Homewithhannah Avaliações 

33
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

5 minutes ago New We used Hannah and her team in the renting of our house in South London. We found that not only were their rates much better than the competition, but they provided unparalleled se... Ver mais

Avaliado com 5 de um total de 5 estrelas

HomewithHannah have been our agent letting our flat in South London for the past 2 years. We have had an excellent service from Hannah and the team. She was recommended by word of mouth and we are ver... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Home with Hannah handled both the rental and sale of our property and we couldn't have been happier with the level of service we received. Personable, but honest and professional at all times. They su... Ver mais

Avaliado com 5 de um total de 5 estrelas

Hannah has been incredible from day 1! After deciding to leave London we took the decision to let our flat but had no experience in being Landlords and largely negative experiences of letting agenci... Ver mais

A empresa respondeu

Detalhes da empresa

Informação fornecida por fontes externas variadas

Lettings, renovations and property management with a personal touch. South London based.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

33 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,7

Todas as avaliações

(33)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

We had a very very positive experience…

We had a very very positive experience with Hannah. From viewing the property, to moving in and moving on - she was attentive, friendly and helpful. We really couldn’t have asked for much more!
We highly recommend renting or buying a property with Hannah. Thank you for everything!

26 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very professional and organised

Hannah has helped us with managing our property for a number of years, from supporting us with maintenance through to finding tenants. She is always very professional and organised, plus she has a knack for making the whole process very straightforward. We feel very lucky to have her support.

9 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Follow up from my last review

Follow up from my last review. I was just told a lie, that I was contacted by homewithhannah about my unsuccessful application, and so was my mother. On my email inbox there is no response after we sent the applications through. My mother called Hannah once before we send the applications through to ask a question BEFORE we send an application, and Hannah DID NOT communicate to her anything along the lines of our application not being successful, as we haven’t had sent our application through in the first place.
Lastly I called the next day within working hours and Hannah neither responded, nor called back to explain our applications where unsuccessful.
We practically just had to wait until we guessed “wow we are not even “worth” this persons time and respect, to be told our application was unsuccessful”.
I certainly do not appreciate the gaslighting response of “we understand you are disappointed your application was unsuccessful”, which intends to imply that this is why I am raising a complain.
Every adult knows how the process of finding a home works and is accepting and understanding of an unsuccessful application shall they not meet desired criteria or shall another application be more desirable than theirs.
My bad review stems from feeling disrespected as we wasted time being on stand by and unable to give definite answers to other landlords and agencies in hopes of receiving an answer of wether our application was successful.
It’s simple to write an email saying “unfortunately your application was unsuccessful” as all professional agencies do kindly and on time.
Now my bad review has a second reason, which is being lied to and gaslighted that “a response was given to me” and “I’m just disappointed at my unsuccessful application” instead of a brief explanation and apology.

22 de fevereiro de 2023
Avaliação não solicitada
logotipo da Homewithhannah

Resposta da Homewithhannah

Christina, you were given an application form which you submitted far later than the other applicants. Your mother was never told that your application was confirmed and neither were you. You were subsequently emailed to let you know that another applicant had been accepted.

Avaliado com 1 de um total de 5 estrelas

Don't trust HomewithHannah, unethical

If you're someone looking for a place, I wouldn't trust HomewithHannah letting's agency. I went for a viewing via SpareRoom and was followed up by Hannah after. I said I was interested in which she was glad to hear.

She sent me the form and requiring a holding deposit, which I filled and sent the deposit, as promised to secure the room.

I then asked Hannah "if" it was possible to have a double bed instead of a single bed, which Hannah said she would check with the landlord and get back to me. Again, I only enquired “IF” the landlord can provide a double bed then that would be wonderful. However, I haven’t been updated and another applicant was already considered without my knowledge.

Which was totally unacceptable, unethical and unfair for any applicant. A holding deposit is there for one to secure, not for someone else to be considered. This has caused myself to be put on a thought spot and Hannah didn't bother to even apologise or acknowledge her mistake. It is very appalling.

20 de dezembro de 2022
Avaliação não solicitada
logotipo da Homewithhannah

Resposta da Homewithhannah

Dear Charmaine, obviously, you are disappointed that you didn't get the room and we do understand that. There was a misunderstanding in regard to the bed as 'if' wasn't communicated to us and for that we did apologise. We wish you all the best with your search.

Avaliado com 5 de um total de 5 estrelas

Incredible service and personal touch

Hannah has been incredible from day 1! After deciding to leave London we took the decision to let our flat but had no experience in being Landlords and largely negative experiences of letting agencies as tenants. We were wary about using an agency but inexperienced so didn't feel we could manage without one.
Hannah came highly recommended by a friend for her different approach and personal touch. I'm so pleased that we found her! She has always made herself available for advice and support. All maintenance and repair issues have been dealt with quickly and we have had happy tenants for 4 years.
I can highly recommend

16 de setembro de 2022
Avaliação não solicitada
logotipo da Homewithhannah

Resposta da Homewithhannah

Thank you for entrusting us with your flat Julie. It was a pleasure working with you.

Avaliado com 5 de um total de 5 estrelas

Excellent support from Hannah, highly recommend

I can highly recommend Home with Hannah.
As a first time (and rather reluctant) landlord Hannah guided me through the process of renting out my flat in a friendly, professional and efficient manner. Hannah was patient with me and explained everything clearly, every step of the way.
I would have no hesitation in recommending her services and would work with her again on my next tenancy.

20 de abril de 2022
Avaliação não solicitada
logotipo da Homewithhannah

Resposta da Homewithhannah

Thank you for taking the time to leave a review Fran and delighted you were happy with the service. All the best Hannah

Avaliado com 5 de um total de 5 estrelas

Highly professional - wouldn't use anyone else

Hannah has been faultless in managing our rental property. We're completely new to this and it has been really important to us to be responsive and responsible landlords, and for our tenants to feel completely happy in the property that was our much-loved family home.
Hannah has made all of that possible, and made it look easy, even when I'm sure it wasn't. She also offers a really personal touch which neither landlords nor tenants get from a traditional lettings agency.
I'd have no hesitation in recommending her services to anyone, and I absolutely trust her knowledge and judgement.

19 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recommended

Hannah managed the letting of our property for over 4 years while we were living overseas. She was highly recommended and provided a great service - finding tenants quickly and resolving any problems efficiently. We'd be happy to use her again.

9 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

HomewithHannah is excellent!

Hannah is an excellent agent. She is always on hand for advice and support and offers a very professional service. I would thoroughly recommend!

5 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We have worked with Hannah

We have worked with Hannah - At Home with Hannah - for several years now and would not consider working with anyone else. She is one of the most professional, efficient, personable and responsible people I've had the pleasure to work with. From dealing with any form of issue with the building itself, swiftly and correctly, to finding new tenants in the middle of Covid seamlessly for our cashflow At Home with Hannah has excelled in our estimations. To the point where my husband regularly says to me "Thank god we have Hannah". She takes all the pain away from dealing with multiple properties and tenants. Plus we have more income from our flats since she has been managing them than we did before. Need I say more.

3 de novembro de 2020
Avaliação não solicitada

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