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Heyzeyla Avaliações 5

•
O TrustScore é 3 de um total de 5

2,8

Centro de Saúde e Beleza
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Detalhes da empresa

  1. Centro de Saúde e Beleza

Escrito pela empresa

At Zeyla, we believe that beauty should feel simple, effective, and empowering. As a dedicated health and beauty shop, we offer carefully selected cosmetics and skincare products designed to support your everyday self-care routine. Our mission is to make high-quality beauty accessible to everyone—without the confusion, without the compromise. Every product we offer is chosen with intention, focusing on ingredients, performance, and real results you can feel confident about. What truly sets Zeyla apart is our commitment to you. We understand that trust is everything when it comes to beauty and skincare, which is why we prioritize transparency, responsive customer support, and a seamless shopping experience from start to finish. From the moment you place your order to the time it arrives at your door, our team is here to support you. Whether you have questions, need assistance, or simply want guidance, we’re always ready to help. At Zeyla, it’s not just about products—it’s about helping you feel your best, every day.

Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

5 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 1 de um total de 5 estrelas

Totally wrong product received

I ordered what I thought was upper lip cream to target smokers lines. Much to my annoyance I was sent lip balm which I am not happy with and not what I ordered and paid for. Overall very disappointing.

9 de abril de 2026
Avaliação não solicitada
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Resposta de Heyzeyla

Thank you for bringing this to our attention.
We sincerely apologize for the experience you’ve had, as this is not the standard we strive to provide our customers.

Our team has reached out to you via email. Please check your inbox, and if you don’t see our message, kindly also check your spam or junk folder.

We are committed to thoroughly investigating your case and finding the best possible resolution for you. Thank you for your patience, and we truly appreciate the opportunity to make this right.

Avaliado com 1 de um total de 5 estrelas

This company is fraudulent and extorted…

This company is fraudulent and extorted money from me. They sent me the wrong item i didn't order and have refused to reimburse me 100%. Currently offering me 35% reimbursement.

3 de abril de 2026
Avaliação não solicitada
logotipo da Heyzeyla

Resposta de Heyzeyla

Thank you for your review. We sincerely apologize for the inconvenience you’ve experienced and acknowledge that this is not the level of service we strive to provide.

We attempted to locate your order in our system using your Trustpilot username, but due to limited information and for security reasons, we were unable to find it. Please be informed that we are requesting some additional details from you here on Trustpilot so that we can properly investigate and resolve this issue.

We truly appreciate your patience and cooperation and look forward to assisting you promptly.

Avaliado com 1 de um total de 5 estrelas

This company is ridiculous

This company is ridiculous! I ordered their lip wrinkle cream it took them from March 2 to March 18 for them to send me my product and they sent me the wrong product from a company I’ve never heard of. I looked up the company on the product and it’s worth $4.99 what I ordered and paid for it was over $40. I still have not received the product that I ordered no one is getting back to me this place is a hack and they are frauds I would never order from this company again if you are smart you will run do not fall into their gimmicks that’s what they are a gimmick! They don’t even know how to reply when I have attached pictures of my order number and confirmation number and pictures of what I received which was from a company again that I have never heard of and it was not at all what I ordered I’m going to launch a fraud investigation and get reimbursed this is absolutely ridiculous if you’re smart you will not order from this company they are awful they do not answer questions you ask pointed questions and they will not answer them I have attached multiple pictures of what I received and my order number and my confirmation number and the picture that shows exactly what I ordered and I still haven’t heard back from them they’re 24 hour customer service is not true otherwise I would’ve heard from someone they sent me an email saying your product has been delivered it has not been delivered they sent me a cheap four dollar lip balm when I paid 40+ dollars for a wrinkle cream for around your lips I’m sure it doesn’t work I believe this company is overseas it’s probably coming from Asia or Indonesia. Do yourself a favor and run do not order from this company you will be very unhappy !

18 de março de 2026
Avaliação não solicitada
logotipo da Heyzeyla

Resposta de Heyzeyla

Thank you for bringing this to our attention.
We sincerely apologize for the experience you’ve had, as this is not the standard we strive to provide our customers.

Our team has reached out to you via email. Please check your inbox, and if you don’t see our message, kindly also check your spam or junk folder.

We are committed to thoroughly investigating your case and finding the best possible resolution for you. Thank you for your patience, and we truly appreciate the opportunity to make this right.

Avaliado com 5 de um total de 5 estrelas

Awesome

Awesome. Love it. My skin is so much better.

1 de março de 2026
Avaliação não solicitada
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Resposta de Heyzeyla

Thank you for your wonderful review! We're so happy to hear your skin is improving and that you love the product.

Avaliado com 1 de um total de 5 estrelas

Says 100% guaranteed or money back

Says 100% guaranteed or money back. No so they keep 15% plus you have to pay the return postage so worry free shopping as quoted is not true

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Heyzeyla

Resposta de Heyzeyla

Thank you for your review. We sincerely apologize for the inconvenience you’ve experienced and acknowledge that this is not the level of service we strive to provide.

We attempted to locate your order in our system using your Trustpilot username, but due to limited information and for security reasons, we were unable to find it. Please be informed that we are requesting some additional details from you here on Trustpilot so that we can properly investigate and resolve this issue.

We truly appreciate your patience and cooperation and look forward to assisting you promptly.

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