Holly House Vets Avaliações 19

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Losing my dog was devastating. What made it even more painful was the way communication was handled throughout my experience.

When I first called because my dog had collapsed, I was told they were dealing with another emergency and to call back in ten minutes. At that moment, it was truly a life-or-death situation. Pet owners need immediate guidance, reassurance, or clear triage direction in emergencies. Being asked to simply call back left me feeling unsupported during the most critical moment. Tragically, my dog was put to sleep due to a splenic bleed — a situation the vets could not have changed.

Afterwards, when I raised concerns, I was advised there was a 14-day timeframe in relation to my complaint. This was later described as a misunderstanding. I understand that miscommunications can happen; however, clarity and consistency are especially important when someone is grieving and seeking answers. The shifting explanation added confusion and unnecessary stress at an already traumatic time.

Rather than clear accountability, responses often felt focused on process rather than acknowledging the emotional impact of the situation. Clients should not have to repeatedly push for clarity when raising legitimate concerns.

While reports were eventually provided, the overall handling of communication added avoidable distress during an already heartbreaking experience.

I hope Holly House reflects seriously on how communication, triage procedures, ownership, and empathy are delivered in situations where pets’ lives are at stake

Please let my hindsight be your foresight.
Do not choose Holly House vets.
I have paid a high emotional and financial price for my mistake.

They will price gouge you for medication.
They couldn't care less about your pet.
They are owned by a greedy Corporation.
The Vetinarians are of poor quality and float around to different practices, hence failing to build any kind of rapport. They are dishonest, disingenuous. If you ignore my review, I tried to warn you.

Had two cats vacs vet nurse ragged becks stab into my cats . Screamed were traumatised. Told vets ilkley didn't care. Charged me vacs. Then wanted charge 900 each cats teeth. Then while sat waiting for my turn appointment. Vet gave sane teeth issue dog owner. No joke they shut down.

Fantastic vets. My parrot, Bacon, became very unwell on Tuesday morning. I live in Sheffield and out local avian vet didn’t have any availability to see him. Sarah at Holly House was able to see him at 2pm. When we got there he had deteriorated further and though Sarah couldn’t see anything immediately wrong she knew he wasn’t right and admitted him.

On Wednesday morning I had a call from Tom, another of the vets, saying that Bacon had deteriorated further still and wasn’t responding to treatment. They advised euthanasia and we rushed to be with him.
When I walked in the room Bacon perked up massively. Tom was astounded and agreed that he now wasn’t presenting as a bird who needed euthanasia. He agreed the best course of action was to take Bacon home and continue his medication at home.

This morning (Thursday) Bacon is back to chatting and talking paying. He’s not out the woods yet but I think we’re over the worst of it.

Thank you so much Sarah and Tom. Birds are notoriously hard to treat due to not presenting symptoms until it’s too late. But they pulled my boy through and I’m forever grateful.

Far too many issues to mention. My only regret is staying with them for so long. They are never up front about costs, they charge as much as they can even prolonging treatment to ensure they make as much as money as possible, which is their driving factor, not the wellbeing of the animals. They never explain what they are doing and reasons why nor do they discuss treatments with you. They just land massive bills on you and expect you to pay without questions. Never see the same vet. Dirty and tired practice that is boiling hot and when this was queried when it was 20 degrees outside, we were told ‘Head office controlled the heating’ creating a very stressful and potentially dangerous situation. Avoid this company if you care about your animals and bank balance. What’s more, medication is a fraction of the price online but they will do whatever they can to avoid giving you even a prescription. I could almost explain the costs if the care and compassion was there but it isn’t. Needless to say, we’ve finally left the practice and found another practice, who are so much better.

I’m writing this review as a devastated and furious pet owner who deeply regrets ever trusting Holly House Vets. If you value your pet’s life and well-being, do not go there.

My cat was perfectly healthy and playful before we brought her in for a simple vaccination. That’s when everything started going downhill.

After the vaccination, the vet insisted we purchase a combined flea and worm treatment which we trusted was safe. However, we later received a call from the same vet admitting she had prescribed the wrong medication for our cat. This wasn’t a minor error giving the wrong treatment can seriously harm an animal. We were so concerned by the mistake that we asked her to confirm it in writing, and she did. I have the email as proof of her negligence.

Following the visit, my cat’s behaviour changed she became less active. A few weeks later, she came back from outdoors with a limp tail and stopped pooing for several days. We went back to Holly House for help, hoping they’d take real action. Instead, they told us we either had to put her to sleep or take her home and we asked what if she still not pooing they said give as a call; that’s it no tests, no scan, no explanation and they charged us over £100 just to say that.

We asked whether she needed an X-ray or any further checks, and they completely dismissed it. Thankfully, we got a second opinion elsewhere, and another vet gave us affordable treatment. Within hours, she finally passed stool and started feeling better.

Unfortunately, that wasn’t the end.

She wasn’t eating for a few days and I was really worried, so yesterday I took her to the Holly House emergency hospital. The first thing they did was confirm I was ready to pay £180, before even seeing my cat. I said yes because money meant nothing compared to saving her. The vet barely examined her and immediately gave us two cold, extreme options: either pay £1500 just for diagnostic tests (with no treatment included) or put her to sleep. No real diagnosis, no real effort and on top of that, they pressured me to make a decision quickly, saying they needed the room for further emergencies. I was completely shocked. That £180? It was just to be rushed into a life or death decision, with no proper care

Once again, we walked away and took her to another vet, where she was treated with real care, for a much lower cost, and with genuine empathy and professionalism.

This place is heartless. Holly House Vets care more about how much they can charge you than they do about your animal’s life. They were ready to euthanise my cat without even understanding what was wrong. That’s beyond negligent it’s cruel.

I will never go back to this clinic, and I urge anyone reading this to take their pet anywhere else. You deserve compassion, proper care, and a vet that puts animals before profit. Holly House failed us completely.

This vet works hand in hand with the RSPCA and is complicit in killing animals for making a quick buck!
It’s easier to kill animals than to treat them as they are incompetent. Look at their reviews and experiences with people. They are committing a crime and should be held responsible!

Horrible Evil place. Take them there if you want them murdered. The lady vet is only after money. She will kill your pet and not feel anything. Pure Evil, this vet. Beware!

I can't thank Holly House Exotics enough. Although Mr Rabbit was not in a good way and had to be put to sleep we were treated professionally but compassionately throughout. Receiving a sympathy card a few days later was a nice touch.

Don’t got there, my sisters bird had a cut on her neck, they told her she would be fine, she just died today. She paid £180 for her to be looked at and for her pain meds and she got told that the pain meds would stop her scratching. The bird wasn’t herself my sister told them that and they did nothing apart from to give her pain meds and now she’s dead!!! Disgusting.

Please read! Two vets in this practice assessed my dog twice and failed to recognise clear signs of infection in her nipple. The first vet gave metacam which did not help at all and the second one charged me £60 in order to give me a £1300 bill for lump removal and investigations.She did not attmept to treat my dog at all. Both vets firstly tried to sell me a £300 histology test which I denied due to the cost but would have been irrelevant anyway. I found a better price for the operation in Sheffield for £300 less! My dog developed complications after the operation because apparently all this time there was an infection that was missed. Had my dog been given a broad spectrum antibiotic she would have not needed surgery. The incompetence of their vets cost me almost £1000 for an unessecary surgery and extended my dog's illness by two months. I know you think it won't happen to you but please think twice before registering your pet here. They are profit oriented and show little to no interest for your pet's health.Moreover 3 weeks after I submitted a complaint I still haven't heard back from them.

As always Jo was amazing with Daisy - very caring and Daisy always loves her snuggles with Jo whilst she is being treated
Thank you for being brilliant with her

We will forever be grateful for the efforts of the Vets and Nurses at Holly House. They took our Holly into their care in a seriously ill condition with a high risk of fatality and thanks to their care she is back with us and the transformation in her health is unbelievable. Vet fees are expensive but the team were excellent in ensuring we had a balanced understanding of the benefits of any treatment before we made any decision. They were clearly focused on getting Holly better and not on the Holly House P&L and with that focus we got our Holly back and we shall forever be grateful.

Our cat has been registered with Holly House for several years, he's almost eleven now.
He has never needed treatment other than his regular check-ups and vaccinations as part of his paid health plan.
However he developed a limp, which gradually got worse. It was clear he needed to see a vet.
We contacted the Moor Allerton surgery only to be told that they only had a 'cancellation' appointment...in under 20 mins time!
The next appointment would be a week away, unless we paid extra for an emergency appointment.
The fact that they were prepared to allow an animal to suffer for a week unless we paid extra, tells you exactly the priorities of this practice.
We contacted a local independent vet, they will see our cat tomorrow morning.
We have cancelled our registration and monthly health plan with Holly House and will be making a formal complaint to the RCVS.

We have been with Holly House for many years, sadly we changed vets as lack of communication and expensive bills, and add on charges, which were not helpful or necessary. Being told there would be a charge of an additional £100.00 for resuscitation, when your pet is about to undergo an ultrasound, isn’t helpful. Our pet had already undergone 3 separate dentals which involved anaesthetic each time, and another anaesthetic for ultra sound today, we asked if the vet could just look inside his mouth to ensure his dental work and teeth we looking ok…that was going to be another £55.00. Finally on receipt of our final invoice we were charged nearly £200.00 for the hire of the room at HH hospital for the ultrasound procedure carried out by an outside company, this included the charge for HH veterinary nurse to be present. We drop our pet off at 8.45am at 11.00am got call to say all done, so £200.00 quite expensive for room hire… we have moved vets now…we think HH have lost their way and costs and communication skills need to be very transparent…as a customer I have every right to question charges and procedures….never actually saw any vet that day for face to face consultation about findings of ultrasound…got a phone call after requesting one.

I happened to be googling Holly House Vets to check the phone number and saw the previous review and felt that I had to correct it. Holly House have looked after my 2 cats and my dog for the last 3 years and have been brilliant consistently, both with routine and emergency care (my cat was hit by a car and required extensive surgery to his pelvis). The vets are knowledgable and thorough and the reception staff are always helpful and polite. In relation to the below review regarding cost - medical care is expensive so vets are expensive! Having the NHS means people forget this. If you are getting a pet then get good insurance. If you don't want to do this then you should think again about getting a pet....

Ridiculous out of hour prices to stick it to suffering pets. They should have been bankers and not vets. They don't care about your pets, they care only about their wallet