Terrible - avoid
Very poor experience with Schmidt Head Office. After spending around £40,000 on a kitchen, we are left with defective installation, a rejected TV/media unit, and damage to our property caused by their fitters and transport agents.
Despite months of complaints, no one from Schmidt ever attended our home to inspect the issues. Instead, Customer Support repeatedly dismissed our concerns without addressing obvious faults.
Escalation was pointless. Emails were ignored, senior management and even the director refused to engage, and we were simply told the matter was “closed” and to deal with the showroom. Warranty support was even implied to be conditional on paying disputed “goodwill” charges — an astonishing position.
Schmidt promotes itself as a premium brand with strong guarantees. In reality, once payment is made, Head Office offers no accountability, no inspection, and no meaningful support.
Think very carefully before choosing Schmidt.
