank you so much for your lovely review.
We appreciate you taking the time to let us know your experience with us and we look forward to seeing you again in the future.

Avaliado com 2 de um total de 5 estrelas

Item arrived damaged …

Item arrived damaged due to lack of do not bend and fragile lables. Used avri for delivery, use royal mail they take more care of parcels.

3 de junho de 2026
logotipo da Helping Hands

Resposta da Helping Hands

We are sorry to learn that your item was delivered damaged.
Unfortunately, this was out of our control due to the damage being caused during transit. Sadly, this does occasionally happen which is why we ensure all our products are insured from the moment they are dispatched.
If you had contacted us as soon as you had received the damaged item we would have arranged a full refund or a replacement, but once you finally did contact us you happily declined the offer as you told us you were still able to use the item for the intended purpose as the damage was very minor!

We always endeavour to keep packaging and delivery charges as reasonable as possible for our customers which is why using Royal Mail isn't always an option due to their highly publicised poor delivery service and extremely high courier charges which impacts our customers shopping experience with us.
As with any courier service receiving items undamaged is not guaranteed. This also includes Royal Mail.
In contrast your item was dispatched and delivered within 3 working days from purchase.

Before leaving unfair and damaging reviews, especially when issues are out of their control, you might consider giving the retailer the opportunity to resolve them first so they are able to give you a more positive experience and in turn prevent a negative impact on an otherwise excellent 5 star business!

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful. Came away on holiday and discovered that we had left our mobility scooter key behind. Called in here and we were very kindly helped by Tracy to find a matching key, no fuss, no bother, just a really good helpful, friendly service. Thank you.

7 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hired a mobility scooter for my sister…

Hired a mobility scooter for my sister for our holiday in Devon. Excellent customer service, helpful lovely lady took my booking couldn't fault her customer service, she also arranged for the scooter to be delivered and picked the driver Sean was also great showed me how the scooter worked and gave me the charger and instruction booklet, again absolutely lovely helpful person. Would thoroughly recommend and if we come back to this area will use again.

27 de setembro de 2025
Avaliação não solicitada
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Resposta da Helping Hands

Thank you for your lovely review. We are so pleased you found the whole hire process with us was an excellent experience.
We hope you have had a lovely stay in Devon and we look forward to helping you again in the future.

Avaliado com 5 de um total de 5 estrelas

Helping hands Dawlish branch

Helping hands Dawlish branch

Used twice this year when hiring out a wheelchair for my mum whilst on holiday. Very professional and friendly service. Shaun who delivered and picked up the chairs too was great

6 de julho de 2024
Avaliação não solicitada
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Resposta da Helping Hands

Thank you for leaving a lovely review. We really do appreciate you taking the time to let us know how we're doing. We look forward to helping you again in the future. The Helping Hands team.

Avaliado com 5 de um total de 5 estrelas

My auntie was apprehensive about having…

Bolton Branch Helping Hands - My auntie was apprehensive about having a "stranger" coming into her home for the first time. From the first few moments of the visit the carer was engaging, used the background information supplied to have a quality conversation and very quickly built trust and rapport with my auntie. There was a difficult situation during the visit when an elderly friend happened to call and was dismissive of the need for a carer. The carer handled the situation brilliantly, re-enforcing the care being provided to the benefit of my auntie. This could have been a challenging situation but was diffused by the carer using their good inter-personal skills. I was also very appreciative of being given feedback on everything that happened during the call. Having spoken with my auntie since the call she is now eagerly anticipating the next visit of someone she now regards as a "friend". I think helping hands do try and match customers well with carers and give the consistency of the customer/carer match to allow a strong connection to blossom. Would highly recommend based on my experience.

25 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helping Hands Dawlish

Helping Hands Dawlish - we would like to say a Big THANK YOU for all your efficiency. We had left it rather late in contacting you for a couple of disability aids to help my elderly mum whilst we were on holiday at Cofton Holiday park. You made it so easy and gave us a great piece of mind which resulted in us having a stress free and lovely holiday. Thank you to Shaun for delivering and collecting the appliances. Would certainly recommend you and will use you again for future holidays. From the Armitage family Forest of Dean,Glos

25 de setembro de 2023
Avaliação não solicitada
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Resposta da Helping Hands

Thank you so much for your lovely review, we really do appreciate you letting us know how well we're doing. We hope we can help you again in the future. From the Helping Hands team.

Avaliado com 5 de um total de 5 estrelas

Really friendly and helpful service…

Really friendly and helpful service when we needed a mobility scooter at the last minute. Really lovely staff. Easy to get to in Dawlish.

9 de setembro de 2023
Avaliação não solicitada
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Resposta da Helping Hands

Thank you for taking the time to send your lovely review. We are so pleased you were happy with the service we provided and we hope we can be of help again in the future.

Avaliado com 5 de um total de 5 estrelas

Had a problem with my mobility scooter…

Had a problem with my mobility scooter the back wheel unit got stuck we tried everything I don’t have strength to do it and assist my partner. He has a rib injury so struggled. so I called the shop for advice and they said bring it down we can have a look it was stuck fast so the lovely lady called her colleague he came along and helped my partner it needed two strong people to get it apart which they did together I couldn’t be happier they wouldn’t except any payment for helping there kindness was overwhelming can’t thank them enough would definitely recommend if you need any help or advice wish there were more people like them around.
So thanks again I’m afraid my memory isn’t good so don’t recall there names which is really frustrating but they know who they are I did give them both a hug as a thank you

11 de setembro de 2023
Avaliação não solicitada
logotipo da Helping Hands

Resposta da Helping Hands

Hello,
Thank you so much for taking the time to leave a lovely review we really do appreciate it. Shaun and I were so happy we could help and we hope you are finally enjoying your holiday stressfree now!

Avaliado com 5 de um total de 5 estrelas

Great service, great prices, lovely people.

We were recommended Helping Hands by a friend as we needed a wheelchair for my wife after a hip replacement. They were brilliant! Arranging the 'chair, including delivery to our holiday address, could not have been easier and everyone we dealt with was both friendly and efficient. Hire prices were amazing - we were able to compare to a visit to Disneyland last year and Helping Hands beat their prices into a cocked hat! Shaun, who delivered the 'chair, couldn't have been more helpful. Would definitely recommend.

26 de agosto de 2023
Avaliação não solicitada
logotipo da Helping Hands

Resposta da Helping Hands

Thank you so much for your lovely review. We hope we can help again in the future.

Avaliado com 5 de um total de 5 estrelas

Above and beyond

I have used helpinghands bromsgrove for 8 years, recently my nan has been having falls regular. I have spoken to the manager Martine regularly over the last few months and everything I have asked of them they have done there up most to accommodate me and my nan. They are all friendly and welcoming.

5 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Swift service

This is a great little shop. After a knee operation I have to sleep on my back for 6 weeks which is resulting in no sleep at all and terrible backache. After checking Helping Hands website I found a back rest and within a couple of hours it was delivered. Can't get better than that.

5 de setembro de 2023
Avaliação não solicitada
logotipo da Helping Hands

Resposta da Helping Hands

Thank you for your lovely review. We are so happy we could make your life a little easier. We wish you a speedy recovery.

Avaliado com 5 de um total de 5 estrelas

Excellent service from Helping Hands

Was so pleased with helping hands. I hired a mobility scooter for my holiday in Devon. The staff were very friendly and helpful on the phone and via e mail. Very reasonably priced and Shaun was very helpful with delivery and collection to and from the holiday camp. Thank you so much. 😀

21 de agosto de 2023
Avaliação não solicitada
logotipo da Helping Hands

Resposta da Helping Hands

Thank you for your lovely feedback. We look forward to seeing you again 😊

Avaliado com 5 de um total de 5 estrelas

SINCERE APOLOGIES

I wish to apologise to this company for posting a on star rating review in 24 August 2023.
THE REVIEW DOES NOT APPLY TO THIS COMPANY IT IS INTENDED FOR HELPINGHANDSCARE.
I have never had any contact with this company and was initially surprised this morning to find such a prompt reply from what is a large company and I will be posting the review on the correct company review platform/.

25 de agosto de 2023
Avaliação não solicitada
logotipo da Helping Hands

Resposta da Helping Hands

We appreciate you taking the time to correct the error and for your sincere apology and feedback. Thank you from everyone at Helping Hands, Dawlish.

Avaliado com 5 de um total de 5 estrelas

Great service from the staff

Great service from the staff. Communicated through email to book a rollator for our holiday in Dawlish Warren. The service was excellent. Communication excellent. Friendly and very helpful in making booking easy. Very affordable. Shaun was great with delivery and collection to holiday park. Would definitely use again.

10 de julho de 2023
Avaliação não solicitada
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Resposta da Helping Hands

Thank you for your lovely review. We appreciate you taking the time to let us know you were happy with the service we provided. We look forward to seeing you again in the future.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service all round. Very highly recommended

Excellent customer service, really care about individual needs,I will definitely recommend to family and friends. If I could give more stars I definitely would.

8 de junho de 2023
Avaliação não solicitada
logotipo da Helping Hands

Resposta da Helping Hands

Thank you for the lovely feedback, we really do appreciate it. We look forward to helping you again in the near future.

Avaliado com 5 de um total de 5 estrelas

So very helpful and polite

The ladies at the shop were very busy but extremely helpful and ensured our holiday needs were met when at the last minute we needed 2 motorbility scooters. And Shaun the delivery driver was prompt and invaluable. Thank you all

3 de junho de 2023
Avaliação não solicitada
logotipo da Helping Hands

Resposta da Helping Hands

Thank you so much for taking the time to give us this wonderful review we really do appreciate it.😊

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish

Excellent service from start to finish, from my initial phone call to Tracey, email updates, delivery everything was simply brilliant. We were desperate for some powered transport for our daughter who can’t walk whilst we were on holiday in Dawlish, our holiday would have been ruined if it wasn’t for Helping Hands, the price for the weeks hire was excellent, the delivery was spot on (Shaun was great) and the staff are so friendly and accommodating. I couldn’t recommend them more. Thanks again from the Jones family!

8 de abril de 2023
Avaliação não solicitada
logotipo da Helping Hands

Resposta da Helping Hands

Thank you for your lovely review. We appreciate you taking the time to leave us feedback and we are pleased you were happy with the service we provided. We hope we can help again in the future.

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