Needed a new washing machine fast as old one had broken down mid wash cycle. I searched all the usual appliance suppliers but Herne Bay Domestics were the only company that a) had what I wanted in st... Ver mais
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Veja o que dizem as avaliações
We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... Ver mais
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I recently bought a washing machine and Daisy was amazing. She was friendly, knowledgeable, and helped me choose the right machine for my needs. Nothing was too much trouble, and she made the whole pr... Ver mais
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Washing machine stopped working and engineer attended within 24 hours. Machine was dead (damage was shown and explained to me) New one ordered and paid for there and then, delivered and plumbed in... Ver mais
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Detalhes da empresa
Escrito pela empresa
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Informações de contato
89 High Street, CT6 5LQ, Herne Bay, Reino Unido
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5,0
Excelente
227 avaliações
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Excellent service as usual
Excellent service as usual, knew when they were coming and they came when they said they would, efficient and polite
3 de julho de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi De, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that our HBD team was efficient, punctual, and polite. Providing reliable and courteous service is our top priority, and it's rewarding to know we met your expectations once again. We appreciate your continued trust in us and look forward to serving you in the future, if you need us. Thank you for choosing HBD!
Amazing service
This was the first time I used Herne Bay Domestics and I am delighted with everything. I found it very easy to speak to staff members by telephone. Thank you very much Rob and Andy! I was given all the help I needed with choosing products and felt as though everything would be sorted out. The visits were booked to fit in with me and when I needed to change appointment time that was done straight away. The products were fitted well and are just what I wanted. Many thanks for such a great service.
23 de junho de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Karen, thank you for your wonderful review! We're delighted to hear that you found it easy to communicate with our HBD staff, and that Rob and Andy could assist you effectively. We're pleased the appointments were convenient and that the products met your expectations. Providing excellent service is our priority, and we're glad we could deliver that for you. We appreciate your kind words and look forward to assisting you again in the future, if you need us. Thank you for choosing HBD!
Excellent customer service!!!
I recently bought a washing machine and Daisy was amazing. She was friendly, knowledgeable, and helped me choose the right machine for my needs. Nothing was too much trouble, and she made the whole process easy and stress-free. Excellent customer service from start to finish. Thank you, Daisy!
17 de junho de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Good morning, thank you for your wonderful feedback and for highlighting Daisy’s excellent service! We're delighted to hear she made the process easy and stress-free for you. Providing friendly, knowledgeable assistance is our priority, and we're pleased it met your expectations. Customer satisfaction is our motivation, and we truly appreciate your kind words. Thank you for choosing HBD!
Needed a new washing machine fast as…
Needed a new washing machine fast as old one had broken down mid wash cycle. I searched all the usual appliance suppliers but Herne Bay Domestics were the only company that a) had what I wanted in stock and b) could deliver the next working day with a timed booked slot. Their friendly and efficient delivery team were on time and installed the new machine and disposed of the old one very quickly indeed. The price was good too. Can't fault them
22 de junho de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Anthony, thank you for your kind words and for sharing your positive experience! We're so glad we could provide the in-stock washing machine you needed with next-day delivery and efficient installation. It's great to hear our HBD team met your expectations and that you found our pricing satisfactory! We appreciate your trust and look forward to assisting you again in the future, if you need us. Thank you once again for choosing HBD!
From ordering to delivery the next day
From ordering to delivery the next day. Lots of communication. Great product. Thank you 🤩
18 de junho de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Leigh, thank you for your fantastic review! We're delighted to hear that your order was delivered promptly the next day and that our communication met your expectations. It's wonderful to know you’re pleased with the product. We truly appreciate your kind words and look forward to serving you again, if you need us. Thank you for choosing HBD!
Excellent service
Excellent service. Very friendly and efficient service and installation engineers and sales staff. Highly recommend.
18 de junho de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Tim, thank you for your kind words and high recommendation! We're delighted to hear that you experienced friendly, efficient service from our HBD sales and delivery teams. Providing excellent customer service is our priority, and it's rewarding to know we met your expectations. We appreciate your support and look forward to serving you again in the future, if you need us. Thank you for choosing HBD!
Fantastic from beginning to end
Washing machine stopped working and engineer attended within 24 hours.
Machine was dead (damage was shown and explained to me)
New one ordered and paid for there and then, delivered and plumbed in the following day.
Engineer and delivery staff very polite and respected my property.
I will definitely use Herne Bay Domestics in the future.
15 de junho de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Joanne, thank you for your positive feedback! We're glad our engineer responded promptly and that the HBD delivery team was polite and respectful of your property. It's great to hear that we could quickly resolve the issue with your washing machine and provide a new one the very next day! We appreciate your trust in us and look forward to assisting you in the future. Thank you for choosing HBD!
Excellent service
Excellent service instore and by the delivery staff. Faultless. I highly recommend. I chose Herne Bay Domestics for my new fridge as only a few weeks ago I had such a positive experience with buying a new dishwasher from the firm.
1 de junho de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi KG, thank you for your kind words and for choosing HBD again! We're delighted to hear you had a positive experience both in-store and with our delivery staff. Your recommendation means a lot to us, and we're pleased we could assist you with your new fridge. We look forward to serving you again in the future, if you need us. Thank you for choosing HBD!
This is my first time buying a purchase…
This is my first time buying a purchase from Herne Bay Domestics. Excellent Service. cannot fault it any way. If i require anything for my Kitchen they would be my first place to look and enquire. Thank you very much for a excellent service from start to finish
10 de junho de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi David, thank you for your kind words and for leaving this fantastic feedback! We're delighted to hear you received excellent service from start to finish and that HBD will be your first choice for kitchen appliances. Customer satisfaction is our priority, and we look forward to assisting you with any future purchases. Thank you for choosing HBD!
Excellent customer service received.
I needed to replace my built in Hotpoint double oven. The one I wanted was out of stock, so we ordered it. There was a delay and it looked like I would be waiting for many weeks, so an alternative oven was also, very kindly, ordered so that I was not left without one. Low and behold, my original choice did arrive...together with the alternative choice, so all was well. It was installed the next day, without any problems. Every member of Herne Bay Domestics has been so friendly and helpful, a big shout out and thank you to Nick and team. Needless to say I am very pleased, and would highly recommend Herne Bay Domestics and the service they give. Thank you.
30 de maio de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Mrs Barber, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that Nick and the HBD team could assist you effectively, and that everything was resolved smoothly with your oven. Your recommendation means a lot to us, and we're pleased we could meet your expectations. If you need any further assistance in the future, please don't hesitate to get in touch. Thank you for choosing HBD!
The team called 15 minutes prior to…
The team called 15 minutes prior to delivery just to confirm it was still OK. Installation of the new washing machine and removal of the old one was done very efficiently and quickly by two v helpful and friendly guys. Really good service
2 de junho de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Diane, thank you for your positive feedback! We're glad our HBD team confirmed the delivery time and completed the installation efficiently with friendly service. We appreciate your kind words and are pleased to hear you had a positive experience with HBD. Customer satisfaction is our priority, and we look forward to assisting you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Great service
Great service, courteous and efficient. The engineers were held up in traffic and called regularly with updates. Old fashioned attention to detail putting the customer first.
23 de maio de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Thank you for your kind words and for recognising our HBD team's dedication to customer service! We're glad our engineers kept you updated despite traffic delays and that our attention to detail made a positive impression. Providing courteous and efficient service is our priority, and we're pleased we met your expectations. We appreciate your feedback and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Great price came out quickly
Great price came out quickly
. Office staff were helpful and engineers were very thorough courteous and tested the dishwasher fully before leaving. Happy to recommend with a five star review. Thank you. Great to deal with.
23 de maio de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Robert, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you found our pricing competitive, and that our HBD office staff and engineers provided thorough, courteous service. We truly appreciate your recommendation and five-star review. Customer satisfaction is our priority, and we look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
We were in need of a new freezer
We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once more.
Why did we even bother looking elsewhere?
Looked online & ordered the freezer. Within 20 mins of ordering on a Saturday, we received a call from them advising they would be delivering our freezer on Tuesday. Fabulous customer service as always.
Can't praise them enough.
Thanks HBD. 🙏
9 de maio de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Carol, thank you for your fantastic feedback and for choosing Herne Bay Domestics again! We're delighted to hear that our service exceeded your expectations and that you found our HBD team helpful and efficient. It's great to know that our quick communication and delivery process made your experience positive. We truly appreciate your continued trust and support. If you need any further assistance, please don't hesitate to reach out. Thank you once again for choosing Herne Bay Domestics!
Our washing machine stopped working on…
Our washing machine stopped working on a Saturday, used a search engine to find companies which sell washing machines in my area. Herne bay Domestic came up. The website was user friendly and well laid out, with plenty of information about the machine . purchased a washing machine online, on Sunday, with the options for delivery slots, choses the Tuesday. also had the option for old washing machine to be taken away. on the 18th received a text message to confirm time slot for the following day delivery. The machine was delivered within the time slot. The two delivery men, were friendly and helpful. they put the machine were we asked for it to go. The also took away the old washing machine, which was paid for when ordering. I would certainly recommend Herne Bay Domestic and will be using them again if an electrical items are required .
17 de maio de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Tony, thank you for taking the time to leave this positive feedback! We're delighted to hear that you found our website user-friendly and that the HBD delivery team was friendly and helpful. It's great to know that your experience with the online purchase, delivery, and old appliance removal met your expectations. We appreciate your recommendation and look forward to assisting you with any future appliance needs. Thank you for choosing Herne Bay Domestics!
Excellent service from start to finish!
Excellent service from start to finish!
The delivery was smooth, professional, and right on time. The team were very friendly, helpful, and kept me updated throughout the whole process. I’m extremely happy with my new fridge freezer and the overall experience.
It’s great to support a local business that genuinely cares about customer satisfaction. Highly recommended — I would definitely use them again! ⭐⭐⭐⭐⭐
13 de maio de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Salah, thank you for your fantastic review and kind words! We're delighted to hear that you received excellent service from start to finish, with smooth and professional delivery. It's wonderful to know our HBD team kept you updated and that you're happy with your new fridge freezer. Thank you for supporting our local business, and we truly appreciate your recommendation. We look forward to serving you again in the future, if you need us. Thank you once again for choosing Herne Bay Domestics!
Resposta da Herne Bay Domestics
Hi L.B, thank you for your fantastic feedback! We're delighted to hear you received excellent service from HBD. We appreciate your support and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Excellence
Plain and simple - this company and its employees are excellent in every way.
23 de abril de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Linda, thank you for your kind words and for recognising the dedication of our HBD team. We truly appreciate your positive feedback and are delighted to hear that you found our company and employees to be excellent in every way. Providing exceptional service is our priority, and your satisfaction motivates us to continue delivering the best experience possible. We look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
The one phone call to make when needing a new appliance in East Kent
Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He recommended Bosch, quoted a fair price, and my new.machine has been carefully delivered, expertly installed, and the old machine taken away, all just a couple of days after placing my.order.
You just can't get better service, or easier shopping than this.
24 de abril de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Trevor, thank you for your great feedback and for sharing your positive experience with HBD! We're delighted that Nick could assist you in finding a suitable replacement and that your new Bosch washing machine was delivered and installed smoothly. Providing excellent service and making shopping easy for our customers is our priority, and we're pleased to hear we met your expectations. We appreciate your trust and look forward to assisting you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Excellent service
HBD had the dishwasher I wanted in stock with free delivery on a date to suit. They could not have been more helpful and delivery was in time and tidy.
Thank you.
Highly recommend this company.
21 de abril de 2026
Avaliação não solicitada
Resposta da Herne Bay Domestics
Hi Lesley, thank you for your kind words! We're delighted to hear that we could provide the dishwasher you wanted in stock with free delivery at a convenient time, and that our HBD team was helpful throughout the process. Your recommendation means a lot to us, and we look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
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