HGV Learning Avaliações 139

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

At first I was hesitant and undecided if going through HGV learning was the right decision. After speaking to Joe and him reassuring me that the company handles all the bookings and I'm able to train... Ver mais

Avaliado com 1 de um total de 5 estrelas

If I could give HGV Learning zero stars, I would. This has easily been one of the most infuriating, poorly handled experiences I’ve ever had with any company. From day one, they showed a co... Ver mais

Avaliado com 5 de um total de 5 estrelas

Good overall experience. I came in with no experience beyond driving a van and was able to get help and support when needed. The only downside was the lesson structure. I was booked for 16 hours... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great people, Jason, Louise, James, always very helpful, with an exceptional ability to impart knowledge, they simply took care of everything from beginning to end, step by step, which made choosing L... Ver mais

Detalhes da empresa

  1. Aula de direção

Escrito pela empresa

We are a national HGV training provider with over 70 supporting locations around the UK. We pride our selves in top quality training and service from the moment you sign up with us.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

139 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 2 semanas

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Avaliado com 5 de um total de 5 estrelas

Had a great experience with the team

Had a great experience with the team from Day one with Ben taking me through with everything i should be aware of or take into consideration, going to Louise for theory's test and lastly Jason for practical. Very helpful team much appreciated now I'm an HGV driver. Thanks alot guys.
Lunga.

6 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a fantastic experience with HGV…

I had a fantastic experience with HGV Learning from start to finish. The entire process was smooth, professional, and well-organised. What really stood out was how supportive and friendly everyone was. They were always quick to answer any questions I had and made sure I felt confident and well-prepared throughout the journey.
Thanks to HGV Learning, I now hold my HGV licence and feel ready for a new career on the road. I highly recommend them to anyone looking to get into HGV driving. Top notch service and excellent value!

26 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ben Harrison has helped me from the…

Ben Harrison has supported me from beginning to end. He was like my rock—lifting me up and encouraging me to complete everything, even when I found it very difficult. Without him, I wouldn’t have achieved anything. I would have given up a long time ago. He’s an amazing human being who stood by me through all my challenges. He helped me understand my revision over and over again. And now, I have my license, and I’m so pleased with everything.

19 de junho de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Go direct to a local training provider, it'll be easier and cheaper

Went to book through HGV Learning to upgrade my Class 2 to Class 1 HGV license.

Was quoted £2200 for CPC, medical, training and vehicle costs. Already have cpc, already did medical in 2022, so advised that these were not required. Still advised it would cost over 2k.

Local company booked me in to do 2 day course for less than £500.

The brokers just sell a one size fits all package which doesn't suit existing HGV holders. Can't see the point in a broker.

2 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent help from James and Jason…

Excellent help from James and Jason .They helped me from scratch and i have qualified they fulfilled my dream to achieve qualifying as a HGV C+E Licence.I highly recommend for those to those who are willing ro begin this journey

22 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My journey to HGV

I am greatiful about the services of this company.Initially I had a lot of doubts about getting HGV licence but once get connected to this company I developed overwhelming confidence and I have already recommended my friend who has embarked on the programme. I am very happy with the revising app its user friendly the information is detailed. Initially I had some doubts but when Sara Carrington took me on board I started to develop confidence and I am doing very well with her guidance and support.I don’t hesitate to say this is the best consultant in a nutshell she is fountain of knowledge she knows her stuff thumps up for you Sarah.

3 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam company only want your money

Went well at the start and I was doing a course for a company I was working for but they went bankrupt so I stopped using hgv learning services for for awhile almost 6 months I had a medical and use the theory test about five times until the company I was working for went bank route because they went bankrupt. I was then trying to find any job just to get money coming in and I found a career that didn’t require me driving lorries anymore so I then rang these up to explain the situation and they basically just always referred to terms and conditions I wasn’t asking for a full refund. I was just asking for half or less but they offered me two months which equals about £300 Ish I appreciate it’s a business that has to make money to run and I understand that but with a company of this size you would think that they would have something in place to help people in my situation out which has got health problems which I didn’t want to tell the people about in the office because it’s none of their business if I was you I would stay away from this company as I think they are a scam just take your money and then don’t help you out when you have any problems. All they do is just say we referred to the terms and conditions which I think is unacceptable. I’ve never known a company like it most companies in fact all companies give you at least half back what you have paid which I can understand about the other half because yes you did use some of their services and did a medical but the medical and using their theory test six times and obviously your medical ones doesn’t cost half of what the course is to do I wouldn’t waste your money with this company and when they try to resolve the issue some person on the phone was just really rude wouldn’t let me get my word and just kept trying to talk over me and just kept saying about the terms and conditions in the end. I ended up putting the phone down after he said he would just refund me two months they’re in all round bad company, especially if you have any problems and can’t continue with the course. I’ve never known anything like it. One mistake in my life have made and I won’t be ever working with this company again. I have to give them one star but I’ll give them zero stars, honestly don’t waste your money with this company.

29 de abril de 2025
Avaliação não solicitada
logotipo da HGV Learning

Resposta da HGV Learning

Thank you for your feedback.

While I understand your frustration with not wishing to continue your course and receiving a refund, it’s important to note that this is precisely why we have clear terms and conditions in place. These were provided to you both via email and by post at the time of registration.

By agreeing to these terms upon enrollment, the same conditions apply should you choose to cancel.

You mentioned:
''a company of this size you would think that they would have something in place to help people in my situation''

Although you were not eligible for a refund based on the terms and conditions, we still issued a refund of 33% of what you have paid.

We wish you all the best.

Avaliado com 1 de um total de 5 estrelas

Don’t take your course with this…they are theft

Don’t take your course with this company, well I paid 200 for deposit and then after that they tell you everything is ready in one week, after 2 week they called me for the cpc certificate when I told them in the phone I haven’t passed the cpc, then they told me I can’t take the course without passing the cpc, now I’m claiming my refund, and they are telling me that I can’t have my refund because I went over the 15 days, when I had to wait 2 week for them to call me, that’s bull shit they are stealing people money they kept my 200 pound when I didn’t even see the place or where I was going to take the course, they are theft

11 de abril de 2025
Avaliação não solicitada
logotipo da HGV Learning

Resposta da HGV Learning

Thank you for your review. However, we would like to clarify the situation, as the information provided is not accurate.

You contacted us approximately one month after your initial enrollment, requesting to cancel your course. As per our policy, if a cancellation request is made within 14 days and no services have been used, a refund would be considered.

During your phone call, you stated that you had not used any of the services, including the theory section, and wished to cancel. However, upon reviewing your account, we found that the software had been used extensively—over 109 sessions, totaling more than 35 hours and 34 minutes. It appears you may not have been aware that we can track platform usage data.

Once this information was shared with you during the call, your response was, "You know what, just leave it then."

We understand your frustration, and we genuinely support all our learners. However, please note that we are a business, and all terms and conditions are clearly outlined and sent to you both via email and post at the time of enrollment.

We wish you all the best on your journey.


Avaliado com 5 de um total de 5 estrelas

Effective Training Hours for a Smooth HGV Class 1 Upgrade

I am writing this review for those who have doubts about the training hours for upgrading from Category B to Category C+E, whether 32 hours of training is enough to obtain an HGV Class 1 license, and whether height might be a limitation. At 159 cm, I was unsure if I could drive an artic comfortably. Before joining, I spoke with Mr. Adam Kaloni from HGV Learning, who assured me I could. The entire process—medical, theory, CPC, and practical—went smoothly. Thanks to HGV Learning.

14 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

HGV Learning is Outstanding…

HGV Learning provided outstanding support and guidance throughout my journey to obtaining my HGV Class C and E licenses. Their team was incredibly supportive, especially when I needed a break in payments due to financial difficulties, which truly made a difference. Every step of the process was made clear and manageable, thanks to their expertise and encouragement. I can't recommend them highly enough—what a fantastic team!

5 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just passed my HGV Class 1 with HGV…

Just passed my HGV Class 1 with HGV Learning, The good thing with them is they got flexible payment plans ! You got a choice to choose which one is best for you! Their study material was simple to follow, their instructors are very friendly they got good communicating skills

28 de fevereiro de 2025
Avaliação não solicitada

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