HeyCarson Avaliações 

277
•
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I have never felt more outright harassed by a company. Like, seriously, you CANNOT unsubcribe from their annoying emails.. years after having done business they are still, to this day, annoying the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Carson is the answer to our development woes prayers. For years we struggled getting any updates and changes for our websites done quickly and efficiently. Finding the perfect in-house developers is t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Worked with Abinandh at heycarson on a custom job - this guy and these guys know their shopify code! Excellent knowledge, reasonable pricing, perfected to my liking in three rounds of feedback. The be... Ver mais

Avaliado com 5 de um total de 5 estrelas

We recently engaged the team at Carson to build a feature for our Shopify shop. Their team quickly put together a fair cost estimate and timeline. The work was outstanding! In fact, the solution they... Ver mais

Detalhes da empresa

  1. Web designer
  2. também em
  3. Serviço B2B

Sobre HeyCarson

Escrito pela empresa

HeyCarson is a leading Shopify expert team and hub for growing Shopify brands to handle short-term projects, recurring needs, and full-time Shopify work.

Since 2015, HeyCarson has fielded over 100,000 requests, and been a trusted development and design partner of nearly 35,000 brands building on Shopify. We’ve grown and fostered the largest unofficial Shopify merchant community on Facebook (117k members) and we are the highest-rated of over 800 official Shopify expert teams.

Our business model and approach have changed the way brands connect with Shopify experts, even inspiring product decisions by Shopify themselves. Our customers love collaborating with us in our client dashboard, we think you will too. We’d love to work with you on your next project.


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

277 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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3,5

Todas as avaliações

(277)

1 avaliação nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service. I ran into a huge hiccup for my bilingual store, and resolved within less then an hour.

21 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding

It was very quick and professional granted I didn’t have to fix anything they told me what to look out for just incase I need to in the future definitely recommend if your starting a new website it’s better safe than sorry

20 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It's good

Quick, straightforward and no hidden fees. I explained what I needed in a few sentences. I was impressed with the whole process. It went super smoothly!

16 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Work!

We recently engaged the team at Carson to build a feature for our Shopify shop. Their team quickly put together a fair cost estimate and timeline. The work was outstanding! In fact, the solution they implemented was better than what we asked for. Special thanks to their developer – Nikola – who devised and built the solution. He was excellent! We're excited to do more with Carson in the future.

15 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Positively surprised - great service!

After trying Shopify experts via the Shopify site, I am throughly impressed with the caliber of developers HeyCarson provides. They have been able to accomplish a task within a very short timeframe and excelled at it. No back and forth necessary. The developer was friendly and did everything that was requested. Can highly recommend!

13 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The task works perfectly

The task works perfectly. It has been fast and easy!

12 de abril de 2021
Avaliação não solicitada
logotipo da HeyCarson

Resposta da HeyCarson

Thank you very much for your kind words, Sokios!

We look forward to working with you again in the future with other small tasks :)

Team Carson

Avaliado com 5 de um total de 5 estrelas

We love HEY CARSON

We love HEY CARSON. Great service as always.

10 de abril de 2021
Avaliação não solicitada
logotipo da HeyCarson

Resposta da HeyCarson

Thank you very much for your kind words, Nicholas!

We look forward to working with you again in the future with other small tasks :)

Team Carson

Avaliado com 4 de um total de 5 estrelas

Shopify Experts

The developers at Carson are Shopify experts, no question about it. And they have very fair pricing. The only thing that keeps this from being a 5 star review is their timeliness. They were a touch slow to deal with but eventually, everything got taken care of to our satisfaction.

9 de abril de 2021
Avaliação não solicitada
logotipo da HeyCarson

Resposta da HeyCarson

Thank you very much for your kind words, Jimmy!

We look forward to working with you again in the future with other small tasks :)

Team Carson

Avaliado com 5 de um total de 5 estrelas

Nikola was great

Nikola was great - quick, helpful and explained what he was doing as we went.

6 de abril de 2021
Avaliação não solicitada
logotipo da HeyCarson

Resposta da HeyCarson

Thank you very much for your kind words, Kevin!

We look forward to working with you again in the future with other small tasks :)

Team Carson

Avaliado com 5 de um total de 5 estrelas

Hey Carson did a really great job at a…

Hey Carson did a really great job at a great price. The programmer I worked with was a problem solver which is great to work with.

6 de abril de 2021
Avaliação não solicitada
logotipo da HeyCarson

Resposta da HeyCarson

Thank you very much for your kind words, Drew!

We look forward to working with you again in the future with other small tasks :)

Team Carson

Avaliado com 5 de um total de 5 estrelas

Great work!!

Nikola was efficient, understanding and excellent in his work!

Thank you very much!

1 de abril de 2021
Avaliação não solicitada
logotipo da HeyCarson

Resposta da HeyCarson

Thank you very much for your kind words, Vanessa!

We look forward to working with you again in the future with other small tasks :)

Team Carson

Avaliado com 5 de um total de 5 estrelas

Thank you.

Really easy, straight-forward process from start to end. The team understood my request and accordingly, the results are exactly what I was after. Thanks guys, look forward to working with you again!

22 de março de 2021
Avaliação não solicitada
logotipo da HeyCarson

Resposta da HeyCarson

Thank you very much for your kind words, Holly!

We look forward to working with you again in the future with other small tasks :)

Team Carson

Avaliado com 5 de um total de 5 estrelas

“Easy to book!”

13 de março de 2021
Avaliação não solicitada
logotipo da HeyCarson

Resposta da HeyCarson

Thank you very much for your kind words, Paul!

We look forward to working with you again in the future with other small tasks :)

Team Carson

Avaliado com 5 de um total de 5 estrelas

Satisfaction

Very satisfied by the work done by Carson on my store, they delivered the task on time, and they communicate constantly with the client.

12 de março de 2021
Avaliação não solicitada
logotipo da HeyCarson

Resposta da HeyCarson

Thank you very much for the outstanding words, Jules!

We look forward to working with you again in the future with other small tasks :)

Team Carson

Avaliado com 1 de um total de 5 estrelas

Follow-up to 1 star review

This is a follow up to my original one-star review. Since leaving the review, several lead developers have reached out to me and assured me they would correct the problem. Yesterday I re-submitted my first task for completion since all I got the first time was instructions on how to do it myself. This time, they were kind enough to complete about 1/3 of the task themselves before responding with instructions on how to complete the task myself. For $250 per month, I expect more than instructions on how to complete a task myself. If I was interested in taking that route, there are countless YouTube videos, tutorials, and Facebook groups that are both free and easier to follow than a series of screenshots that are out of context and provide no additional guidance.
Unless you’re just looking to spend money unnecessarily or pay to learn to do something you could learn from a variety of sources for free, I don’t see much point in this service.

12 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Honest & Well Done

One of the company's I use called Judge Me for customer reviews recommended Carson for developer work for my website. I am a small business and was dreading how much money I might need to spend to resolve my issue. Alexs was assigned to my task and I was so impressed with the service I received. After she assessed my situation and made a few suggestions, she was completely honest in telling me that it did not require further work. With some other companies I have used for developers, I feel like the job keeps growing and becomes so expensive and I am left wondering if all the extra work is needed or if I am being taken advantage of. Therefore I truly appreciate Carson and Alexs, I will be back when need a developer. Thank you so much.

1 de março de 2021
Avaliação não solicitada
logotipo da HeyCarson

Resposta da HeyCarson

Thank you very much for the outstanding words, Lisa!

We look forward to working with you again in the future with other small tasks :)

Team Carson

Avaliado com 1 de um total de 5 estrelas

No quote unless you pay a deposit

Requested a quote from this company and the forst response was 'please provide us a risk-free money deposit'.
Never in my years as a website developer I have seen such approach. Contacted 4 other developers through shopify experts page - none of them has taken an approach 'pay first before we talk to you'. All of them provided quote without wasting time (and money). Thank you Carson, but will never use your services again.

P.S.
As to the 'passionate' reply from the company as posted in the comment - it simply shows the length the company would go to blame the customer for their incredibly unfriendly attitude.

Here is the reply from the actual company employee (Anna) that shows that they won't provide the quote unless you pay a deposit.

Question:
"Do I need to purchase the credit just to get a quote from you?"

Reply from Carson:

"Hello Elijah, thank you for your message!
The risk-free purchase is required in order to reserve time with our developers for them to assess and work on your task. If for any reason your request falls out of scope our developers will offer you a full refund for your purchase price."

Let me know of you need the screenshot of the correspondence.

PP.SS.
An NO Jonathan, such things DO NOT happen in 'every other industry'. This is simply a lie that only proves that this is the last time ever our company would engage with you or your representatives.

23 de fevereiro de 2021
logotipo da HeyCarson

Resposta da HeyCarson

I’m Jonathan - founder at HeyCarson. Thank you for taking a moment to share your experience with us, I highly appreciate it.

After reading this review, I went to read the chat you had with our agent. Based on the chat transcript, your request to tweak color swatch functionality was approved and you were provided a quote of $89 for your task - our standard offer. We never asked to pay for an assessment. Our agent mentioned that if your existing theme code quality presented unforeseeable issues for our developer, which can happen, the task may require more time. We always mention this to set the right expectations before payments are made. It’s usually appreciated. We think there was a misunderstanding in this part of our communication. Car mechanics, house painters, almost every service works this way.

It would be fair to edit your review to reflect that you received a project quote without making a payment.

We have always welcomed constructive and honest feedback. Not all our reviews are 5 stars, and we’re ok with that. Unfortunately, Trustpilot has confirmed with us that it doesn’t arbitrate for what is factual in review content. So here we are defending ourselves against a review we feel is not factual. It would also be more reflective of genuine experiences if Trustpilot only allowed reviews from actual paying customers. The reviewer in this case was not. Should you be reading this as a potential customer researching our service, please reach out to me directly and I will personally walk you through our service with attention and care.

Thank you!
Jon
jon@heycarson.com

Avaliado com 5 de um total de 5 estrelas

Would highly recommend Carson

Would highly recommend Carson, The help is fantastic and the service is fantastic to.

22 de fevereiro de 2021
Avaliação não solicitada
logotipo da HeyCarson

Resposta da HeyCarson

Thank you very much for the outstanding words, Alison!

We look forward to working with you again in the future with other small tasks :)

Team Carson

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