Herschel Supply Co. Avaliações 

Terrible customer service, I ordered a hoodie from the site and when it arrived I noticed it had a defect in the stitching making the shoulders stick out like I had shoulder pads on. I contacted customer service and requested and exchange. After the initial email I never heard from them, again.

I sent multiple emails and when I called their establishment nobody answered and was directed to send an email, I couldn’t even leave a message. I finally gave up and had to call my bank to get a refund.

Very misleading website bags on sale doesn't say that they are final sale I bought it was too big I tried to return and got a message that it was a final sale it's like deceiving people that was my first time buying from this herschel.com and last time very bad customer service I buy all the time from different websites most of them says if it's a final sale on their products on sale
Edit:
So after writing a long email to herschel.com.uk I got the response.
They did return my bag and sent me an email how it is explained in the long return policy I don't know how many people read all that small text and long detail before ordering definitely not me bit I'll before careful next time and now when I came back to edit my review and saw so many reviews with the same problem anyway long story short still feel it is really misleading that they didn't have on thier website where they show that item is on sale it should say final sale that's my opinion and definitely it was my first and last purchase 👎🏻👎🏻👎🏻

Extremely poor customer service. I was really excited to buy a backpack. Bought one that was on sale, didn’t get it because they miscalculated their inventory. They said they sent me an email about this, I never got it. I gave them the benefit of the doubt, tried to buy another bag. The website crashed numerous times. Cynthia on the chat service disregarded this and said lots of purchases have been made. She was rude.
I still tried to buy the bag through different devices, wouldn’t happen.
Completely gave up and bought another bag from another company.

I wish I could’ve reviewed the bag but the ridiculous customer service and website did not allow me to.

Save yourself the anger and headache, buy from somewhere else. Also Cynthia could do with some customer service training.

Awful customer service. I messaged to enquire about a product on their site which they explained is discontinued... yet it doesn't state that anywhere so I thought it was misleading. Two of their customer service staff argued with me and told me they'd "already explained" and honestly just seemed to want me to shut up and go away. Very rude! Will not be buying from them.

Good products with better support.
I have multiple Herschel bags , I had an issue with one of them and customer service was excellent & quick to resolve.
Makes me want to stay with them in the future !

Don't understand the negative reviews tbh.
Had the "Retreat" Backpack for over 5 years now. Great Backpack, the Laptop pocket is great, not only for Laptops.
After years of usage the drawstring and one magnet broke, so i contacted the support to ask for replacement parts. They gave me a gift card for a complete backpack replacement! Pretty fast response too.
So, from my experience, their warranty and customer support is great.
5/5 for the product itself and 5/5 for their support

Edit:
-1 Star because they can't keep track of their stock. Ordered a new backpack which showed as in stock on the website. Then i got a mail that it's out of stock. Four days later it still shows as in stock on their website...

Bought a suitcase in 2020 - which lost a wheel (I saw online that it’s a relatively common occurrence)

Anyway, I went through Herschel for their warranty and they gave me a store credit for another one. Customer service was absolutely superb!

Bought a bag on sale. The didn't mention about no returns on sale items. Bag had a much smaller strap than anticipated. Strap is not even removable so a longer one can be used. Extremely dissatisfied, and will never shop here again.
Seriously, don't shop here online at least

Wish I would’ve read the reviews before ordering. They cancelled my order because the product was out of stock. Clearly Herschel are that incompetent that they can’t keep track of their own stock but whatever. I was told I’d receive the refund within 7 days. However a week passed and I asked why I hadn’t received a refund and they’re now telling me to wait 30 days for the refund. Absolute waste of time and completely useless. Avoid buying from incompetent jokes :)

Originally ordered on 9/7. Fedex tracking showed it never received the bag. Contacted customer service on 9/14. Apologized and said would send express. Again tracking showed it never reached Fedex. Contacted customer service again on 9/17. Apologized. Said item was "misplaced" created new order with new tracking number. This second order also NEVER REACHED FEDEX. Finally cancelled order today 9/23.

Ordered 1 item and their website glitched and out through 3 orders. I called customer service within 15 mins of seeing the error and they said "too bad, nothing we can do"

Appalling service! I'll be returning all 3 items.

They are a fake company, they attempt to hire based on applicants chasing them, bombarding you with demands during interview phase and then blocking you when you are not available to meet their demands. The position isnt even amazing and they act like you are doing them a favour. They tell you to download and speak on Hangouts with some random biotch hirer who ignores multiple emails and has serious attitude issues. Filed with the Better Business Bureau

I wish I’ve read the reviews before purchasing. Disappointing experience to say the least. After ordering a suitcase I received an email saying the item is out of stock. I’ve waited 7 business days as they told to receive my money back, but with no luck. Now they are saying I will need to wait 30 business days to get my money back because I used PayPal. Really, a month? Ridiculous.

Terrible customer service. Ordered a bundle for my son. Backpack, lunchbox and settlement bag. They proceeded without notification to ship me the lunchbox and settlement and only 3 days later received an email that the backpack was not in stock although it showed being in stock when I ordered it. Waste of time! Will buy from reseller next time

Quality is good and enduring, but customer service was excellent. Delivery fast and without any additional cost to myself.

Can't get anyone to answer my call to Customer Service at 9:15 AM EST and no one is available on Live Chat at the same time

Pissed Customer

I purchased a backpack that I thought was good quality . The straps I thought were leather turned out not to be . They have slowly disintegrated over time flaking off on everything . I'm disappointed they cut corners and I can't even get someone on the phone for any type of compensation . I have a duffle bag of theirs as well but they have lost a customer due to bad quality and no-existent customer service .

I ordered a backpack for my daughter for Christmas. Unfortunately I ordered the wrong colour and she didn't want it. When I tried to return it, after a lengthy delay in responding, they said that the time-frame for returns had expired. Even though I did subsequently purchase the correct colour, they wouldn't take the other one back so I'm left with a backpack that nobody wants. I'm disappointed with the return policy and don't plan to deal with this company again. Quality of the backpack is fine but there are other manufacturers out there - they should be aware of that.

If it would be possible to give no star at all, I would do so because I have never heard anything from the support. I sent them my pictures and explained that the relvant backpack is just a few months old and that it was already broken after 2-4 weeks and well - never got an answer. Thanks for nothing, never experienced anything worse than this. I will never buy anything from them anymore and can't recommend this brand.

Very frustrated. Ordered three bags in November for Xmas. As of 12/22 order still hasn't arrived. Reached out on live chat and wish I didnt. NiamH was assigned to me and instead of reacting with a modicum of empathy just sent copy and paste responses to all my statements. I ended up more angry than when I started.