HOLD Kings Cross - Self Storage Avaliações 

86
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The holdstorage group are brilliant. I had rung around a few other companies, and had dealt with very pushy salesmen along the way who refused to listen to my needs or even let me leave the phone w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service. Friendly and efficient staff. Convenient location. My only feedback is the staff are obviously having to deal with an overly rigid system imposed on them from some head office somewhere... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Going in and out through the motions in life, sometimes you need a place to leave your things for a while, whilst also dealing with people who understand the motions we encounter. I've been using Hold... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great facillities and great service from the team. Daniel, Terence, Armeet and Bernardo have gone out of their way to help with our requests and looked after extra deliveries we have had to site. WE... Ver mais

Detalhes da empresa

  1. Garagem
  2. também em
  3. Depósito

Escrito pela empresa

We are an award-winning London-based self storage company based in King's Cross - built by and for Londoners. We help people make space for what matters in a city tight on space. Come an experience our modern, bright self storage facilty on York Way, exceptional customer service and great value self storage units.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

86 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(86)

51 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Previous client returning and much better

Used to be a client when it was Attic. HOLD seems to be much more customer focused - all details much more accessible and great and thorough explanations from Armeet. Still very reasonable rates for short term storage. Got the cheapest option they provide (smallest unit for shortest rental period) and was still made to feel like a very valued customer.

27 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

50 GBP fee due to removal team leaving a couple of empty black bin liners in unit

What an absurd uncommercial company. Unable to see the bigger picture.

My removal guys left a couple of empty black bin liners in the storage unit after they had packed up. In an ideal world, no they would not have done this .... but big picture you would assume the unit was going to be cleaned anyway after each tenancy.

But HOLD decided that a 50 GBP "fee" for picking up a couple of empty black bin liners was warranted.

Talk about showing how to lose a client permanently.

26 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great location and good service

Great location and always clean with nice staff. I’ve had two units here at one point which shows how much I liked it. My only criticism would be the car park is super small for the original part and that can make getting things here and leaving hard.

4 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hold Storage in King’s Cross is…

Hold Storage in King’s Cross is absolutely outstanding, and I can’t recommend them enough! From the moment I contacted them, the team was nothing short of amazing—friendly, approachable, and completely dedicated to making everything as easy as possible. They didn’t just meet my expectations; they exceeded them at every turn. A huge shoutout to Daniel and James, who went out of their way to provide exceptional service and made the entire experience a pleasure.

Every interaction felt effortless because Daniel, James, and the rest of the staff were not only professional but also incredibly kind and attentive. They took the time to explain every detail, offered practical solutions, and were incredibly accommodating to my needs. They suggested removal people and allowed me to move in and out without any stress. I genuinely felt like their priority throughout the process, which is such a rare and refreshing experience.

The facility itself is fantastic—secure, immaculate, and perfectly organised. I had complete confidence in leaving my belongings there, and the added perks like 24-hour access, on-site parking, and workspace options were a huge bonus. The operation is seamless, efficient, and clearly designed with customer convenience in mind.

If you’re looking for storage, look no further than Hold Storage in King’s Cross. The exceptional service, friendly atmosphere, and top-quality facilities make them the absolute best. I’ll definitely be returning and am so grateful to the entire team for going above and beyond to make my experience perfect!

17 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Service was great

Service was great, Lex (Akanku) on the desk was really friendly and Dan (Ramirez) was awesome on coms, emails were always clear and specific so I knew exactly what I needed to do and he'd follow up with a call if needed - made things nice and easy.
The space is much nicer than most storage facilities, always well lit and clean.

13 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Hold storage team are elite

The Hold storage team are elite! Armeet, Dan and James are the dream team! They make everything so easy and smooth, and are always so helpful with any issues or questions I may have. I would recommend Hold storage to literally anyone. Best storage company in the UK by far, and I have experienced a lot of them.

27 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

HOLD STORAGE

HOLD STORAGE, best solution for my storage needs, great experience and the team are truly amazing, 10/10 l!

1 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top-Notch Customer Service and Fantastic Upgrades at Hold Self Storage

I’ve been a customer of Hold Self Storage for several years now, and the recent changes under new management have made a world of difference. The level of customer service is truly exceptional, with staff always going the extra mile to ensure all my needs are met. They’re friendly, professional, and genuinely helpful—whether it’s assisting with access or providing helpful storage tips.

One of the best upgrades since the new management took over is the larger car park. It used to be a bit of a hassle finding space, but now, with plenty of parking spots available, loading and unloading is so much easier. It’s clear they’ve really thought about convenience.

The addition of work pods is a game-changer. I often have to catch up on emails and work while I’m on-site, and the comfortable, quiet workspaces give me a great place to focus. Plus, the new facilities like better Wi-Fi and clean restrooms make it feel like more than just a storage location—it’s a place where I can get things done efficiently and comfortably.

Overall, the new management has elevated Hold Self Storage with thoughtful improvements and top-tier service. Highly recommend!

12 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top quality service

Top quality service. Armeet was incredibly attentive and ran me through the options. Would recommend if ever you need some space whilst moving home.

1 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Less stressful move

I had a lot of stress taken off my shoulders during the recent move thanks to the help of staff at Hold in Kings Cross. Thank you for being so helpful, I'll definitely recommend you to everyone.

7 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

Loved the fact I could do all the boring check in bits at home so when I came to the store all I needed to do was have a cup of tea and sign the contract. The staff were super friendly, thanks Hold storage!

5 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great self storage

It was about time we had a good clear out and needed somewhere to store our things - enter Armeet & Hold. Really pleasantly surprised with the whole process, super smooth, dead easy and way less stressful than I'd anticipated. Thanks guys, A++ service & highly recommended!

28 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience!

I have been using Hold for a while now and whenever I go into store the staff are superb and the desks by reception are a great place to email and take calls.

4 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Convenient location. Really friendly and helpful staff Daniel, James and Armeet. All very clean and well organised. Would definitely recommend.

29 de setembro de 2024
Avaliação não solicitada

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