Home of Wool Avaliações 125

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Easy to work with despite the distance, Home of Wool fulfilled all of its obligations to us. The mattress itself (4 inches) is very comfortable and is what we had been looking for -- a firm mattress t... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Avoid this company. Never purchasing from them again I ordered a mattress it’s arrived but too short in length. I notified the company immediately who requested photos. Sent photos then they... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent customer service. Excellent time of delivery. Excellent product! We’ve had the mattress topper for two months now and couldn’t be happier with our purchase. We followed the instructions and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The bumpers we ordered are exactly what we needed for my baby’s crib. She moves a lot in her sleep and would have been up against and with limbs hanging through the bars… that just wasn’t going to wor... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de colchões
  2. Loja de Roupas de Cama

Escrito pela empresa

Truly natural wool mattresses, bedding, decor, and baby products. One-of-a-kind, bespoke, and handcrafted personally for you using nature's finest fibers. Combining centuries-old artisanal traditions with unparalleled craftsmanship, to give you extraordinary comfort and a healthy environment at home.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

125 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

I waited a few months to write this as…

I waited a few months to write this as I wanted to sleep on my mattress for some time to make sure I was still as pleased with it as when it arrived.

1. When it arrived, after getting all the packaging that it of course Has to be mailed in, it smelled really good! Like wool & linen, rather than like synthetic foam fake stuff, or fire retardants & other chemicals.

2. It was well packaged! while overall I'm pretty anti plastic, there really Are some things it has to be used for as anything else is just too expensive/impractical. They did a great job of packaging the mattress, first in layers of cello, then a very thick dropcloth like? plastic on the outside. You could see some areas where something in the shipping container had probably Tried to punch holes in it & been utterly unsuccessful because they wrapped it in a few layers. (thankfully.)

3. The workmanship on this is simply Divine. I am not a very small woman & yet this mattress has held up very well. The sewn tufts & things look great & show no sign of not being up to the job. (and it all LOOKS like a work of textile art to me!)

4. Its way more comfortable than I expected! I ordered my mattress because I am allergic to a lot of synthetics, dyes, etc. I had to, by necessity go for the thinnest mattress & was worried it would be too hard for me, but somehow a 3 inch wool mattress is just Not the same thing as a 3 inch foam one. This is wonderfully comfortable despite my having gone down from an 8 inch wool & cotton mattress to this one. (My old mattress was great, but I'm no longer strong enough to turn an 8in thick mattress over as one should now & then.) While a thicker version might be good if you have pain syndromes, fibromyalgia, etc....I don't & found this one to be fine for me.

5. Speaking of needing to turn the mattress...in the past, cotton or wool futon mattresses from other companies, I've had to flip them every couple of weeks or they would start to show wear, like a birds nest in the middle. This one has none of that. I'm thinking I will be able to turn this one far less often for that reason.

The only thing I will caution against, & common sense should say this Anyways, but as many of us are quite used to overnight shipping & all that craziness these days....your order Will take some time to arrive. Home of Wool completed the order in I think a week or so? Something quite reasonable for a made to order product as mine was, but it took a loooong time to arrive plus sat in customs for awhile once it arrived here. That's the only way that you could expect them to have reasonable shipping, but boats are not the fastest things :)

All that said, it's WELL worth the wait, just be sure & have something else arranged to sleep on for awhile & have patience. Home of Wools products are well worth the time quotient. I smile every time I change the sheets because it's the prettiest mattress I've ever slept on plus I love that while it Did take some fossil fuels to get it here from afar, it won't sit in a landfill for a thousand years at some point, the way I assume most of the syntheticky ones will.

6 de dezembro de 2023
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Resposta da Home of Wool

This message is so heartwarming! Thank you so much for taking the time to reach out with your positive feedback! We're blessed to be doing what we love and receive appreciation from wonderful people like you! 😊

Avaliado com 1 de um total de 5 estrelas

I never received the materials I purchased.

Home of Wool has reached out to me to inform me that my purchased materials are on their way to me, I hope so...

State your location and let people know time to arrival of a purchase.

Today is the 19th of Feb., The tracking number House provided shows that my materials are not en route as they promised...

4 de dezembro de 2023
logotipo da Home of Wool

Resposta da Home of Wool

Dear Maria,
We feel your frustration with the longer than expected transit time.

However, we do offer transparent information on the origin of goods as well as approximate transit times for our different shipping options. We are located in Bulgaria and free shipping takes about 3 weeks for US orders but could take longer around busy periods like the holidays, which was the case. We also offer a paid shipping option with e 3-day guaranteed delivery time.
Unfortunately, there was also the issue with filling your address incorrectly when you placed the order, which caused the package to be returned to us. But we did resend it and you received the package on the second try.
We’re always happy to help!

Avaliado com 5 de um total de 5 estrelas

I love my mattress topper

I love my mattress topper. My sleep is definitely better due to temperature regulation and even my little dog sleeps better on it.

6 de dezembro de 2023
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Resposta da Home of Wool

Dear Kerry, we are so happy to hear you and your dog love our wool topper! We would be delighted to see you in our shop in the future again!

Avaliado com 5 de um total de 5 estrelas

couldn't be happier

their customer service sets a new standard-- responsive, patient, going above and beyond to double check the details. I was concerned 2 inches wouldn't give me enough padding, but after a few weeks of enjoying these headboard cushions, I wouldn't change a thing. they are just the right balance of supportive and soft. I knew wool would be more expensive, but I was really wanting a couch without any plastic. this way I was able to DIY two small metal headboard and one king-size wooden headboard around a twin bed, add a wool mattress and wool headboard cushions, and voila- a non-toxic, sustainable couch (still much cheaper than the ready-made couches)

22 de novembro de 2023
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Resposta da Home of Wool

It's so wonderful to hear you like the headboard cushions, Sasha! Leaving such a wonderful review is priceless support for us! We truly appreciate it!

Avaliado com 5 de um total de 5 estrelas

IMPRESSIVE!!

IMPRESSIVE!!! This is the third time I have ordered from HOME OF WOOL and I am always THRILLED with the quality and workmanship. Over time I have been replacing seat and bench cushions and I have found that there is NO COMPARISON … you will never be disappointed. THANK YOU!

15 de novembro de 2023
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Resposta da Home of Wool

Thank you for taking the time to drop us a line to share your positive feedback, Leslie!

Your words left us speechless! (smiley) It's heart-warming to know our work is appreciated this highly! It gives us an amazing sense of accomplishment and puts meaning into what we do!

We'll be delighted to help you with anything else in the future!

Warmly,
Rosica

Avaliado com 5 de um total de 5 estrelas

Home of wool makes beautiful and…

Home of wool makes beautiful and healthy products! I have purchased multiple custom cushions, and I will order more. Every time I deal with the Home of Wool, I’m amazed at the quality of their customer service.

8 de novembro de 2023
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Resposta da Home of Wool

Thank you for taking the time to share your thoughts, Eric! This really helps us and helps other people get more details on our work, so they know what to expect.

Avaliado com 1 de um total de 5 estrelas

No Sample Sent

You took my money and never sent the sample I paid for. Kindly send my sample and maybe this review will changed.

10 de outubro de 2023
logotipo da Home of Wool

Resposta da Home of Wool

Dear Tycoa, we just want to confirm that all was well and fine and your order did arrive successfully in February. Free shipping does take a few weeks to arrive especially around and after the holiday rush. However, we do offer multiple shipping options to choose from at checkout with date estimations, including paid 3-day delivery. Warmest regards!

Avaliado com 1 de um total de 5 estrelas

Waste of Time & Money

Avoid this company. Never purchasing from them again

I ordered a mattress it’s arrived but too short in length. I notified the company immediately who requested photos. Sent photos then they wanted more. Finally sent more photos & video showing there mattress doesn’t fit base of bed & too short. Eventually they replied trying to say mattress needs more wool when it’s completely full & got lots more wool than there recommended amount.
Company refused to give any compensation for there product that does not meet requirements.

6 de janeiro de 2024
Avaliação não solicitada
logotipo da Home of Wool

Resposta da Home of Wool

Dear Lacey,

We understand your frustration that the mattress initially seemed 4 cm (1.5”) shorter than expected.

Our mattresses are made with natural materials that can take some time to fully expand and reach their intended size which we account for in the initial construction. We apologize if this wasn't communicated clearly beforehand.

Please also remove the extra filling you used, since that expands the mattress’s thickness, which leads to the length and width shrinking to accommodate it. We strive for our customers to be happy and satisfied with our products, thus we sent a list of instructions and two videos showing the specifics of filling and tufting a wool mattress.

Rest assured, the mattress is made to the correct specifications and will conform to your bed frame within a few days of use. If after a reasonable amount of time the mattress still doesn't fit your bed frame, please don't hesitate to contact us again. We're happy to work with you to find a solution.

Avaliado com 5 de um total de 5 estrelas

finely crafted…

I am so grateful for the finely crafted bed. To my surprise the wool keeps me warm in a cold winter climate. I feel grounded with my beautiful, hand crafted mattress.

3 de novembro de 2023
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Resposta da Home of Wool

Dear Laurie,

We are so happy to hear you are enjoying your wool mattress! Thank you so much for taking the time to reach out with your positive feedback! We are also open to any suggestions to improve our products, listings, and service!

Avaliado com 5 de um total de 5 estrelas

Words can hardly express my…

Words can hardly express my appreciation for Home of Wool. Their commitment to a quality product and their superb customer service, is a rare find these days.

I am a client for life.

Everyday, I enjoy their firm futon mattress with the pillowy wool topper. Luxurious!

Keep up the great work, guys. You are appreciated by many happy sleepers!

30 de outubro de 2023
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Resposta da Home of Wool

Thank you, Paul! Your feedback is so appreciated. It gives us an amazing sense of accomplishment and puts meaning into what we do!

Avaliado com 5 de um total de 5 estrelas

Excellent products

Excellent products made with care and fine craftsmanship. I appreciate this company.

4 de outubro de 2023
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Resposta da Home of Wool

Thank you so much, Janet! We are so happy to hear you are satisfied with our creations!

Avaliado com 4 de um total de 5 estrelas

Dangling zipper and I think it’s really cool to be able to…

I think it’s really cool to be able to order a body pillow to my preferences. The quality is great. It is a little thicker than I like and I am waiting for it to compress some. But I worry that majority of the compression will occur in the middle of the body pillow.
Another aspect that I didn’t realize would be bothersome is the dangling zipper. When my foot touches it in the night it wakes me up a little. I know u can specify to have it tucked in (or something like that) but truthfully these pillows are so expensive that it would be nice if this was just automatically included (I think it cost extra).
Also, this product is made in Bulgaria or Bolivia….idk if that makes a difference for anyone.

4 de outubro de 2023
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Resposta da Home of Wool

Thank you so much for sharing your thoughts with us! We are so happy to hear you appreciate the quality of our creations!

Please note all products have zippers in case the filling needs to be adjusted. Also, we do offer full customization of the zippers - you can choose from metal ones, plastic ones, hidden zippers etc. and it is all at no extra cost.

There is no need to worry about the majority of compression occurring in the middle of your body pillow - you can easily open the zipper of the insert and shuffle the wool. You can also take some of the wool filling out if you find the pillow thicker than you would prefer.

We are located in Bulgaria and we offer free or express worldwide shipping.

Avaliado com 5 de um total de 5 estrelas

Great information

Great information. It's hard to buy a mattress without trying it but the website described all the options well enough that I felt confident in my buying decisions.

6 de outubro de 2023
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Resposta da Home of Wool

Thank you so much for taking the time to share your positive feedback with us! Do not hesitate to contact us again in the future.

Avaliado com 5 de um total de 5 estrelas

Very good quality!

1 de setembro de 2023
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Resposta da Home of Wool

Thank you for the kind words! We are happy to hear you enjoy our creations!

Avaliado com 5 de um total de 5 estrelas

Много благодаря за качеството и любовта…

Много благодаря за качеството и любовта с която са изработени всеки един продукт който си закупих!Много е важно да осъзнаем колко ценно е това!Благодаря и за коректната доставка!Бъдете благословени!🙏🏻❤️😊

29 de setembro de 2023
logotipo da Home of Wool

Resposta da Home of Wool

Благодарим Ви за топлите думи и доверието! Ще се радваме да помогнем с каквото можем и в бъдеще!

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