Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The wig I received did not look like the one I ordered. Was not even delivered in a box and no tags or information plus took a very long time. I will not ever order from them again, very disappointe... Ver mais

Avaliado com 1 de um total de 5 estrelas

This wig arrived about 20 days after ordered, and it is obviously synthetic (not human hair as advertised), came in wrong color (partly our fault for not figuring out the confusing website). It came... Ver mais

Avaliado com 4 de um total de 5 estrelas

The wig I purchased from Heywigs wasn't really what I wanted but when I contacted them, they were very nice and refunded a portion of my money and allowed me to keep the wig. They're customer service... Ver mais

Avaliado com 1 de um total de 5 estrelas

Seems to be a scam. Ordered a wig. Shipping took 3 weeks and then said "failed to deliver, customer not reachable". Nobody attempted a delivery here (I have cameras). Company is unreachable. Do not or... Ver mais

Detalhes da empresa


Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

31 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,6

Todas as avaliações

(31)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Disappointed

The wig I received did not look like the one I ordered. Was not even delivered in a box and no tags or information plus took a very long time. I will not ever order from them again, very disappointed. Not sure about the date, June or July.

1 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

HORRIBLE

HORRIBLE! After I waited for my wig for more than a month, when I received it I was speechless. "IT WAS HORRIBLE." The quality, the craftsmanship, and the look were terrible. I tried to return, and it was the worst experience ever. They gave me all kinds of excuses not to give me my money back, emails back and forth for more than a month, so finally I had to contact my financial institution. Do not buy anything from these people because you are going to waste your money!

17 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

it was the worse wig I ever got!

it was the worse wig I ever got!! It was nothing like the picture. It was very thin. The color was way wrong. And trying to return it and get your money back (all of it) was terrible. After a month of going back and forth with them, I was only able to get 70% of my money back. I gave up! DO NOT ORDER FROM THIS COMPANY...THEY WILL RIP YOU OFF

3 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible customer service e

Ordered first wig; it was great. Placed the exact same order again, and it was various inches shorter. (The item description includes length - what arrived was completely wrong).

Company refuses to provide refund unless I pay my own shipping to go through customs and back to China. Even though it was their mistake. Terrible customer service.

I would happily return it; I just don’t want to pay hefty shipping costs because you sent me the wrong item.

31 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I needed something temporary since…

I needed something temporary since getting a bad hair cut. When it arrived, It wasn't anything like the picture on their website, it was a completely different cut, very cheap and poor quality, When I tried to return it, they requested photos. Once the photos were received, I was asked to "shake" the wig and give it another try, then gave the impression there would be no issue with the refund. Yet, they continued to negotiate, until eventually I was blocked from corresponding via email. I threw the wig in the trash, filed a dispute with my financial institution and got my funds credited back to me. Don't use this company!!!!

16 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Zero Stars isn't an Option. This is Fraud.

Stay away from this seller- this is fraud. I purchased a wig from them in November. It arrived around December 11. I immediately noticed that the color was not even close to being correct, so I initiated the return process. They offered me a 20% refund or said that I could return it (which they said was expensive and would take a long time to arrive at their warehouse in China). The encouraged me to keep it, take the offered refund and sell it to someone else. I located this page of reviews- which peaked my interest in the wig- so I opened the plastic bag (the wig came in no other protective materials, was not sealed or even held in shape with any other packaging materials) and discovered that there was NO way that this wig was human hair- and a low quality synthetic at best. It looked nothing like what I had ordered. It was not even the right length, shape or color that I ordered. Bottom line- this is a scam. Save yourself time and energy and buy from a reputable seller.

11 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER FROM HERE!

DO NOT ORDER FROM HERE!! They will not answer you when you try to return their crappy product!! Nothing they sell looks like what they advertise!! Be aware!

4 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible decision to order from here

Terrible decision to order from here. Package states chemical fibers was supposed be human hair. I was going to return but it was 98.23 to return so I’m just out 89.00. They are definitely getting away with bad products Order from a trusted company

14 de outubro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not worth the money paid

Not worth the money paid. The wig arrived very late, I had to trim it down to a size that did not look like a clown….I washed and dried it as per instructions and it took all the waves away! Now it’s just a straight wig! I sent another email requesting an exchange and
I haven’t received a response. DO NOT BUY THESE WIGS! Not good quality.

30 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company is a total scam

This company is a total scam. I ordered specific wigs and got horrible quality. They charged me $285 for two wigs. they sent them without labels, tags or any protective packaging. I asked for a full refund because neither wig fit and had to spend over $60 shipping this hair back to China. They actually told me to try selling the wigs myself? um NO! Give me my money back!

3 de outubro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Not totally happy with wig.

The wig I purchased from Heywigs wasn't really what I wanted but when I contacted them, they were very nice and refunded a portion of my money and allowed me to keep the wig. They're customer service is great!!

18 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Buyers beware!!

Buyers beware. This is a bogus company. I ordered a Raquel Welch wig & what I got was not even close to looking like it! The quality is bad. I’ve reached out to this company & they said to send pictures which I did. No response!

22 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Believing this company's word and what…

This company does NOT even deserve a one star rating, They know exactly what they are doing to rip off customers. I sure hope they get caught and go out of business. Believing this company's word and what it was advertising to sell, it looked legit. I decided to place an order for $99.00. It took 2 weeks to arrive and boy was I disappointed. Not only was it not human hair as it stated, it wasn't even the style or the color.
A total bait and switch scam. Then of course no phone number to contact for return and email won't go through either. My bad, I should have researched them first. Another lesson learned the hard way. I say stay away. Do not order anything from them. Don't make the same mistake I did.

6 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I wish that the review would have a 0…

I wish that the review would have a 0 instead of giving heywigs even one star. I made the huge mistake of ordering 4 wigs. The pictures that they showed had the beautiful celebrities who really had wigs made with their names on the tag in the back of the wig. This is what I told heywigs this morning. We really need to try to put heywigs out of business.
Why don't you have labels on your wigs? You claim they are Raquel Welch, Eva Gabor, Jane Fonda, Halle Berry, Heather Locklear and etc etc. If they really were from those celebrities the tag would be in the back of the wigs. No wonder you have such bad reviews. I am going to add mine right now and report you to the Better Business Bureau and Consumer Affairs.

5 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very Dissatisfied Customer

Like all other reviews I have read here, this company should be avoided. I ordered two wigs to the tune of $112. When they arrived they were completely wrong colors. I wrote the company via an email and asked about return procedure. They asked for pictures and I sent them some. The wigs were in the original packages as I did not open them. I received an answer saying they could give me 20% compensation or I could keep and sell the wigs or I could pay return postage to China!!! Beware of this company, they are pretty close to a scam company. I only wish I had read the reviews BEFORE buying from them. I have learned a hard and expensive lesson. This company needs to be investigated ASAP.

5 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad return policy

The wig color is nowhere near the color I ordered. I ordered a light brown and received a very bonded wig, like Madonna platinum blinded. I asked to return it for correct color. They said I had to ship to back to China - at a price higher the the wig itself!
They offered that I could keep it and they would refund me $20
Can you say ripoff?!

29 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Seems to be a scam

Seems to be a scam. Ordered a wig. Shipping took 3 weeks and then said "failed to deliver, customer not reachable". Nobody attempted a delivery here (I have cameras). Company is unreachable. Do not order here. Shipping comes from China and now I'm out of the money since nobody will return an email and website contact form is broken.

30 de outubro de 2024
Avaliação não solicitada

Esta empresa é sua?

Reivindique seu perfil para acessar as ferramentas gratuitas da Trustpilot para empresas e se conectar com seus clientes.

Criar uma conta gratuita

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais