High Dive Apparel Avaliações 1.184

A week since I placed my first order with this company and the item still hasn’t even been dispatched. No communication apart from an order confirmation. Reached out via email as their FAQ’s say to contact if haven’t heard anything within 5 working days, no reply.

Edit: got a reply from the company, terrible attitude with phrases like ‘fml’. Only reinforces lack of customer care and service. Asked for a refund and cancel, let’s see if it actually comes through

Great and friendly contact and top quality.
Gladly again.

I deleted a one star review a few days ago as I felt bad that a small company were struggling under pressure over Easter. I get it. I also have my own company to run. However I don’t put on an Easter promotion and then let all my staff go away for a knees up at a tattoo convention so they can’t fulfill orders (I was informed this is why there was a delay)
My order arrived after 8 working days. That’s fine, I get the delay but to get home and open my order to find it’s wrong is just taking the piss. Get a grip

Wonderful package arrived today. Great quality item and I love the designs on the clothing. My only criticism is whilst I know it might take a while to design each item it would be good to be kept updated however this was my first order so I will remember this next time. Thank you very much.

High Dive is awesome !
Perfect stuff and great design, ONE problem : you will get quickly addict.
The back office answer fast and are very kind.
Thanks to Jamie, to your work, and just thanks High Dive to exist 🖤

Ordered a T-shirt and after 8 or 9 days of it not arriving I emailed a query, no response. It’s now 2 weeks since I ordered the t-shirt and it’s still not arrived and no reply to my 3 emails. I’ve have received several spam emails from High Dive trying to get me to buy goods but no response about my order. Terrible service, zero communication and one lost customer. Companies start behaving like this when they are teetering on a financial tight rope and struggling. With customer service like I’ve been shown, I’m not surprised.

Dispatch information non existent after 6 days and no response from customer service after two e-mails sent and a chaser via social media.

This might be acceptable if they weren't bombarding inboxes with marketing emails / campaigns on a daily basis. It's not exactly like the products are cheap, either.

Am really disappointed as I have ordered from high dive (checks notes) on 6 previous occasions but I suspect this will be the last.

I had an issue with a pair of shorts I bought from them which in the description said they were faded black but they arrived as grey shorts, they said it was printed on the wrong colour shorts by accident and are going to send me a new pair in the right colour.

I'm happy that they have offered to do this for me

Absolutely love the t shirts! Designs are awesome, t shirts are premium feel and the team at high dive are brilliant! Even when they had delays in shipping they sent me a money off voucher! Keep up the amazing work guys!

I’ve had a few items in the past. Quality of which have been decent. I’ve asked questions in the past about orders but never got any response.

The latest one was slow to ship, then when it did arrive there is one item missing. They don’t reply to emails, so at this point basically I’m not getting what I ordered and payed for.

Took a risk on a mystery box and have to say I was slightly gutted. The hoodie just looked really cheap with a bad Halloween looking Microsoft font, although the actual design was cool. Shame as I looked at the hoodies prior and was excited but this one wasn’t on there so assuming it was a throwaway or something. That aside the hat and T-shirt I had no problems with and all great quality fabric

Have ordered from them multiple times over the last few years. The last two times I have ordered mystery boxes which are supposed to come with 4 items. Both times I have been sent 2 items and had to chase them up to send the rest. Never get an apology or explanation. Last time the extra items they sent after I chased them up were purposely the wrong size. Wont be ordering from them again! Normally smaller indy brands provide a better service..... obviously not.

Placed an order on 18th February but didn’t get the usual ‘your item has been shipped’ email. I chased via their site’s online messaging service but didn’t hear back, and then got a notification on 26th to say it had been shipped. To take over a week to ship just 2 items seems pretty poor, and it’s now past my partner’s birthday (27th) whom it was for. Some form of communication would have been appreciated. I just got a Royal Mail notifcation to say delivery attempted (28th) however I have been at home all day and there has been no one on the ring doorbell. Very frustrating but I get that this separate issue is RM’s fault and not the store’s. But now my partner won’t get it for 2 weeks as he’ll be away for work. Just very frustrating all-round.

Absolutely fantastic clothes.
Bought trackies from them and I'm not lying when I say I live in them.

Had a few issues on delivery but they were fantastic at getting it sorted. Massively appreciate the communication from them.

Don't hesitate. Be awesome.

Got a t-shirt as a gift, really cool design and the t-shirt felt like good quality. Shame the print wasnt, after 1 wash it looked like i had owned the t-shirt for years all the colour had washed out.
I tried to contact them and never got a response, so not good customer service either.
Overall the fabric quality was good but dont expect the print to stay colourful or vibrant.

Seeing the number of people put out by the long wait times and multiple, like myself, having not really noticed any clear indication of the length of the wait on their site, surely, at some point the "we are a small business" reasoning just becomes a woefully thin excuse and you either stop taking orders to preserve your ability to deliver on time, or maybe the business isn't that small with the supposed large volume of orders backlogged and therefore have the measures in place to account for this eventuality. Won't be ordering again.

Despite it looks like a big company, it’s a one man show. The guy prints and posts so backlogs are inevitable. Did he get too big? Probably but ordered several times and always received my items.
If you need to contact him, try to dm him on Instagram cause you won’t be lucky if you mail him.
Time has come to get extra help maybe.

Been eyeing up a hoodie from these guys for ages. When I finally ordered on 24/01, as far as I am aware there was no information on the website regarding delayed shipping. Even though I'd ordered in January, my email confirmation contained details regarding Christmas delivery cut-off, nothing about a potential extended wait time this side of Christmas. I then got an email a day later stating that there was a delay of up to two weeks... Annoying that I wasn't informed before purchasing, but at that point there was nothing I could do. After two weeks had passed and I still hadn't received anything, I commented on an Instagram post of High Dive's to explain the situation and ask for an update- they appear to be deleting any negative comments because mine was deleted very quickly. I did however have a private message saying it would be coming in the next couple of days. The hoodie finally arrived 11/02. The print design is awesome, and the quality of the print seems good, but that's as far as I'll go. The hoodie is so thin and feels poor quality, I have t-shirts that are thicker and I'm properly gutted. I had such high hopes and wanted this hoodie for ages:( I won't be pursuing a return because of the time it took to arrive in the first place, and I also won't be ordering again unless there is plans to change the quality/materials etc. A real shame because your designs are awesome.

As a returning customer, I am shocked at the poor quality of the 'see you in hell' hoodie.
The extremely thin material and QC China sticker on the inside has now made me think twice about ordering in the future.
Such a shame, great designs but extremely poor quality. £54.95 is scandalous for a c.£10 Chinese mass produced hoodie.

The T Shirt I ordered however is in keeping with the quality I know them for 💪🏻.

I have used this company before and had no issues. It has always been quick dispatch and my husband likes the products. I ordered something 2 weeks ago which was intended to be a birthday gift. I took into account the 2-5 working days dispatch time it states on the website but it has still not been shipped. I’ve had no reply to emails, not even a generic one to apologise for the delay. I’ve had to go through the bank to get a refund and now need to find an additional gift at late notice. Other reviews show there have been a lot of delays recently so I’m not quite sure what is going on but please at least reply to customer queries!