I was skeptical that the company would honor any kind of warranty. I was pleasantly surprised to see that not only did they honor the warranty, they did so far faster than I would have thought possibl... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I've been using the H2 Pro since early 2026. After about seven months, the backrest resistance lever suddenly stopped turning. I contacted support and got an answer within a day asking for the ser... Ver mais
Ich habe am 15. August einen Bürostuhl bestellt (und bezahlt) der laut Website innerhalb von 24h (In Stock) versendet werden soll. Heute, am 3. September ist das Paket noch immer nicht bei DHL.... Ver mais
A empresa respondeu
Der X2 Pro ist mega bequem und passt sich perfekt meiner Körperform an. Am Anfang hatte ich leider einen Defekt bei der Wippfunktion, aber der Support war ausgesprochen hilfsbereit. Das Problem w... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We provide best ergonomic products to the world
Informações de contato
418 BROADWAY STE R ALBANY, 12207, NewYork, Estados Unidos
- +6586709988
- support_global@hinomi.co
- hinomi.co
4,2
Muito Bom
128 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good support and good chair
Great chair, and support is easy tp get hold of. Can highly recommend :)
19 de março de 2026
Avaliação não solicitada
Resposta da HINOMI INC
Dear Customer,
Thank you so much for your kind words and recommendation.
We’re glad to hear you’re enjoying the chair and that our support team has been easy to reach. It truly means a lot to us.
If you ever need any assistance in the future, please don’t hesitate to reach out.
Best regards,
Hinomi Care Team
Der bequemste Bürostuhl, den ich je hatte
Der X2 Pro ist mega bequem und passt sich perfekt meiner Körperform an.
Am Anfang hatte ich leider einen Defekt bei der Wippfunktion, aber der Support war ausgesprochen hilfsbereit. Das Problem wurde schnell erkannt, das Ersatzteil unkompliziert zugeschickt. Seitdem läuft alles einwandfrei.
Würde ich jederzeit wieder kaufen.
19 de março de 2026
Avaliação não solicitada
Resposta da HINOMI INC
Hallo Andreas,
Vielen Dank für Ihr tolles Feedback!
Es freut uns sehr zu hören, dass der X2 Pro bequem ist und sich gut an Ihre Körperform anpasst. Gleichzeitig bedanken wir uns für Ihr Verständnis zu Beginn, umso mehr freut es uns, dass unser Support Ihnen schnell weiterhelfen konnte und nun alles einwandfrei funktioniert.
Vielen Dank für Ihre Empfehlung, das bedeutet uns sehr viel.
Sollten Sie in Zukunft weitere Unterstützung benötigen, sind wir jederzeit gerne für Sie da.
Beste Grüße,
Hinomi Care Team
Exceptional customer service and a huge thanks to the Paris team! ⭐⭐⭐⭐⭐
Exceptional customer service!
I needed to return my chair but didn't have the original box anymore. Instead of refusing, their support team escalated my case and granted an exception so I could get a full refund. A massive thank you as well to the Paris showroom team, who did their absolute best to facilitate the return process. It's rare to see a brand so flexible and human. Highly recommend!
7 de março de 2026
Avaliação não solicitada
Resposta da HINOMI INC
Dear Customer,
Thank you for sharing your feedback.
As outlined in our return policy, the original packaging is required for returns to ensure the product can be transported safely back to the warehouse without damage. This requirement is stated as part of the return conditions.
We understand that the situation may be frustrating. During our communication, our team reviewed the case and provided alternative options to help address your concern. Based on our latest conversation, our understanding is that an arrangement has been reached and the matter has been settled.
If you require any further assistance, our support team remains available to help.
Best Regards,
Hinomi Care Team
Thank you very much for your help and…
Thank you very much for your help and your favorable decision. I am deeply grateful to you! Until I had a chair, I used a chair that I had to get up from after 3 hours of use because my back hurt. I am grateful to you for this ingeniously designed ergonomic chair! Thank you!
„Nagyon köszönöm a segítségét és a kedvező döntését. Mélységesen hálás vagyok Önnek! Amíg nem volt székem, addig egy olyan széket használtam, amiről 3 óra használat után fel kellett állnom, mert fájt a hátam. Hálás vagyok Önnek ezért a zseniálisan megtervezett ergonomikus székért! Köszönöm!”
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da HINOMI INC
Dear Customer,
We truly appreciate you taking the time to share your experience.
We’re really glad to hear that the chair has helped improve your comfort and that you’re now able to work without the back pain you experienced before. Your feedback means a lot to our team.
If you ever need any assistance in the future, please don’t hesitate to reach out. We’re always happy to help.
Best Regards,
Hinomi Care Team
Très mauvaise expérience
Très mauvaise expérience. J’ai acheté une chaise de bureau et elle est arrivé avec un élément cassé. Cela va faire plus d’un mois que j’attends. Je déconseille très fortement. Pour moi c’était la première fois et la dernière fois.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da HINOMI INC
Bonjour,
Merci d’avoir pris le temps de partager votre retour.
Nous sommes sincèrement désolés d’apprendre que votre chaise est arrivée avec un élément endommagé. Nous comprenons tout à fait votre déception et la gêne occasionnée.
Dès que la solution a été confirmée, nous avons communiqué le délai estimé et organisé l’expédition en priorité de la pièce de remplacement. Celle-ci a bien été envoyée et est actuellement en cours d’acheminement.
Nous restons attentifs au suivi de votre dossier afin que la situation soit résolue dans les meilleurs délais. Si vous avez besoin d’informations complémentaires, notre équipe reste bien entendu disponible pour vous accompagner.
Cordialement.
Hinomi Care Team
Shockingly comfortable work chair
Chair was preordered, but shipped promptly on schedule. Extremely easy to assemble, I did it myself as a woman with arthritic hands. The adjustment settings are clear and easy to use. It is so comfortable its hard to stop working at night! The lumbar support, headrest and recline features are perfect. Would recommend
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da HINOMI INC
Dear Jenna,
Thank you for your review.
We’re glad our support team was able to assist you and resolve the issue smoothly. If you ever need anything else, we’re always here to help.
Best Regards,
Hinomi Care Team
Had a Problem with the Chair
Had a Problem with the Chair. Support was nice. Thank you
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da HINOMI INC
Dear Greg,
Thank you so much for your detailed feedback.
We’re happy to hear the chair arrived on schedule and that the assembly was straightforward, even with arthritic hands. It’s also wonderful to hear you’re enjoying the comfort.
Thank you for the recommendation, and we hope the chair continues to support you well for many productive days ahead.
Best Regards,
Hinomi Care Team
ÜBER 2 Monate Lierferungsverzug + Weitere Verzögerungen..
Ich glaube ich habe noch nie für eine Bestellung so lange gewartet.. Bestellt habe ich den H2 Pro direkt Anfang Dezember.
Nach paar Wochen bekam ich den Vermerk dass es der 23. Januar werden sollte (2 Monate Wartezeit) nur um dann am 22. Januar mitgeteilt zu bekommen, dass sich die Lieferung um eine ganze weitere Woche oder mehr verzögern könnte..
JETZT Kommts aber! Heute wäre Stichtag und schon wieder eine Verzögerung von ungewisser Dauer..
Das Unternehmen Hbada was in direkter Konkurrenz mit Hinomi steht hätte wohl bemerkt ihr direktes Konkurrenzmodel innerhalb von bloß 3-4 Tagen nach Bestellung an mich liefern können..
Rückblickend glaube ich wenn man wirklich dringend auf einen Stuhl angewiesen ist sollte man bei Hbada einen kaufen gehen, wenn man hingegen Zeit ohne ende hat und sich mit Monaten langem warten abfinden kann kann man einen bei Hinomi kaufen.
Unglaublich traurig wie ein Unternehmen mit potential wie Hinomi so unfassbar abgehängt wird, weil sie eine total hinfällige Logistik haben..
28 de janeiro de 2026
Avaliação não solicitada
Resposta da HINOMI INC
Hallo Johnny J,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen. Es tut uns sehr leid zu hören, wie frustrierend die lange Wartezeit für Sie war. Wir verstehen absolut, wie enttäuschend es ist, wenn sich eine Lieferung mehrfach verzögert, besonders wenn man dringend auf den Stuhl wartet.
Bei Ihrer Bestellung handelte es sich um einen Vorbestellartikel. Die voraussichtlichen Lieferzeiten für Vorbestellungen sind auf der Produktseite angegeben. Dennoch verstehen wir, dass solche Hinweise im Bestellprozess leicht übersehen werden können, besonders wenn man sich einfach auf eine schnelle Lieferung freut.
Bezüglich der weiteren Verzögerungen möchten wir uns aufrichtig entschuldigen. Sobald sich Änderungen bei den Lieferterminen ergeben, informieren wir unsere Kundinnen und Kunden per E-Mail, damit sie nicht ohne Update bleiben. Es tut uns leid, wenn diese Informationen für Sie nicht ausreichend oder nicht rechtzeitig ankamen.
Ihr Feedback zur Lieferkette nehmen wir sehr ernst. Wir arbeiten kontinuierlich daran, unsere Logistik und Kommunikation zu verbessern, damit solche Erfahrungen in Zukunft vermieden werden können.
Wenn Sie möchten, dass wir Ihren Fall noch einmal im Detail prüfen oder Ihnen weiterhelfen, kontaktieren Sie uns bitte unter support_eu@hinomi.co
. Unser Team kümmert sich gerne persönlich darum.
Mit freundlichen Grüßen,
Ihr Hinomi-Betreuungsteam
Un service commerciale au top !
Un service commerciale au top !
Et un fauteuil qui correspond à toutes mes attentes !
Parfaitement personnalisable en fonction de sa morphologie et soulage grandement mes douleurs lombaires !
Je recommande !
14 de janeiro de 2026
Avaliação não solicitada
Resposta da HINOMI INC
Bonjour,
Un grand merci pour votre superbe retour. Nous sommes ravis d’apprendre que le fauteuil correspond parfaitement à vos attentes et qu’il vous aide à soulager vos douleurs lombaires. C’est exactement ce que nous souhaitons offrir à nos clients.
Votre recommandation nous fait très plaisir et encourage toute notre équipe à continuer dans ce sens.
Si vous avez besoin d’aide ou de conseils supplémentaires à l’avenir, n’hésitez pas à nous contacter à support_eu@hinomi.co. Nous serons toujours heureux de vous aider.
Cordialement,
L'équipe du service client Hinomi
Best desk chair I've ever had!
Best desk chair I've ever had! No back pain in sight since I made the switch.
I had an issue with an armrest the other day and customer service was fast and had an excellent photo and video guide on hand so I could fix it myself.
19 de novembro de 2025
Avaliação não solicitada
Perfect and fast support
Perfect and fast support. All questions are done. Thank you. Best regards
13 de novembro de 2025
Avaliação não solicitada
Faulty out of the box
I bought a new, factory sealed H2 Pro from apparently an unauthorised retailer on eBay. Out of the box the tilt mechanism was faulty.
I messaged Hinomi who have been very prompt, courteous and helpful, saying they would send out a replacement part, so from that point of view they were excellent. But eventually they declined to send the part under warranty, due to it being bought from an unauthorised retailer, which is understandable.
However I can't ignore the fact that I received a faulty product out of a factory sealed box, hence the 3 star review.
28 de outubro de 2025
Avaliação não solicitada
Resposta da HINOMI INC
Dear Oliver,
Thank you for taking the time to share your feedback regarding your recent experience with us.
We completely understand your frustration, especially when receiving a product that does not meet expectations. While our warranty policy only covers purchases made through *authorized resellers or our official website*, we deeply value your satisfaction and have offered an alternative solution to address the issue.
We kindly ask for your understanding regarding the warranty limitations due to the purchase being made from an unauthorized retailer. However, we remain committed to resolving this matter and encourage you to reply to our email if the proposed solution is acceptable to you.
If there’s anything further we can do to assist you or address any remaining concerns, please don’t hesitate to reach out to us directly at support_uk@hinomi.co.
Thank you for bringing this to our attention, and we hope to restore your trust in our brand moving forward.
Best Regards,
Hinomi Team
Great customer service
26 de agosto de 2025
Avaliação não solicitada
An excellent experience
An excellent experience: the H2 Pro is an incredible and really well-designed chair, it changes your daily life. As for customer service, serious, attentive, empathetic, what more can I say... other than... Go for it!!! Thank you Hinomi for the quality of your products, and more. ;)
11 de agosto de 2025
Avaliação não solicitada
Great investment, Hinomi H2 Pro.
Great investment, Hinomi H2 Pro.
Great customer service.
8 de agosto de 2025
Avaliação não solicitada
bought the table and X1 in dec 2024
bought the table and X1 in dec 2024, still using them and loving them! solid products.
12 de dezembro de 2024
Avaliação não solicitada
trækker penge fra ens konto
trækker penge fra ens konto, selvom man har annulleret ordren, og de har bekræftet.
3 de junho de 2025
Avaliação não solicitada
Excellent customer service
Excellent customer service. I had a problem with my order and they responded quickly and addressed the issues.
16 de maio de 2025
Avaliação não solicitada
Fast & Helpful Support
I recently needed a replacement backrest for my Hinomi office chair due to a small plastic piece breaking over a year of heavy usage. I contacted Hinomi Support and they quickly sent a free replacement along with ample instructions on how to fix the chair. I am back to sitting in comfort all workday long! Great service and support.
5 de maio de 2025
Avaliação não solicitada
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.