By far the best price on this product on the internet and shipped very quickly. Update: Had UPS show up with a return label that was not requested just like user "Will H". Not sure how this can hap... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I want to caution all potential customers against buying from HomeCue, a company that sells swimming pools but fails to deliver to their customers. I recently purchased HomeCue and have not received t... Ver mais
I really enjoyed working with this company. Great pricing for sure and overall communication was great. The one thing was I disappointed in was the lack of communication when it came to tracking infor... Ver mais
A empresa respondeu
My order placed arrived within 5 days (2 being the weekend), Very excited, setup and began using. Quit working within 2 weeks. Been over a week and still waiting the replacement to be sent. Very sa... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover HomeCue's Wide Range – Including Inflatable Hot Tubs, Framed Swimming Pools, and Durable Pumps. Experience Year-Round Comfort with Fantastic Savings on Leading Brands! In partnership with Shopify Planet, we're proud to offer carbon-neutral shipping. Benefit from Free 1-3 Day Shipping on All Orders and Easy 30-Day Returns, No Questions Asked.
Informações de contato
Estados Unidos
- support@homecue.com
- homecue.com
3,4
Bom
111 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Homecue
Hey Bob,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Delivery sucked who ever was driving…
Delivery sucked who ever was driving truck threw my pkg on gound and was too heavy for me to move.
24 de março de 2024
Resposta da Homecue
Hey Glenda,
Thank you for your reply. We apologize for the inconvenience caused and in future will exclusively notify the shipping company to contact customers to contact the customers prior delivering their orders for the best experience.
Best Regards,
HomeCue Support
The price was great and delivery was…
The price was great and delivery was sooner than expected.
Haven't used the pool vac yet, still too cold, but expecting the product to be as good as expected.
Thank you
18 de março de 2024
Resposta da Homecue
Hey Maureen,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Great Company!
14 de março de 2024
Resposta da Homecue
Hey John,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Delivery was fast and efficient.secure…
Delivery was fast and efficient.secure website,user friendly.
18 de março de 2024
Resposta da Homecue
Hey Darryl,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
It is the 6th hot spa we have purchased…
It is the 6th hot spa we have purchased and it's the first one that works right.
13 de março de 2024
Resposta da Homecue
Hey Karen,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Fast delivery of great product at great…
Fast delivery of great product at great price! Free delivery!
18 de março de 2024
Resposta da Homecue
Hey Judith,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Timely delivery, but missing a piece we thought was coming
We got what we ordered in a timely manner. Wish there was more info as to the parts that come with it though. This model was missing a piece that we had received on previous versions of the pool and when I tried to inquire via chat, I never got an agent and gave up after 15 minutes of waiting.
18 de março de 2024
Resposta da Homecue
Hey Matt,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Better Spa & Best Customer Service
We had ordered an Intex spa, but received a Coleman instead! Having tried to order an Inte spa from several other resources, including Amazon and Home Depot, etc., they cancelled the orders and said that it could not be shipped to us at our Oregon address, since there was a relatively new ordinance against shipping Hot tubs to certain states, including Oregon, without it adhering to new energy efficient regulations.
However, Lucaneo was a real problem-solver by substituting the Coleman, which has a newly/designed, energy-saving, efficient optional use cover, and thus it was able to be shipped to us legally. It came sooner than expected, is a much sturdier and better-designed spa than the Intex and we are very happy to have received it as a substitute!
Moreover, rarely have I ever received such prompt and knowledgeable customer service as yours! If I ever need any other products, which you have on your website, I’ll be sure to do business with you again!
17 de março de 2024
Resposta da Homecue
Hey Larry,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Good price and Customer Service
Good price and Customer Service cleared up some confusion about the shipment.
17 de março de 2024
Resposta da Homecue
Hey Charles,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
As advertised
I was a little nervous ordering from Lucaneo since I was not familiar with them and the price was extremely low but package shipped and arrived as promised. Super happy and will definitely buy from them again.
17 de março de 2024
Resposta da Homecue
Hey Joseph,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Resposta da Homecue
Hey Rupesh,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Excellent customer service
Excellent customer service
I had an issue and they solved it asap.
7 de março de 2024
Resposta da Homecue
Hey Anthony,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
The order came quickly
The order came quickly. I actually ordered this item to raffle so I have not opened it. There were a few dings/rips in the box but looked like it was a box within a box so hopping all is well when our winner of the raffle opens it up.
13 de março de 2024
Resposta da Homecue
Hey Debra,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Resposta da Homecue
Hey Neal,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
I have ordered a plug and play hot tub
Update:I did give one star for reasons to follow, but I changed to 4 star because the company explained what happened and sent a replacement right away. They also discounted the hot tub they sent. Thank you for your help in making up fot this. Origional review: I have ordered a plug and play hot tub. It was supposed to be delivered Wednesday or Thursday. Today is Friday and no updates on delivery. I went back to my origional email and I need to download the shop app to get updates. I've done that. The only update is that it was ordered. Nothing about delivery. Only contact info on the app is a donotreply sent an email no response. I had to google to get a phone number. Did not sound like a business number. It just said leave a message, which I did, with no response. Is there a customer service person on here that can respond regarding my order?
14 de março de 2024
Avaliação não solicitada
Resposta da Homecue
Hey Angela,
Thank you for the updated response. We are happy that you are satisfied with the services.
Best Regards,
HomeCue Support
Resposta da Homecue
Hey,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Good Experience
Ordered the product. I received an additional discount code and got at a fair price. Product was shipped and received in a timely manner. Great communication throughout the entire sales process.
1 de março de 2024
Resposta da Homecue
Hey Darrell,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
True to their word.
When I informed them that they sent the wrong product, they offered me a 20% refund or exchange. This was a noble thing to do. I haven't yet put the hottub together, so I hope that all is well with it.
7 de março de 2024
Resposta da Homecue
Hey Herb,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Sent me a bad package2202
9 de fevereiro de 2024
Resposta da Homecue
Hey Lisa,
I apologize for the inconvenience. Our customer support team has sent you an email to resolve this issue for you.
Best Regards,
HomeCue Support
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.