Hill’s Pet Nutrition Avaliações 

They have little care for their products . I have left two messages on their website, waited three times, overall 1 hour 20 minutes trying to speak to them about their biome product for my sick cat but they just have not bothered to try and connect with me. Very poor customer services.

Buyer Beware: My Dog Became Extremely Sick After Starting Hill’s t/d
I purchased Hill’s Science Diet Dental Care td Small Bites Chicken Flavor dry dog food because I believed a prescription dental diet from a major veterinary food company would be a safe, trustworthy choice for my dog.

Unfortunately, my experience was anything but that.

My 7-year-old mini poodle became extremely sick after only six days of starting this food. We followed the package instructions and introduced it very slowly. At the time she became ill, she was eating only about ¼ Hill’s t/d mixed with her regular food. There were absolutely no other changes to her diet or routine that could explain what happened.

She began vomiting and having bloody diarrhea.

What followed was weeks of trying to get her healthy again, including multiple veterinary visits, an emergency veterinary hospital visit, medications, and an ultrasound. It was frightening, expensive, and completely unnecessary if this food had not caused the problem.

I contacted Hill’s about my experience and learned that the company has a program for reimbursing certain veterinary expenses associated with their products. The fact that a fund exists to address veterinary expenses or deaths allegedly associated with their food certainly raised questions for me as a consumer.

I have also since learned about the 2019 Hill’s recall involving excessive vitamin D in certain canned dog foods, which resulted in illnesses and deaths being reported. That history made me even less comfortable with the company and its quality-control practices.

What is especially frustrating is that Hill’s can apparently take months to decide whether they will reimburse veterinary expenses, leaving the pet owner to deal with potentially thousands of dollars in bills in the meantime.

My dog eventually recovered, but it took weeks, numerous vet visits, an emergency hospital visit, and an ultrasound. I would never knowingly put her through that again.

My advice to other dog owners: please do your research before feeding Hill’s t/d. A prescription

Every time I place an order I am given an estimated delivery date of 1 week later, but every time without fail the order takes a week to process so on that “delivery date” they actually ship the food which takes an additional week, so I don’t end up getting my farms prescription food until 2 weeks after I purchase it. I was frustrated but ended up opting into the subscription plan to see if maybe it would be more efficient that way. Nope. They have just let me know they are finalizing my next order for my food that isn’t arriving until next week, and they will process the payment a week after it arrives (I am set up for renewal every 3 weeks). So basically I have to pay for this food 2 weeks before it arrives every time, and with the 3 week schedule that means I have to pay for the next one just a week after getting the current shipment. This is absolutely ridiculous that I need to be two weeks ahead of every shipment regardless of whether or not I’m scheduled for auto renewal. Just change the stupid name from “Delivery Date” to “Shipment Date” so you aren’t actively lying to your customers every time. I’m seriously going to ask the vet next appointment if I can get a different prescription for any other company.

I tried this and at first was great but the whole order process was too much trouble. Finances became a little tight this summer so I set the auto ship based on my wife’s bi weekly paycheck and they would charge my card 1 week before shipping. Of course my payment was declined if you charged it ahead of plan. So I go in to fix it and your password has to be so long I just end up putting forgot password every time I login my dog likes the food but I’ll pay the extra 13$ to order from the vet

15 jours sans nouvelle de mon remboursement croquettes tres mal odorantes

Food has gone absolutely downhill. My
Dogs been on Z/D for over 5 years now. That means I’ve purchased over 1,500 tins. This year they changed manufacturer and the quality is so bad. We often refer to it as wet mud as that’s now the texture. The colour has changed as well.

When I called they said maybe you’ve had a bad case… but months later every case I’ve ordered has been the same.

We had a new hydrolysed food turn up from another brand yesterday and it’s like the Z/d of old… sorry but goodbye

2 ans et demi de hill's urinary pour finir avec une opération du aux calculs urinaires ( urétrostomie). Pour faire ça je lui aurait donné des croquettes bas de gamme. N'étant pas la seule dans la clinique véto a avoir eu le tour l'ASV a demander une participation qui à ete refusé . Je les utilisait aussi pour mes 3 chats... Je change donc tout le monde de marque

I ordered 6 cases of Hills stew for dogs, in my pets favorite flavor. I have ordered this same order at several other suppliers, and did do for the big discount on first auto ship order.
Today I get the FedX delivery notice saying “signature required”, WHAT? We are on acreage, nobody even tries to come in here without business
and we are too busy to wait over 4 hours for their stupid delivery window!
NOBODY HAS EVER REQUIRED A SIGNATURE FOR A PET FOOD DELIVERY!! Just ridiculous!!

Ob das benötigte, vom Tierarzt ausdrücklich empfohlene Katzenfutter überhaupt verfügbar ist, ist ein reiner Zufallstreffer. Das kann doch nicht so schwierig sein. Schon gar nicht bei dieser Preisgestaltung...
Kriegen Tierärzte eigentlich eine Prämie, wenn sie diese Marke empfehlen?

Sicuramente il peggior cibo in circolazione per qualita’ prezzo…nonostante sia “raccomandato” dai veterinari, io penso sia raccomandabile evitarlo

Extremely poor service. I am a member of the breeder club, but in practice, it is almost impossible to buy dog food with the discounts that are supposed to be included in the membership.

Most retailers have no idea what you are talking about when you ask. I contacted Hill's and was told that I need a card from them, which I have not received.

When I say that I have never received this card, I get the following response by email:

"Hi Liv, You are welcome to send an email to supportno(a)hillspet.com, and they will help you. Have a nice day. Best regards, Customer Service Specialist."

Instead of forwarding my inquiry to support(a)hillspet.com, they respond asking me to contact support, which I had already done initially.

My cat became like a zombie on this food. Finally he stopped eating it and always asked for treats. The 3 lbs bag costs $28. And is made of junk. Corn gluten. Soybean. By product. Barely worth 5 dollars.

We purchased a bag of Hill's Science Diet Adult Perfect Weight Management Small Breed & Mini Breed Chicken Recipe Dry Dog Food and were absolutely horrified to discover feces inside the bag. Yes, feces.

When we reached out to Hill’s, their response was beyond dismissive. Instead of taking ownership of an obvious contamination and health hazard, they brushed it off as “a clump of crumbs coated with fat.” Seriously? We know what feces looks like, and this was not some innocent kibble dust ball.

To make matters worse, rather than apologizing or showing genuine concern, they buried us in a ridiculous laundry list of questions - batch codes, storage details, feeding routines, number of people feeding our dog, etc. - as if they were trying to push the blame back on us. The product was contaminated so of course we immediately threw the entire bag away. And yet, somehow, we’re the ones expected to jump through hoops just to get a basic acknowledgment of their failure.

This isn’t just poor customer service; it’s gross negligence. Hill’s showed us they care more about covering themselves than about animal safety or customer trust. After this disgusting experience and their dismissive handling of it, we will NEVER purchase another Hill’s product again - and I strongly urge every pet owner who values their pet’s health to look elsewhere.

Since they have changed the way we have to buy there products it's been an absolute joke, after resigning up to there new website to buy what I normally buy there was no where I could see to purchase and pay so now I will be going elsewhere to buy dog food similar and to be honest why fix what wasn't broke don't care about the discount at least I was able to purchase the dog food.
Been in contact no phone call just an email making me look stupid jesus christ why can't these companies talk anymore are they that shy. god help us i have now decided to shop elsewhere what a shame.

Ich habe auf der Homepage durch die Bestellungen 63€ Prämie gesammelt und diese für eine neue Bestellung angewendet. Das Unternehmen hat mir die Bestellung storniert, aber die 63€ werden mir nicht wieder gutgeschrieben. Aussage: „ Wir haben keine Zahlung für die Bestellung erhalten daher ist auch keine Erstattung unsererseits notwendig.“

Erst wird man mit der Prämie gelockt und dann verarscht.

Leider verträgt mein Hund kein anderes Futter, sonst würde ich keinen einzigen Sack dieser Firma mehr kaufen.

Dann bestelle ich ab sofort eben über einen 3. Anbieter wie Zooplus.

Placed an order last Monday quick delivery. Unfortunately it didn't resolve my puppies on going digestive problem.So trying another make for the 3rd time.
When I rang and explained no hassle, offered a refund straight away.Excellent customers service.

J'ai un crédit de 31 euros suite à des réductions d'achat de sacs de croquettes. Quand je demande le remboursement il y a toujours un empêchement. A mon prochain animal de compagnie je prendrai une autre marque de croquettes, moins chères et sans attrape nigauds.

Sur le site , il est indiqué que hill’s rembourse une petite somme pour chaque paquet de 10 kilos. Mais hill’s ne le fait pas. Publicité mensongère. De mauvaise fois
Pas sérieux

Une question au service consommateur sur le choix d'un aliment: on vous récite l'information commerciale sans aucune répose a votre demande.
C'était autrefois une marque de qualité, aujourd'hui une marque quelconque sans que personne puisse vous conseiller sur leurs propres produits.

Contacted this company to see if we could purchase food direct at a cheaper cost for our charity, was given the reps number to call , having since left two messages and he hasn’t bothered to call me back, l then email hills again today and find there response rude and unhelpful,