Apesar de não ter recebido a minha encomenda, eles gentilmente fizeram o reembolso total.
Comprei em outubro cartas, que por erro dos correios nunca chegaram. No entanto eles me reembolsaram o valor total pago. Foram corretos.
Resposta de Horiakadi
Hi Naisa,
Thank you for reaching out. We’ve been trying to contact you several times to update the shipping information, as the shipping company attempted delivery but reported the address provided was incomplete. Unfortunately, because the issue wasn’t resolved in time, the package has been returned to our warehouse.
It seems our previous emails may not have reached you—perhaps they ended up in your spam folder. However, as soon as we received your email today, we responded immediately.
Please let us know how you’d like to proceed, and we’ll do our best to assist you. We’re sorry for the inconvenience, but we appreciate your understanding that this situation was beyond our control.
Thank you,
Horia