HolidayGems Avaliações 

I booked a holiday through Holiday Gems. The booking form that I received was for a different hotel by the same hotel group that I booked for. This other hotel is not suitable as I am travelling with my toddler son and the other hotel does not have a children's swimming pool with splash park unlike the one I booked. I searched through my web browser history and the only time that this hotel chain showed up in my browser history was for the hotel name that I am certain that I booked. This is also true at the time of booking. I reached out to Holiday Gems to see if they could rectify this problem. I sent them screenshots of my browser history. They refused to admit it was their fault, and said that I could pay several hundred pounds extra to switch hotels to pay their fees. The hotel room that I booked was a full sea view room. For the extra money, the room they offered was a downgrade to garden view. This is not acceptable.

Amy was completely efficient at making the booking and asking pertinent questions throughout the booking process
I have Amy’s number now and will be looking to ring direct to look at booking holidays
Try a job well done .. thank you

Sam was great, very respectful and helpful

Sorted my perfect holiday cheaper than I could find it Ian was also very pleasant to speak to
Thank you ian

Found the booking easy as I like to book holidays online but didn’t like then for them to call and say there was more to pay as price had gone up! Well no I paid the online price !
I normally book TUI or on the beach and they never call to say price has gone up
I used this company for a cheap 4 day break

The ease of booking online just watch out for the scam of people calling and telling you the price has went up.
Don't fall for it just ask for a full refund they soon change there minds.

Martin Kavanagh was polite, informative and very professional. He understood how much we were looking to arrange a very immediate holiday and went over and above our expectations.

Sam from holiday gems was absolutely amazing
No problem to big or small highly impressed would definitely recommend going with this company and team member Sam was truly outstanding 5 star ⭐ from me can't thank you enough and if I have further questions she says she's very happy to help very impressed thank you Sam 🙂

Very unhelpful, they denied me a refund, saying that I didn't get travel insurance. They clearly took advantage of me. My Bank opened a dispute and won, that's the only way I've got my refund! HolidayGems is a SCAM!! be careful. I won't be using this fraudulent Company ever again,

Stuart called us to confirm and book our holiday, and the whole experience was brilliant from start to finish. He was very kind, genuine, and easy to talk to. He took a real interest in both mine and my partner’s lives, which made the call feel very personal rather than rushed. He was also very informative and answered all of our questions clearly. Such a lovely conversation and excellent customer service — thank you, Stuart!

Thank you Martin Kavanagh for helping us book our holiday for 2026!

Great service!

Martin Kavanagh was very helpful and went the extra mile.
Would highly recommend

Excellent service from Martin. Helped me through the process of booking a very last minute holiday that we'd thought was unobtainable. Thank you Martin.

Communication excellent fast.

Sam was excellent at her job and guided me through swiftly as not used third party before.
My documents came in quickly, only issue I had was the PDF sent to me I couldn’t print off for some reason.
Would recommend 100 per cent !

Booked a seven night package with these guys. Customer service from booking to travelling was first class and the package they put together was very competitive. Don't hesitate to book with Holiday Gems as you will not be disappointed

Stuart was great, very thorough and professional. Thank you.

Stuart was really helpful, and I appreciated the time he put in to get our holiday booked up. What a legend ⭐️⭐️⭐️⭐️⭐️

Martin was extremely helpful, polite and lovely to chat too - he did his upmost to find me the best possible price for my holiday - A***

Holidays Gems are sending me to a construction site in Egypt. Park Regency have extensive ongoing works and have shut down the main hub of the leisure area which consists of the lazy river. I have obtained pictures and they have dismissed and ignore them in countless e-mails back and forth. Offered (under protest) a cheaper hotel with no refund or compensation or, go and just takes some pictures. I did not expect to pay £3,000 for a construction site and then basically told 3 days before i go away, they are not going to do anything. In their own words "Unfortunately, we are not able to offer an open-ended hold or provide a partial refund in advance of travel, as the situation has not been deemed a significant change and no financial adjustment has been authorised by the supplier." 50% of the facilities are either, shut down completely, have unacceptable noise levels, dust and debris everywhere as reported by the hotel guests yet, Holiday Gems deem this 'not significant'. To top it off, they are not ABTA bonded therefore, can get away with anything they want. Buyers beware. Not only are they forcing me to go 'under protest' their sustomer service and reservations team couldn't give a damn. They'll happily take you money though...