Holds your data hostage behind a forced annual paywall. Avoid!
I ran a paid 30-day trial with HeyForm to run a short campaign. When the trial ended and I wanted to export my data (or at most, pay for one additional month to wrap things up), I found my account locked. HeyForm completely restricts you from exporting your own collected survey responses unless you agree to an expensive annual plan.
They are effectively holding our data - and the personal responses of our users - hostage. Because of this trap, we were unable to access our own data to fulfil a promised student prize draw on time.
I reached out to their support team explicitly invoking my rights as a Data Controller to have our data returned upon termination of use, offering to accept a simple CSV export or even pay for a single month to unlock the export button. They have completely ignored my emails.
Locking users out of the data they collected unless they commit to a 12-month contract they don't need is a highly unethical, deceptive business practice. Do yourself a favour and use a platform with transparent pricing that doesn't trap your data.








