Heritage Parts Centre Avaliações 

986
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My order was for side windows on my 1970 VW Bus restoration project. I was having difficulty finding replacement windows in the US and found them at Heritage in the UK. They shipped and arrived in a v... Ver mais

Avaliado com 1 de um total de 5 estrelas

I placed an order for anti roll bar drop links I thought I was buying 2 because of the price my mistake. So I phoned heratage parts centre to cancel this order I explained that WALESWOOD 944 was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have purchased numerous times in the last 2 years. Always a simple transaction. Except for the the last purchase. Item arrived broken. Heritage went above and beyond to sort the item and send a repl... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great service as usual, ordered a part and arrived next day on standard delivery. Being buying for HPC for years, restored one car using a lots of repair panels from heritage and now onto anothe... Ver mais

Detalhes da empresa

  1. Oficina Mecânica

Informação fornecida por fontes externas variadas

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

986 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 68% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(986)

265 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

very speedy delivery

very speedy delivery, part came in good condition, was fitted and is working great currently

30 de junho de 2026
Avaliação não solicitada
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Resposta da Heritage Parts Centre

Thank you for your review!

Avaliado com 1 de um total de 5 estrelas

Unhelpful customer service with incorrectly supplied parts

Very unhelpful with putting right there mistake.With no assistance with the return, bluntly told that this was their terms and conditions. Incorrect supplied parts by the company which where ordered correctly for my vehicle. The company admitted that these can only be supplied by the Porsche dealer. After there Porsche parts specialist told me they were initially correct, they then told me they where for the 2.7 model 'sorry. Please open a request, but return at your cost.
This turns out to be the same price as the parts them selves.
Told that they would contact me via email, still waiting...

Under the circumstance their should be some sort of contingency in the system for mistakes in there system for correctly ordered parts that clearly don't fit and are still live on the system. Looking online several other customers have had the same experience.
Save yourselves the pain and just go to the dealer

22 de junho de 2026
Avaliação não solicitada
logotipo da Heritage Parts Centre

Resposta da Heritage Parts Centre

Hi Jonathan, I can see that our team spoke to you on the phone requesting images of the parts ordered and then replied to you on June 16th instructing you that you had ordered the incorrect part for your vehicle. They were also very helpful in recommending where to find the correct part for you. We do not offer free returns on items ordered incorrectly, I do apologize.

Avaliado com 1 de um total de 5 estrelas

Sehr enttäuschend

Sehr enttäuschend. Die gelieferte Ware entspricht nicht der Beschreibung. Statt des angegebenen 1 Meter langen Unterdruckschlauchs wurde eine kürzere Länge geliefert. Zudem erscheinen die berechneten Versandkosten von 5,99 € angesichts der tatsächlichen Versandart unverhältnismäßig hoch. Insgesamt bin ich mit dem Kauf nicht zufrieden.

20 de junho de 2026
Avaliação não solicitada
logotipo da Heritage Parts Centre

Resposta da Heritage Parts Centre

Es tut uns leid, dass Sie diese Erfahrung machen mussten. Bitte wenden Sie sich über help@heritagepartscentre.com an unseren Kundenservice, damit dieser sich um Ihr Anliegen kümmern kann.

Avaliado com 1 de um total de 5 estrelas

Bit Slow to Despatch Stock. No Response to Quality Problem So Far

It took longer than I’d expected for Heritage Parts Centre to ship the 2 axle seal kits I’d ordered. They seem to take several working days to get to despatching parts.
Also, one of the circular inner spring seals failed, just as the seal assembly was being carefully mounted to the axle. A split second later and it wouldn’t have been caught until the seal failed. I had to use the 2nd seal kit I’d ordered for the other side of the axle. So, the seal replacement is only half done. I’ll have to call HPC to chase up a response, hopefully resulting in receiving a replacement seal kit. I’ll then have to wait for good weather and get all the gear out again, before I can enjoy my classic car.
I’ve emailed HPC through their website complaints procedure about it, with my order details but, still haven’t had any response after 3 working days.
Like most classic car enthusiasts, I need availability of spares through after-market suppliers and I appreciate the pressures on small & medium sized businesses, especially these days. But, when suppliers take your money on ordering, I’d hope for faster and in this case, even some response at all to quality problems.

15 de junho de 2026
Avaliação não solicitada
logotipo da Heritage Parts Centre

Resposta da Heritage Parts Centre

Hi Peter, sorry for your experience here. I have looked into this and can report that your order was placed on Friday 5th June and dispatched on Tuesday 9th June, which is 2 working days. Our terms of business on standard delivery (which you selected) is 2-3 working days to dispatch. If you would like your order faster you need to select a next day service, or next day pre-12 both of which are offered to customers. I am glad to see that within 3 hours of your online message about needing a replacement we replied and confirmed it was sent same day to you.

Avaliado com 4 de um total de 5 estrelas

The fitment of the Type 4 headers was…

The fitment of the Type 4 headers was good. A few taps with a rubber mallet, and they mated right up. That's as far as I've gotten with them. They look professionally welded to me and am happy with the end product. Thank you!

You can edit this part out, but I knocked off a star for the combs of; the high price of the product, long wait time, and I paid an extra $34 for the tarrifs in top of the price of the product. I know I agreed to the terms of purchase, but I now wonder if it was really worth the time and money. Thanks for asking for a review. It's not a dig, just replying to what I thought about the experience.

1 de junho de 2026
Avaliação não solicitada
logotipo da Heritage Parts Centre

Resposta da Heritage Parts Centre

Thank you for your kind and constructive feedback Joseph.

Avaliado com 1 de um total de 5 estrelas

The parts were as expected but took a…

The parts were as expected but took a week and a half to get here! Only update that I was given was the tracking number which I could clearly see my part stuck for several days in Gatwick. I suspect the part was not in stock as indicated on the website and that Heritage are drop shipping. Not the customer experience I’m used too and will start to look at using other suppliers more often.

10 de junho de 2026
Avaliação não solicitada
logotipo da Heritage Parts Centre

Resposta da Heritage Parts Centre

Hi Joe, the reason you saw Gatwick in the Royal Mail tracking is because that is the nearest main depot to our warehouse in West Sussex. I am sorry for their delay. You selected standard delivery which on low value orders is sent tracked Royal Mail. We do not drop ship. In future if you are in a rush for your items do try one of our next day or next day before 12 delivery services.

Avaliado com 5 de um total de 5 estrelas

Excellent headlights

The headlights are of very good quality. They were easy to fit and look great.

12 de junho de 2026
Avaliação não solicitada
logotipo da Heritage Parts Centre

Resposta da Heritage Parts Centre

Thank you for sharing your feedback!

Avaliado com 5 de um total de 5 estrelas

Shipped very fast to the US

Shipped very fast to the US, parts Quality is excellent. End of the bumpers were damaged and chrome was cracked but that is covered by the end caps, but thats to be expected when shipping to another country.

16 de maio de 2026
Avaliação não solicitada
logotipo da Heritage Parts Centre

Resposta da Heritage Parts Centre

Thank you Ryan, nice to hear your feedback.

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