Hit Point Press Avaliações 6

I got the Floral Dragons Deluxe Box Set and oh my, what a delightful surprise! The artwork is beautiful, the quality is excellent, and every little detail feels so thoughtfully made. I love how the dragons are cute, magical, and sometimes not-so-cute in the best way, my friends.

Hit Point Press clearly puts so much care and personality into their products. Highly recommend!

My experience with Hit Point Press customer service has been extremely poor.

I placed an order on 2 March 2026. When it finally arrived in Finland on 26 March, one of the items was wrong. Instead of The Griffon's Saddlebag: Vol. 2, I received a different product I never ordered or wanted.

I contacted support multiple times over weeks and got no reply. I escalated further and still received no response. That is unacceptable on its own, but even worse when the order is international and the customer has already dealt with customs/VAT because the package came from Canada to the EU.

Sending the wrong item is a mistake. Ignoring the customer afterwards for weeks is a choice.

My PayPal case was denied because it was opened too long after delivery, not because Hit Point Press had actually handled the issue properly.

I like the products, but I would think twice before ordering directly again. If your order goes wrong, you may be left completely on your own.

Terrible customer service. Took my money and then disappeared. Did not get products or a refund

My order got delayed 1,5 months because one of the products which I bought and already paid for was not available any more and they only told me that reason after I wrote them 5 mails within 2 weeks after waiting for a month without any information of my order. So in the end I didn't recieve all of the things that I ordered and I recieved them way too late. And they didn't bother contacting me right away. And the customer service didn't offer any kind of compensation or discount. I am very disapointed.

I ordered the delux version of one of their books at the end of November and waited patiently. It was supposed to arrive just before Christmas but I understand that shipping in the holiday period can slow matters down. However when my book still didn’t arrive by the end of January I reached out to their customer service and received no reply. Again I reached out a week later letting them know that I will have to raise a claim with my bank which I eventually had to do. The book was supposed to be a dearly expected gift so it was a major disappointment. What was worse is that the same email address I used to contact them about my issue (provided by their site) kept sending me automated offers and notifications of sales instead of a response to my query. I’m very disappointed

I ordered two bundels of animated spellcards and when i got them only one was "broken". I wrote to the customer service and three days later they sent the one card for free.