Holokolo Avaliações 

My experience with Holokolo has been a complete mess from start to finish.

My original shipment was lost, and Holokolo refunded me after the carrier acknowledged the loss.
In the meantime, Holokolo arranged a replacement shipment. The products did not suit me, so I returned them to the address they provided.
The return was delivered on 17th Sept, and Holokolo confirmed receipt.

Despite this, their latest communication appears to confuse the refund for the lost shipment with the return of the replacement shipment. Two separate transactions, yet apparently too difficult for their customer service to handle correctly.

I have documentary evidence for every single point stated here, including the email correspondence and proof of delivery and receipt. Not to spam review platforms with screenshots and documents just to prove a point, but the evidence exists, and I am prepared to provide it if necessary.

This level of incompetence and the time wasted trying to get a straightforward situation handled correctly are unacceptable.

I would strongly advise others NOT TO EVEN CONSIDER ordering from Holokolo.

A lost parcel can happen. A company making a complete mess of the situation afterwards is a different story.

On top of everything, quality of the products are at the lowest possible levels.

Guys look at their reply...do you really want to buy from this store?
They even have my order number...while writing review it says it is visible only to them...
If i can share scr shots somehow, I'd bemore than happy.

I'm giving the case to my lawyer.

Najgorszy sklep w którym przyszło mi robić zakupy. Długą wysyłką, wszystko znajduje się w „magazynie zewnętrznym”, oszustów na temat zwrotu środków, kody które dostaję na miej zamrożone pieniądze są niepoprawne, kontakt telefoniczny możliwy jedynie przez 4h dziennie (dodatkowo w godzinach w których raczej nikt nie ma czasu). Podsumowując TRAGEDIA. Zdecydowanie odradzam robienia zakupów w tym sklepie

> Żenada. Niepoważne podejście do klienta.
Zamówienie złożyłem 18.09.2026, a dziś jest już 22.09.2026 i nadal nawet nie zostało wysłane. Cały czas widzę status „Pakujemy twoje zamówienie”.

Na stronie obiecujecie szybką realizację i wysyłkę w ciągu 1–2 dni, a w rzeczywistości przez kilka dni klient może tylko patrzeć na ten sam status. To jest kpina z klienta.

Gdybym wiedział, że zamówienie będzie realizowane w taki sposób, zamówiłbym gdzie indziej. Straciłem czas i nie mam już ochoty czekać na produkt, który powinien być dawno wysłany.

Zamówienie anuluję. Zdecydowanie nie polecam, jeśli komuś zależy na terminowej realizacji i normalnym podejściu do klienta.

Najpierw obiecujecie szybką wysyłkę, a później klient czeka i nie wie nawet, kiedy paczka zostanie wysłana. Bardzo słabe podejście.

Horrible experience. A week after my order, Holokolo informed me that the item was not in stock and offered either to reorder it or refund my money with a 10% discount for a future purchase. I clearly replied that I wanted a refund if they could not guarantee delivery by a specific date, as the item was a birthday gift.

They ignored this condition and simply reordered/shipped the product against my request. Unsurprisingly, it arrived too late. I requested the return within the legal period, but Holokolo processed it as a gift voucher instead of refunding my money. Customer support keeps repeating internal rules without properly addressing the issue. I would be very careful ordering anything time-sensitive from them.

If you are looking for the following qualities, stay far away from the Holokolo webshop:

customer-oriented service,
on-time delivery,
responsiveness and effective problem solving when issues arise,
an efficient logistics network.

Holokolo managed to lose my parcel twice. They provided absolutely no assistance in resolving the issue and did not even send a single email for weeks. Unless you actively ask about the status of your package, they will not contact you.

I would not recommend paying in advance, as parcel delivery appears to be unreliable and their supply chain does not seem to function effectively.

Uważałbym na ten sklep, ponieważ unika wystawiania faktur. Na prośbę o wystawienie faktury na podstawie danych podanych przed realizacją, tj. w komentarzu do zamówienia, sklep odmówił wystawienia faktury.
Regulamin sklepu pozwala na zakupy B2B, tak że wprowadza klientów w błąd! Strata czasu i środków, więc nie polecam.

Zamówienie nr 1250806825 – bardzo złe doświadczenie reklamacyjne.
Zgłosiłem reklamację z tytułu rękojmi i odesłałem produkt, który zgodnie z potwierdzeniem InPost został doręczony do magazynu sklepu 23.10.2025.
Mimo to sprzedawca w wiadomości z 4.11.2025 twierdził, że produkt dotarł dopiero 30.10 – czyli tydzień później niż faktycznie.
Zgodnie z art. 561⁵ § 1 Kodeksu cywilnego, jeśli sprzedawca nie ustosunkuje się do żądania kupującego w terminie 14 dni, uznaje się, że żądanie zostało uznane za uzasadnione.
Termin ten upłynął 6.11.2025. Nie otrzymałem żadnej odpowiedzi w terminie.
Zamiast przestrzegać prawa, sklep próbuje zasłaniać się własnym „regulaminem” i przesuwać daty, by uniknąć odpowiedzialności. To jest po prostu wprowadzanie klienta w błąd.
Żądam zwrotu pieniędzy i poinformowałem sklep, że sprawa zostanie przekazana do UOKiK oraz Europejskiego Centrum Konsumenckiego.
Nie polecam – obsługa klienta na poziomie PRL, brak szacunku do prawa i konsumenta. Zachowajcie potwierdzenia nadania, bo mogą próbować manipulować datami jak w moim przypadku.

My experience with the Holokolo online shop has been positive. They responded to my emails relatively quickly, the ordered goods arrived within a short time, and everything was in perfect order.

I need to warn / caution everyone to buy products in this shop. The return process is very complicated and in my opinion not according to general laws. I still wait for compensation of products I returned ... absolutely not recommended!

A year ago I bought a cycling jersey that was torn. I simply gave up on exchanging it when I realized they were trying to scam me. Don't buy anything from them because they don't value their customers. They delay exchanging goods until the exchange deadline is over and stuff like that.

Very slow and messy returns. I needed to pay double for shipping back the order.

Schlechter Service keine kostenlose Retoure

Keine Rückantwort auf E-Mails

On March 4th, I ordered and paid for two bicycle tires from the Holokolo web store. After not receiving any information about the order for a month, I contacted the seller and asked for information.
They said that they still did not have the paid goods and asked me if I wanted a replacement, which I confirmed. After that, no one contacted me again, until I asked again about the status of the order.
Then I received another email from the seller confirming that they did not have the originally ordered and paid goods. Since then, I have sent several more emails waiting for either the goods to be sent or a refund, but without success.

6 days after order and no information besides order confirmation (order is paid). No phone number available for contact, no reply on my email yet...

Edit: goods arrived in the end, all good. Nevertheless highlighting items with longer delivery time would be nice !

First of all, I must say they have terrible customer support. No phone number, just email. You’re lucky if someone even replies to your email.

I ordered a bicycle jersey. On their site, it said "available in 3 days." I waited for a month—nothing. I sent them an email—no response. I sent another email, and finally, someone replied, saying the jersey would be sent next week. I waited another week, and then they told me the jersey was not available. WTF???

Completely unprofessional and unreliable seller, very bad customer support.

What a dissapointment! It will be soon 1 month since I have sent an order and I still haven´t received the item. And I cannot reach anybody. I tried to reach them by mail, by phone and also sent them a message on Facebook. I haven´t experienced so bad customer support until now. This was my first order and I am sure the last one, as well. Its so unprofessional. If I happen to receive an order these days, I'm already scared that I'll have to return it. I can't imagine how they deal with returns.

Very disappointed, I bought a pair of cycling pants and they were not like the picture on the website, I finally decided to return them, what happened next pissed me off, I followed the instructions on the website to the return procedure and I was going to receive a confirmation email with a form that I had to fill out and put in the package of pants. I went through all the steps and what can you see, the confirmation email no longer appears and instead I was contacted by someone who was not from the official website telling me that from the yahoo mail case I cannot send my return confirmation and that there is no need for that email and I can write on a piece of paper the account in which to return the money and send the package with one of the three courier companies approved by them. I arrived at the courier, I paid the shipping for the return and what can you see, after 14 days the money arrives, only that it was less than what I paid...

visszaküldtem egy castelli kerékpáros nadrágot amit egyszer használt a fiam és teljesen kigöbösödött az ülepe 50 nap után se válaszoltak rá kicsinyes szarrági cég!!!!!!!!!!!!!!!!!!!!!

I have a very bad experience - I ordered a lot of things from them. When I wanted to return the one and only product, they first lost it, then after 2 months of searching, they refused to refund me, but I was returning the intact jacket. Horrible, I will never order from them again! I do not reccomend this page.

The refund part is a lie. I emailed them 2 , no answer. i write on messenger. No answer.