Hansen Shaving Avaliações 

479
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The Ti razor is brilliant but their customer service is awful. Paid straight away and then waited MONTHS for it to be delivered with no apology, no good will gesture, (say a razor cover), nothing. Woe... Ver mais

Avaliado com 3 de um total de 5 estrelas

The handle is well made and I do not doubt the durability or the precision. For many people this razor may be spectacular. For me, it does not shave nearly as well as the Gillette 5 blade razor. An... Ver mais

Avaliado com 1 de um total de 5 estrelas

I ordered a gift kit for my husband wit delivery to Spain. The system said that the delivery would take just 1-2 business days. It's been already 9 days since placing the order and there isn't ANY UPD... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic product, way better than expected. I was skeptical at first about the single blade system, I switched from a multi-blade razor subscription service and it has exceeded by expectations. Very... Ver mais

Detalhes da empresa

  1. Loja de produtos de higiene
  2. também em
  3. Fabricante
  4. Fornecedor de Produtos de Beleza

Escrito pela empresa

If you are looking for verified reviews for Henson Shaving, please visit www.hensonshaving.com/pages/reviews


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

479 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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2,9

Todas as avaliações

(479)

23 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I bought from abroad (Denmark) and…

I bought from abroad (Denmark) and ended up paying much more than for customs and shipping. The worst part is that the razor is actual garbage for me, borderlining fraud. I have sensitive skin and I like a clean shave. 1) it was not possible to have a clean shave and 2) my skin was super irritated. DO NOT BUY IT, IT IS A SCAM.

9 de dezembro de 2022
Avaliação não solicitada
logotipo da Hansen Shaving

Resposta da Hansen Shaving

Hello Enrico, we are sorry to hear that you did not have a good delivery experience. Our shipping costs are posted at the time of shipping and duties costs are on a per country basis and controlled by your country, so unfortunately, there is nothing we can do there.
As for the shave experience, please reach out to our customer service. They would be happy to help and see if there are any tips they can provide or identify anything that may be causing these issues for you. If you purchased through our website, we also offer a 100 day satisfaction guarantee. We hope this helps.

Avaliado com 5 de um total de 5 estrelas

Great overall customer service.

Bought their product (to shave), but it didn't end up working out for me because of how my skin/hair is. They shipped out the product to me in 2 days, and when I asked to start the return process, they gave me a full refund instantly and allowed me to keep the product or give it to a friend. Great customer service.

17 de novembro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

They say they've shipped, but I received no message with tracking information

Maybe I'll increase the rating if and when I actually see that they've made an effort to ship me what I paid for, or that they bother to respond to an email inquiry.

I'm hoping to eventually see the razor and try it out, but right now I'm struggling with if this is a scam, or just really, really bad order fulfillment. Given the bloated shipping fees they apply to their product (for domestic shipping in Canada... where they're produced), I was expecting to see confirmation of shipment the next day after I placed my order. Third full day since they accepted my money, and crickets. I expect far, far better from Canadian companies.

As it stands, the only recommendation I would give to friends would be not to buy from them.

Update: Based on their reply, I've added an additional star because they say they've fulfilled and shipped the order. More stars pending, once I receive it. Since I never got an email providing tracking information, nor had they responded to my prior email sent to their support email address, the jury is out till I see when and if something arrives. When I do see something, I'll adjust the entire review (and rating) based on what I see and experience. Maybe they're overwhelmed with queries and orders, or maybe they've got some internal communication issues. Either way, it makes for a shaky and not very comfortable consumer experience.

Update: 2022.10.07
So, the package arrived in the mail today. The razor looks really nice (anodized black), and the fit and finish of the assembly is excellent. Very tight tolerances, and well manufactured. I am yet to use the razor for shaving, but as soon as I do I will update this review again with my assessments. As it stands, I'm very happy with the shipping times and the quality of the product. The only two negatives are the lack of shipping notification for the customer, and that reference purchases are rewarded at a much higher level than those that took the risk to buy the razor without any personal recommendations from friends or associates.

30 de setembro de 2022
Avaliação não solicitada
logotipo da Hansen Shaving

Resposta da Hansen Shaving

Hello Calvin, thank you for your feedback. I have looked into your order and it shows that your order was placed on September 30th, fulfilled on October 1st and is out for delivery today. I am sorry to hear that this communication did not reach you, but hope that you really enjoy your razor. If you experience any further concerns, be sure to reach out to our customer service at support@hensonshaving.com and we will be happy to help.

Avaliado com 3 de um total de 5 estrelas

My experience with the AL13 medium…

My experience with the AL13 medium razor was satisfactory, but my experience with the AL13 razor was not satisfactory. I could not obtain a close shave. Consequently, per the website, I ordered the AL 13 medium. However, when I attempted to return the AL 13 razor following the website instructions, I notified Henson of my desire to return it for a full refund. Despite the original request and a follow up email, I have heard nothing from Henson about how to return the razor and receive the promised refund. I've only received automated responses saying Henson will be in touch. Yet nothing has followed. Needless to say, I am very disappointed by this situation and will not be recommending Henson to my friends. After I posted this review initially, Henson actually followed through and gave me a full refund on the first razor I purchased, including the sales tax. So, I've revised my review to reflect this. However, I still remain impressed by the technical aspects of the medium razor but am underwhelmed by its shaving performance.

14 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Haven’t used a safety razor in years

Haven’t used a safety razor in years. Got tired of all the nicks and cuts every time I shaved. Never threw out my old supply of safety razor blades. Tried multiple blade throwaway razors, even an electric razor followed by a 4 blade razor to clean up. Finally came across Henson safety razor and am thoroughly impressed. Took me a couple shaves to get the right angle, but I am happy to report a fantastic shave and no nicks! Unbelievable! Will be unplugging my electric and multiblade razors and investing in some shave cream and moisturizer. Great job Henson Shaving!

16 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality product

Quality product. My order just came in today and I am very happy. I have a great shave and I have the satisfaction of knowing that the product in my hands was made in Canada!

8 de dezembro de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Wanted to return the product

Wanted to return the product - there are no US address to return and shipping to Canada makes expensive and cost prohibitive - a sneaky way of refusing the returns

Very disappointed and people need to know before ordering from US

23 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

UNBELIEVABLY GOOD SHAVE

I purchased this razor after reading some the the reviews. I wasn’t expecting much! Wow, was I surprised! This is the best shave I have had in years! Well worth every penny.

So, here was my overall experience...
1) package arrived quickly (Toronto)
2) nice packaging
3) was impressed with how the razor felt, light but nicely machined
4) cool color!
5) Easy to instal blade
6) Unbelievably close shave. There was no razor burn, one pass to do the job when I typically have to go over the same tough areas a few times and my face was soft and smooth after!

Now I am a huge fan of HENSON SHAVING. I ordered the big pack of blades. I recommend you get these with your order as well.

I noticed with some, weight is an issue. I am used to a heavier razor. I had no issue with this. It is light, but I have quickly gotten used to it.

8 de agosto de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't buy from abroad - Hidden costs coming

As others ordering from abroad, I have been very surprised to received 3 weeks after delivery an invoice of nearly US$ 40 for an order of US$ 80 (excluding shipping costs). Quality of the product is good, and shipping is fast, but a hidden price increase of 50% is not acceptable.

When I contacted Henson, they just indicated that "it is custom to expect duties and tax charges appropriate to your country", even though nothing indicates this on their website.

7 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great for beginners and experienced users

Great razor! Very good if you are just getting into safety razors as well. I had one concerns with the handle grip based on the photos but once I got the razor and began using it it is good. They have made a good choice with the blades as well. I've been using these blades for a long time prior to buying this razor.

27 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I purchased it after I bought the…

I purchased it after I bought the supply razor. The reason why is that I often cut myself with the supply razor, and the blades are expensive... so when I saw the video of Henson razor with the 15 degree shape, I was thinking ok why not. Seems legit and after I compared those other razors I like the style and construction. I dont need to look at the price, because quality is that matters. So today after 2 weeks I got it and immediately tried it. My honest review : best shave ever ! Blades are sharp as hell. Didn’t even cut myself one bit and my skin was very smooth! I think I will get another one for a present for my brother.

18 de maio de 2021
Avaliado com 5 de um total de 5 estrelas

No tricks, just a fantastic, pleasurable shave!

Normally I’m skeptical and feel I’m being tricked when buying things online, and expect those purchases not to perform as promised... Wow! This one delivered the best DE shave I’ve ever had! No tricks, just a fantastic, pleasurable shave! I’m recommending the Henson to all!

17 de maio de 2021

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