HG Hydroponics Avaliações 

Completely unprofessional company with the worst customer service I've ever come across. Little to no updates on the status of my delivery, constantly had to chase regarding missing items in the order (used Covid-19 as the excuse rather than apologise and look into where the items are that I've paid for - as is the responsibility of the sender).

After receiving no update on whether or not I should be receiving my items I decide it best to ask for a refund (as is my right (Consumer Rights Act 2015) as I don't expect to receive the items I purchased (£217 worth!!).

I got this message in response:

"corona virus, dont be an a***hole mate, usual rules do not apply.

you will be refunded, do not ever buy from us again, we do not need or want selfish disck heads like yuo at a time like this. literally.couriers are literally over whelmed. have some consideration for some one other than your self.."

Which sums up just how unprofessional and aggressive these guys are. DO NOT BUY FROM HG-HYDROPONICS!!!

THEY DONT GIVE U PARCEL TRACKING INFO AND IF U KEEP ASKING THEY JUST IGNORE U. AVOID AT ALL COST.. I HAVE WAITED +3 WEEKS MY PACKET AND I STILL HAVE NOT RECEIVE IT! WORST GROW SHOP IN THE WORLD

Terrible customer service. Sent them a message checking on the status of my order. They told me that they 'think they have it' . I didnt receive a dispatch email so I emailed them again in the late afternoon to see if they could clarify that my order had shipped. The person who replied to me was extremely rude for absolutely no reason. I took a screenshot of the conversation and anyone I show it to is lost for words. This company really need to think about the staff that they have answering customer enquiries.

J'ai vraiment aimé travailler avec ce service. Tout fonctionne très bien ici.

Bought a g.a.s environment controller from hg hydroponics it was between 20 and 50 pound cheaper than the other places I looked at and a few other things I placed my order then later looked online to check out the company normally I would do this before and was horrified to find that some people was saying the site is a scam and that they are useless and will rip me off
I emailed them with my concerns and they got straight back to me to reassure me my order is being processed a few days later my order arrived just like they said it would. I would recommend this company to anyone they are cheap and reliable. what more would you want

A++
Excellent service. Products arrived promptly. Would highly recommend! Becky was very helpful throughout the entire process!

Great company, read lots of terrible reviews but I think they are a great company my orders are always on time,packed well and yes you pay small delivery charge but they have a great Web site with a good amount of stuff. They even have things no one else sells. I give them 5 stars, they are the only company I will use now, and any queries you have they DO ANSWER EMAILS,they sell thousands of items so obviously mastakes can be made but any issues they do resolve them fast they are THE BEST for garden supplies I've found online.

My experience seems to mirror quite a few others.
I made a very clear and specific order which was not readied for dispatch for several days and I had to chase up my order. When I was e mailed that the goods were finally in the post it became apparent that they were sending me the wrong stuff and if they re called the order and sent out the correct items it would not arrive in time ( I had a dead line for delivery).
I had to therefore completely cancel the order.
I subsequently found an alternative company that could complete my order for less money and do next day delivery and also gave a generous discount on the package that I ordered. That is what I call good customer service.
Cannot recommend this company and would not recommend to anybody else.
The only positive thing I can say is they promptly refunded my pay pal payment, at least they have said they have refunded my order. It has not appeared in my account yet!!!

SEEMS TO BE A MIX UP APPARENTLY! Spoke to them today. Hope it gets sorted.

I have tried to ring various numbers, e mailed, filled our info form and left voice mail. At first I was getting through on phone but no longer. I bought a Gavita system which was clearly the wrong one plus it had obviously been used (even the instruction brother was grubby) I opened the box, and we could see it was not right! I immeadly repacked and returned it with next day delivery costing £34. The person I spoke to acknowledged its arrival, and said “I can see why you returned it” however I am still waiting on my refund of over £400 this service is totally unacceptable.

Thank you for being the only shop that understood exactly what I needed and the delivery was prompt too. Wont hesitate to look here first in the future.

I orginally left a good review after I ordered a product in November 2018 as it was ready on time and was as expected. HOWEVER, I was charged £50 delivery, even though I picked the item up from their premises. I am now still waiting for the refund to this day. I have requested a refund multiple times and have even been promised that the payment was made 'today'. It never arrived. It still hasn't. They are no longer responding to my emails.

I would advise you use another company - there are plenty out there that offer a good service. I've seen a few reviews complaining about this happening and I should have taken notice.

HG Hydroponics - don't leave a snarky response to this review - refund my money and I'll change it.

great shop, never had any problems with orders. Great advice too

Rubbish communication, obvious lies and general shadiness. Hang up on you, then refuse to answer the phone, emails go unanswered. Fake refund. Avoid like the plague.

Ordered an XXL cabinet from them two months ago. It's a custom item, so it has a lead time of about 28 days. That's reasonable. Firstly, they claimed it was in production. and would be with us mid October. That came and went. After pestering by phone and email, they claimed the cabinet had been lost (despite the fact that it's a 2m high steel box that weighs almost 100kg) and that they would try and source a new one, and that staff would be working out of hours to get it to us faster, and someone would be back in touch with us straight away.

5 days later, we got sick of not hearing anything from them, so we got back in touch. It then transpired work hadn't even begun on the replacement cabinet - and perhaps we'd prefer a smaller one? At this point, we gave up, and asked for a refund. They promised they'd get back in touch. They didn't, so we pestered again.

Order status was changed to "refunded". 6 days later - no sign of a refund. We called about that, and spoke to Becky. Who, after we explained the situtation, claimed to not be able to hear us, so we called back...no answer. Several times. Apparently, they'll be back in touch - I'll update the review with what happens.

This company lies, they take your money even though they dont have the product.
They lie all the time in their email (i have written proof )
Been waiting for nearly a month now and am about to take legal action.

They wont answer the phones if they recognize your number.

Worst company I’ve ever dealt with. They are not a big company as they make out to be....

Scammers....... beware

Also when we paid by credit card the visa fraud department instantly blocked our card as they thought it was a doggy deal, probably got a flag on their visa movements.
We asked for a refund. But were ignored.
Rang upto 20 times.... no reply....
Now transport company say they lost the package...
Ive looked online and we are not the only ones to have had similar problems...
Make your own minds up.... this is not slander it what has happened in our case.

You can answer what you like, insults don’t bother me. You are obviously used to answering this kind of complaint as it must happen often.

I will not be answering any more and again request delivery or refund. Which do you prefer?

Why dont you answer me here... when will i get my product, or when will you refund my money?

After speaking to the delivery company they say I can’t do anything about this, its the sender that has to address the matter.... its all in your hands

I will obviously not order from you again.

Been using hg for a while now and I can’t fault them, I have had the odd hiccup here and there but they have been rectified quickly with the help of John and Becky. I’m planning on placing another order in a few weeks, I usually call and speak to Jamie or John before I do as I always have a few questions that I know they can answer for me. Keep up the good work guys I will be in touch soon

Sold me item that wasn't in stock. Lied about dispatch day and arrival times. Took over 2 weeks to agree to refund, then dragged feet on refunding me. Complained and threatened to take longer when I opened paypal request. Rude, aggressive and unpleasant despite me remaining polite and calm. Avoid.

Edit: Since I can't see the option to reply - let me just make clear the communication quoted below by the business is certainly not my order.I never received mine and got a full refund (eventually, thanks to paypal). Guessing this is another customer you have messed about. Certainly your communications were by no means as polite or erudite.

I contacted HG to point out that I received the incorrect extractor fan within a delivery of numerous items. The fan was a different manufacturer to the item I purchased. No mention that of a substitute having been allocated in the receipt! I asked them to elaborate on the matter in an email and still not reply several weeks on! Customer service in the past has been reasonable however this is rather dire and would have liked some acknowledgment.

My advice is do not use this company. Ordered a hobby grow cabinet, the company came back several days later having been paid, asking for almost a hundred pounds for delivery. They state that delivery over 250 pounds is free in the UK. When asked for a refund there was nothing but silence. Thank god for Paypal which returned my funds.

Ordered a grow tent online, got emails for every stage of the order from payment to delivery. Very fast too.
Then, due to an oversight on my part, I had to swap it for another one. I went into their store, got the problem sorted with no issues whatsoever. In fact, I was so impressed with them, I actually ended up spending another 70 quid!
Highly recommended.

Thought I would do a review for HG Hydroponics.
HG were able to supply a lamp I was after at a fair enough price.
Last year I bought a nearly 1k's worth of gear online, I didn't use HG because I'd read a few bad reviews. The bad reviews were a good few years ago so I gave them a go for the lamp (paid via paypal... just in case)
In the Rep of Ireland it was gonna cost 50 euro for a lamp I didn't particularly want, anyway got the lamp I did want from HG and in PnP worked out at about the 50 euro.
Delivered very sharp, I think it was 3 days to the Rep ....Spot on will def use again...Cheers