Hometree - Boiler, Heating & Home Cover Avaliações 15.873

Everything was explained to me very well, and easy for me to understand. Every question I asked was very clearly answered aswell. My call was handled very professionally by Tommy Boyes

The engineer was friendly yet professional and I spoke to him about a worry I had with the boiler and he explained everything to me and put my mind at ease.
Thank you

Booking easy (call from someone to book in) but follow up emails arrived if I needed to change date. Engineer called 30 mins before arrival and boiler check completed all without problem. Photos etc sent via email afterwards for reference

On time, good engineer

Absolutely the best and the call team are brilliant thanks Hometree and I would definitely recommend.

Awful experience, complaint submitted, no resolution, no response, service still not organised/done.

Very good service from a knowledgeable engineer who gave great advice and did a thorough service of our boiler. I would certainly recommend.

Great support from Hometree. Thank you so much.

Easy to report a fault with boiler , and a quick response , and appointment with an engineer . Engineer quickly found the fault ,and ordered parts to remedy boiler fault . Two days later engineer returned fiitted parts , and now my boiler is working fine .
Kev .

Good communication and efficient service.

Beware of this company. They will never fix anything with the boiler. Their playbook is to blame everything on sludge even if you show them evidence against it. They will double down and avoid the work. Don’t bother paying for the insurance. It’s money down the drain.

When I booked the appt I specifically, clearly and repeatedly told the person doing the booking that I needed a new trap for my kitchen sink to replace the IKEA one that is leaking. I stressed that the plumber be informed that I needed a new British trap and pipes and she assured me that she had noted it for the plumber given the job. Today the plumber arrived on time and told me he couldn't do the job today as he didn't have the parts necessary and he hadn't been informed by Hometree of my request. He took photos and agreed to get the parts and return on Thursday 26 March, between 12 -4pm to complete the job. I now have to stay in for another afternoon because the plumber hadn't received the information that I gave the woman booking the appointment. This was unsatisfactory and annoying .I can only hope that the plumber will return to complete the job on Thursday.
Again my confidence in the service I'm paying Hometree to provide is being tested .

Friendly representatives with excellent communication throughout the repair process.

Very impressive service. Easy to book an engineer who arrived on the date and at a time specified in advance. He communicated very clearly what the problem was and what would happen next. Namely, an engineer from the boiler manufacturer would most likely conduct the repair and this is exactly what happened. Not only that, but they performed a full boiler assessment and service. The boiler is now running as good as new.

Great service. Came bang on time. Within a few minutes the house was warm again which was greatly appreciated

Happy with my experience and the comunication of an gas engineer coming out and time etc.

Good communication, Engineer on time and excellent service.

Spoke to Bertie, good experience clear and easy to understand. Went through the policy to ensure it was right for me

Perry from Central Plumbing & Heating Solutions came to do our annual boiler service through Hometree. His communication, courtesy & professionalism were excellent.
He serviced the boiler thoroughly and sorted an ongoing problem with the temperature of our water without being asked. (We have been trying to get plumbers to sort that for years to no avail!)
A very pleasant, efficient and professional plumber with a good sense of humour too, which helps. I would have no hesitation in recommending him.

Very good, detailed and informative walk through session with the agent who took my order. Answered all my questions and was very patient!