Hope Macaulay Avaliações 

I purchased the Whimsy Patchwork Cardigan knitting pattern after a request from my friend for a cardigan similar to Jade on Traitors. I knit a lot and was shocked at the cost of a pattern download being £15 - I have never paid as much as that for a pattern especially one that I print myself to use. I thought with how viral the cardigans have gone, it would be worth it.
I was wrong. The pattern was overly complicated and littered with typos. What should have been a very easy knit became frustrating.
Then came the ‘pattern updates’ - one was sent through and was exactly the same, then when I had nearly finished my cardigan, a second updated pattern arrived in my inbox which had addressed most of the typos and also had completely different instructions for the i-cord edge of the cardigan which I had already finished.
I emailed to ask for a refund of the pattern cost and received a reply after my chaser email which basically said frustrations understood, but no refund on patterns.
Not even a gesture of goodwill or anything. Really very poor customer care. A refund of £15 is probably 3 rows of one of their handknits. And thank god I sourced my own chunky wool rather than using theirs which is again extortionate and nowhere near as hard wearing as the wool I purchased for £26 total cost.
I was really shocked as I did not expect the customer care to be so terrible.

Love my cardigan. Lots of compliments every time I wear it

Whilst I am waiting for my custom cardi I managed to purchase a ready made sample which was delivered within about ten days - arrived in a firm sturdy box wrapped so beautifully with tissue paper and included a message, as well as the name of the person who had made it. I am enjoying wearing my ribbon jumper and grateful for all the comments!

Customer service and support is excellent. Fit and style of the cardigan wasn't. Shorter than in the visuals on the website, fit isn't flattering, despite the model in the photos being a similar size, it wasn't a true representation. Packaged it up and paid the money to get it back for a refund. All in all, cost me £40 to try something on that wasn't a good fit.

My experience with a Hope Macaulay cardigan.
After just three wears, the cardigan has become essentially unwearable due to extreme shedding, felting and pilling. Fibres are coming off heavily and transferring onto sofas, clothing, and other people when worn.

I contacted Hope Macaulay and sent photographs showing the condition of the cardigan. I was told the shedding was “minor” and “to be expected” and my request for a refund was refused.

Because the garment deteriorated so quickly and we couldn’t reach a resolution, I have now opened a chargeback with my bank and the matter is currently being reviewed.

I’m including photos here so people can see the level of shedding and felting themselves.

Since this happened, several experienced knitters have also explained to me that garments made from unspun wool roving can be prone to this type of heavy shedding and felting, and that an item made of roving wool is not fit for purpose. Which has been helpful context in understanding what may have happened here.

These gorgeous cardigans are meant to be wearable art for a glossy insta pic. They are not meant to be worn more than once or twice.
Posting my experience so others can make their own informed decisions.

Truly stunning, one in a kind cardigan, customer service exceptional, what slow fashion is all about!

Great Service and beautiful item I just love ❤️ my cardigan

Amazing knitwear. Love my cardigan. Ordering is super easy. Wait time was accurate. Delivered with care and packaging was beautiful.
Will definitely order again. Amazing all round.
Thank you.

Excellent quality, obviously took a while to come but was in the expected time. Absolutely stunning, so many lovely compliments. Packaged lovely and personal

DO NOT PURCHASE IF US CUSTOMER! I purchased the colossal knit cardigan in size small. I had to pay $100 import fee to receive the item. When I received it, I didn't like how the sweater's seams were so bulky on the side. I couldn't comfortably have my arms at my sides. This began the saga of trying to return the sweater. I asked the company how to return the sweater and followed their instructions to the letter! Then I was hit with ANOTHER import fee to return the sweater! I have spent over $300 on import fees and return shipping and the company has been 0 help. I finally got my refund for the sweater but I should have just kept it because it cost me $300 to return it!

Regular updates on delivery even with there extra workload.

The pieces I ordered are wonderful and so much heavier and thicker than I expected.

A great product that brought a beautiful smile to my wife’s face. A very helpful company that saved my blushes when I ordered the wrong size. An excellent service from start to finish.

Quick postage and delivery great company lovely jumper

The colours in my cardigan are simply exquisite and well worth waiting for

Beautiful cardigan. So happy with the colour and style.

Superb quality product
Delivered with care and in exactly the time frame quoted

Absolutely the best company ever.

Beautiful knit,although very heavy.Expertly created lovely colours.

Amazing quality - beyond expectations.
Would not hesitate to recommend Hope Macaulay for uniqueness and excellence.

Beautiful cardigan was very lucky I managed to get mine whilst it was only 6 weeks waiting list!!!
Love the tracker to keep me updated and the timing was perfect and as advised.
The cardigan is beautifully made, gorgeous on and I am now wishing the cold spell would return!!