Hims Australia Avaliações 

985
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

The consult call was scheduled quickly which was great, but the male nurse didn't seem educated enough when asked about dosages of the item and didn't really come across friendly. Also as many other... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So, what made my experience great was the level of support I received when I received an e-mail from Pilot drawing my attention to the fact that my most recent order was going to be shipped to the inc... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Vendedor online de remédios controlados
  2. Serviço de emagrecimento

Escrito pela empresa

Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

985 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

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Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(985)

241 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great work By Nat

After some initial frustration l, Nat sorted my issue and updated me.

Opportunity to escalate out of chat assistance earlier would’ve helpful

25 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

.The support from the very beginning…

.The support from the very beginning and throughout the journey was outstanding. Clear communication, professional service, and a fantastic overall experience. Highly recommend Pilot.

24 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Everything has been easy

Everything has been easy from start to current. My products arrive on time and all emails have been advessed efficeinetly and in a frienldy manner.

20 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy process

Easy process, helpful supportive staff. I like that the support is available whenever you need it without being inundated with emails and requests for constant updates.

19 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible Customer Service

Terrible experience with Pilot. My shipment has been significantly delayed (over 2 weeks), and it’s obvious they now have a reliance on AI for first level customer service which is causing slower response times.

Once you do get a response from Customer Service, every response is vague "we’re checking with the pharmacy" without any actual substance or follow-up

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hims Australia

Resposta da Hims Australia

Hi Chris,

I am really sorry to hear about your experience.

I completely understand how frustrating that must have been. When you’re waiting on a shipment, particularly medication, you deserve timely responses and transparent communication.

I also hear your concerns about the quality of support you received. Feeling like you’re not being properly supported or kept informed can be incredibly disappointing, and I’m genuinely sorry that this has been your experience. That’s not the standard we aim to provide.

Please know that your feedback has been taken seriously. A member of our escalations team will reach out to you today.

I genuinely appreciate your honesty — it helps us improve and ensure we’re delivering the level of care our patients expect.

Warm regards,
Ielle from The Pilot Team

Avaliado com 5 de um total de 5 estrelas

I am feeling great…

I'm getting really good results and I'm not even feeling hungry. The pilot team is available if I require any help at anytime.

12 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love it

Love it, too early to tell if it’s working yet

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hims Australia

Resposta da Hims Australia

Thanks for the review! We have it goes well. Please reach out if you need any support with the treatment.

Avaliado com 5 de um total de 5 estrelas

No hesitation to recommend!

I had a terrible experience with a different provider, and I felt a bit nervous about the whole experience of going with someone new. However, I cannot speak highly enough of Pilot; they’ve exceeded my expectations. Deliveries always on time, super responsive customer service team, and really easy to make appointments.

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hims Australia

Resposta da Hims Australia

Hi Carla,

Thank you so much for your review!
It's great to hear that you're finding convenience in the service.

All the best,
Moiz
Pilot Team

Avaliado com 5 de um total de 5 estrelas

So far I've lost 14 kg and 14 cm off my…

So far I've lost 14 kg and 14 cm off my waist after 10 months on the program. I'm wrapped with the much healthier me. The program has been well suited to me and the support is great.

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hims Australia

Resposta da Hims Australia

Hi Belinda,

Wow that's amazing. Wonderful to hear that the weight program has helped. Kudos to you for all the hard work that goes along with the results!

All the best,
Moiz
Pilot Team

Avaliado com 5 de um total de 5 estrelas

It works

It works. I've lost 13kg in 6 months. I've always had trouble with my weight but this very effective.
The only thing is,
it is expensive and I may have to stop.
Team from Pilot are always there to answer any questions or help with any dramas.
If, like me you have had trouble losing weight, give it a go.

1 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pilots the best what more can I say 😀

Pilots the best what more can I say 😀

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hims Australia

Resposta da Hims Australia

Thanks so much for the 5 stars, we really appreciate you taking the time to leave this review.

Glad to have you with Pilot 😀

Avaliado com 5 de um total de 5 estrelas

excellent customer service 10/10

I was so happy with the level of service I just got over the last week - the customer service team helped me remedy an order and got things back on track. Thank you team

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hims Australia

Resposta da Hims Australia

Thanks so much for the review, we really appreciate it.

Glad to hear the team could get everything sorted and back on track for you. We’ll be sure to pass this on to them!
Cheers,
Moiz
Pilot Team

Avaliado com 5 de um total de 5 estrelas

Working product with real results.

Working product and real results. Easy, customer-friendly platform. Quick response to queries and excellent communication.

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hims Australia

Resposta da Hims Australia

Hi Oxana, thanks for taking the time to leave this review, we really appreciate it.

Great to hear you’ve found the platform easy to use and the communication helpful. We’re glad to have you with Pilot.
All the best
Moiz
Pilot Team

Avaliado com 5 de um total de 5 estrelas

Great service. Good price.

Amazing. Easy. Professional. It doesn't feel like you are being robbed like most doctors visits.

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hims Australia

Resposta da Hims Australia

Thanks for taking the time to leave us this review, we’re really glad you’ve found the experience easy and professional.

Feel free to reach out to us anytime for support.
Best,
Moiz
Pilot Team

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